Law Firm Collections Representative
Resume:
Owen Monday, Jr.
Lansing, Michigan 48917
517-***-**** Home
517-***-**** Cell
ad1chz@r.postjobfree.com
CAREER OBJECTIVE
To secure a position as a paralegal in a law firm that specializes in litigation
EDUCATION
Bachelor of Science in Paralegal Studies
Davenport University, Grand Rapids, MI
PROFESSIONAL HIGHLIGHTS
●Computer Assisted Research Skills: LEXIS-NEXIS, Westlaw, LoisLaw
●Proven ability to conduct thorough research, bringing out the most relevant points in legal documentation
●Superior writing skills; conscientious and thorough, with meticulous attention to detail
●Ability to easily grasp complex situations; adapt and learn quickly
●Passion for deadline-driven, high-volume environments; comfortable working both independently and as an integral member of a legal team
●Strong interpersonal and organizational skills
●Chief Steward 2008 to 2018
●Chairman for Labor Management Team 2009 to 2018
●Delegate for the 37th Constitutional Convention 2014 to 2018
PROFESSIONAL EXPERIENCE
State of Michigan, Lansing, MI Nov 2008 – Present
Communications Assistant
* Handle inbound calls from business customers
* Assist business customers in legal issues
* Review business customer’s issues on starting a business in Michigan
Nu Union Credit Union, Lansing, MI Nov 2007-May 2008
Collections Recovery II
* Handled past due accounts at 30 to 220 days
* Worked with mortgages in obtaining either payment or repossession
* Reviewed paperwork for bankruptcy credit union members
Asset Acceptance LLC, Wixom, MI Jul 2005-Nov 2006
Collections Representative
* Handled inbound and outbound collections calls;
* Collected on in state and past state collection accounts;
* Collected on third party collection accounts;
Unicel, Bangor, Maine Aug 2004-Dec 2005
Collections Representative
* Handled inbound and outbound collections calls;
* Assisted customer with rate plans for wireless;
* Collected on 30 through 120 day overdue accounts;
Metris Companies, Baltimore, MD Aug 2003-May 2004
Senior Collections Supervisor
* Supervised staff of 35 collection representatives;
* Monitored all departmental collection activities;
* Reviewed department accounts and improved upon collection procedures;
* Managed all escalation calls;
* Responsible for attendance reports, incentive reports, time sheets.
* Hired employees for collections staff.
JP Morgan Chase, San Antonio, TX Jul 2002- Apr 2003
Senior Collections Supervisor
* Supervised staff of 53 collection representatives;
* Monitored all departmental collection activities;
* Reviewed department accounts and improved upon collection procedures;
* Responsible for attendance reports, incentive reports, time sheets and weekly
statistical reports;
* Managed a collection portfolio of 20 million dollars.
WorldCom, Inc., San Antonio, TX Nov 1995- May 2002
Senior Customer Service Supervisor
* Supervised staff of 60 representatives;
* Responsible for attendance reports, incentive reports, time sheets and weekly statistical
reports;
* Successfully communicated with customers to resolve contract and billing dispute,
rates and product service problems;
* Investigated and resolved customer’s disputes and inquiries.
* Interacted with various other departments to achieve goals and objectives of the
company;
* Monitored junior supervisors productivity
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