Rajeshni Maharaj

Dublin, CA ***** 925-***-**** /ad1chv@r.postjobfree.com

Professional Summary

●Have excellent interpersonal communication skills which allow me to adjust our communication. Provide administrative and business operations support to department managers and staff.

●Answering unscreened calls for continuous periods of time on Social Security Administration. SSA’s national 800 number. Providing quality customer service in a fast-paced, high call volume.

●Identifying persons who may be eligible for various SSA programs by utilizing screening and interview methods effectively.

●Exercise procedural and technical knowledge to perform each function efficiently and accurately with a minimum of supervision.

●Processing routine HR transactions services related to employee’s request for changes, information regarding Pay, Benefits, Leaves, Personal status changes, enrolling into benefits, adding dependents to medical and dental helping with pay questions.

●Accounts Payable and Accounts Receivable, Credit approval, reports. and Collection. Managing the activities of the General ledger, and Bank reconciliation.

●Knowledge of and adherence to OSHA Safety standards. Protect patients' rights by maintaining confidentiality of personal medical and financial information per HIPAA.

●Manage Customer Service Representatives in a Call Center (inbound and outbound), responsible for day-to-day operations, handling customer service inquiries and problems including billing, collection, and claim adjustments for 8+ years.

Highlighted Skills

Customer Service

HR Knowledge

Medication Administration

Time Management, Organized, Team Player.

Ability to multitask.

Accounts Receivable

Accounts Payable

Collection & reports

Bank reconciliation.

Call center in/outbound.

Microsoft Word Excel, PowerPoint, SAP

RecTrac, MS Outlook

Survey Monkey

CPR & Typing 46 WPM

Professional Experience

Social Security Administration 12/ 2021- 04/2023

Customer Service Representative

●Answering unscreened calls for continuous periods of time on Social Security Administration. SSA’s national 800 number.

●Providing quality customer service in a fast-paced, high call volume. Conducting interviews to determine the nature of the call.

●Identifying persons who may be eligible for various SSA programs by utilizing screening and interview methods effectively.

●Providing information on SSA’s policies and procedures and resolving customer

●questions by identifying the issue and selecting the best option for resolution.

MD STAT Urgent Care

MA Externship program 2022 July 19 - Sept 03 2022

●Responsible for assisting Doctors and Nurses in providing care to their patients.

●Front Office check in/outpatients, scheduling appointments, answering phones, recording and updating medical histories, verifying insurance coverage, collecting copayments or any balance on account.

● Performing standard care procedures like drawing blood, collecting lab samples and performing basic lab tests, EKGs, and administering medication, including injections.

●Interviews patients and measures vital signs and other pertinent information as required by the department. Prepares treatment rooms and patients for examination, cleaning, processing, sterilizing, and checking instruments.

Patelco Credit Union 07/2019-08/2021

Senior Member Service Representative

●Offer best-in-class customer service to our members.

●Manage accounts for new and existing members, and services the accounts.

●Handle complex accounts and transactions, transfer wire, cashier check and cash handling and maintain operational integrity, including audits.

●Converse with members to assess their known and unknown needs and identify the appropriate product, solutions, and service.

●Understand and comply with all applicable federal and state laws and banking regulations (including those related to OFAC and Bank Secrecy Act/Anti-Money Laundering compliance) and Patelco Credit Union’s policies and procedures.

Kaiser Permanente 08/2020-11/2021

Human Resources Specialist (contracted)

●Performed a variety of tasks in support of National Human Resource Service Centers.

●Processing routine HR transactions services related to employee’s request for changes, information regarding Pay, Benefits, Leaves, Personal status changes, enrolling into benefits, adding dependents to medical and dental helping with pay questions.

●Responds professionally, accurately, and timely to employee requests for information and changes.

●General knowledge in the following areas: Payroll, Benefits, Worker’s Compensation, Leaves of absence, Union guidelines and general HR knowledge.

●Help members with registration into the system to make appointments or find a doctor. Assist members and non-members by providing general information.

Manager /Customer Services 03/2013 – 12/2018

Millennium Group -Dublin, CA

●Produce Accounts Receivable monthly invoice to respective contracting agencies for all contract programs in a timely manner, including monitoring receipt of payments and aging reports, also collecting by contacting delinquent accounts. Ensure all payments are deposited and logged upon receipt. Monitor and report company cash flow.

●Bank reconciliations, build vendor invoice, Submit monthly receipts and deposit to the parent company. Submit yearly Business Receipts and Payroll Tax Statements.

●Support the development of annual budgets for the Company and each program.

Relief Manager/Customer Services- Accounts 10/2003 – 02/2013

AT&T/YP Advertising Solution, San Francisco, CA

●Manage customer service representatives in a call center (inbound and outbound), responsible for day-to-day operations of handling customer service inquiries and problems including billing, complaints and claim adjustments for 9+ years, leading to decreased customer complaints by 45% within 18 months.

●Managing a team of collections specialists, collecting delinquent accounts, identifying write-off accounts. Efficiently and accurately execute tasks, send Past Due notices. Keep abreast of changes in law and regulatory requirements, write and implement new procedures as necessary to remain in compliance. Decreased delinquent accounts by 85% within 20 months.

Community Outreach Service

Volunteer

Dublin Senior Center 07/2003-2020

●Give brief orientations and tours. Provide administrative support to managers and staff.

●Supply information about government and community services for seniors.

●Teach seniors how to work on computers, collect fees and balance Cash Register and prepare reconciliation.

Yaadein Vision Group.Org 1990-Present

●Supporting the underprivileged children of Fiji Islands.

●Our Primary philosophy is to get as many children as possible off the streets and send them back to school. These children, after completing their academic years, will be educated people in our community and this will indirectly improve the quality of the society we live in.

Education/Awards/Training

Medical Assisting - Diploma. 2023- MTI College, Sacramento, CA.

Phlebotomy - MTI College Community Institution, Sacramento, CA.

(March 2021- May 2022)

National Certified Medical Office Assistant - (NCMOA) ID# 1046070 - 10/2020

Certificate: Healthcare Administration - Castro Valley Adult and Career Education Medical Academy (April - August 2018).

Certified in the Basic Life Support (BLS and AED) Program. Basic First Aid and AED for Adult/Child/Infant CPR.

Certificate: Computer Accounting –Modesto Junior College –Modesto Ca (2004-2006) .

Business Transformer for 8 years at AT&T.

AT&T University: Extraordinary Leadership and Self-Development.

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