Leslie Fruen

Shakopee, Minnesota, United States

ad1cgm@r.postjobfree.com

linkedin.com/in/leslie-fruen-a40b5927a

Summary

Strong professional with over 10 years of Customer Service Experience with a demonstrated history of working and inspiring others.

Customer Service Specialist

Skilled in Teaching, Leadership, Team Building, and Training. Experience

Customer Support Specialist

Federal Reserve Bank of Minneapolis

Sep 2022 - July 2023 (11 months)

Advise customers on U.S. Treasury financial products, regulations, and forms. Support account setup and navigation for U.S. Treasury websites and applications. Aim to exceed established metrics for accuracy, timeliness, and completeness. Act as an advocate for our customer; reporting and/or acting on areas for improvement. Guest Services Specialist

Valleyfair Amusement Park

May 2022 - Jul 2022 (3 months)

Responsible for researching information to answer questions, document, resolve guests’ questions and complaints via phone and email.

Create rapport and trust with guests in order to build relationships and uphold Cedar Point's reputation. Work as a liaison between departments to maximize guest experiences. Maintain Guest Management System database.

Transfer calls to the appropriate department.

Call Center Customer Support

DailyPay, Inc.

Nov 2021 - Mar 2022 (5 months)

Genuine care and empathy that is displayed through all interactions while demonstrating criticalthinking and problem-solving skills.

Leslie Fruen - page 1

Engage, troubleshoot client questions and concerns with empathy on the phone, email, live chat via Five9 and take notes on interactions via Zendesk.

Most importantly, excited to help customers by resolving complex inquiries and highly sensitive escalations in a remote call center.

Sales Floor Tainer

Target

Jun 2011 - Oct 2019 (8 years 5 months)

Knowledgeable of guest service fundamentals and experience supporting a guest first culture across the store and the target brand.

Lead multiple departments, managed inventory and stocked efficiently. Successfully executed daily/weekly workload to support business priorities and delivered on sales goals in multiple departments.

Provided training in food seasonality, freshness and quality, in addition with general merchandising knowledge.

Security Attendant

ZooTampa at Lowry Park

Jun 2008 - Sep 2011 (3 years 4 months)

Responsible for incoming and outgoing traffic through security check-points, this including verifying deliveries, dispatching contractors to proper zoo locations and personnel. Team lead for emergency response situations that involved, medical, security and government officials. Provided support in animal welfare, public engagement and the conservation of species. Maintain and compile records and reports using various online programs including Zoological Information.

Flow

Target

Sep 2008 - Jul 2011 (2 years 11 months)

Greeted and serviced guests while completing workload assignments. Worked in multiple departments ensuring sales floor coverage, zoned and stocked for guests. Push and stock product to sales floor.

Successfully executed adjacency changes, transitions, revisions, and sales plans for all departments. Front Desk Receptionist

Leslie Fruen - page 2

Puppy Tubs B&B

Jun 2007 - Dec 2007 (7 months)

Checked- in clients and made sure all vaccined were up-to-date. Handled cash & check transactions.

Conducted tours of the facility to new clients.

Provided customer via phone and face to face with clients. Intern

Mote Marine Laboratory & Aquarium

Apr 2003 - Apr 2004 (1 year 1 month)

Implemented new techniques for catching & releasing fish via venting and demonostrated this to fishermen onboard fishing vessels to improve catch & release lifespans of fish and population. Field work using nets to capture, test and monitor water quality and habitat features. Laboratory activities include processing recaptured specimens and their otoliths for life-history information, primarily age and growth.

Intern

SeaWorld

Jul 2002 - Mar 2003 (9 months)

Studied training principles using positive reinforcement methods and assisted marine biologists with research.

Prepared diets for all sorts of marine species.

Conducted public tours.

Intern

Earthwatch Institute

Mar 2001 - May 2002 (1 year 3 months)

Conducted observation studies on marine species along with data entry. Studied photo identification and applied it to vessel surveys in the field. Skills

Troubleshooting • Observation • Inventory Management • Leadership • Team Building • Dispatching

• Merchandising • Research Skills • Public Engagement • Team Leadership Leslie Fruen - page 3

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