Business owner, excellent customer service, administrative assistant

MIRSADA DABECIC

* ********* ****, *********, ** *7726 917-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Results-oriented individual who is eager to contribute expertise and years of experience in multiple industries to a new role with room for advancement. Pragmatic and methodical professional well-versed in data analysis, team leadership and customer satisfaction.

SKILLS

● Budget Development & Analysis

● Client Relations

● Sales & Research

● Project Management

● Operations Management

● Legal Studies Knowledge

Manalapan Englishtown Transportation- Manalapan, NJ School Bus Driver June 2019 - Present

● Safety and Compliance: Ensured the safe transportation of over 50 students daily with zero incidents, strictly adhering to all traffic laws and state/federal regulations.

● Communication and Coordination: Fostered effective communication with students, parents, and school staff, while coordinating with personnel to ensure punctual pick-ups and drop-offs.

● Inclusive Support: Provided necessary support to children with special needs and individuals with disabilities, adhering to ADA guidelines, and maintaining a supportive environment.

● Emergency Response: Demonstrated adept problem-solving and composure in emergencies, ensuring the safety and well-being of passengers while holding CPR/First Aid Certification. Keller Williams – Manalapan, NJ

NJ Real Estate Agent January 2008 - January 2022

● Sales Achievement: Spearheaded sales efforts, achieving over $4MM in house sales, through strategic marketing and client management.

● Contract Management and Negotiation: Expertly managed all facets of sales, including contract management and negotiations, to finalize purchases and surpass customer expectations.

● Client Advisory: Led clients seamlessly through the entire home buying process, from initial consultation to final purchase, ensuring alignment with their property needs and preferences.

● Scheduling and Communication: Coordinated property viewings and facilitated clear communication between buyers and sellers to streamline transactions. Baskin Robbins – Manalapan, NJ

Franchise Owner January 2011 - December 2015

● Revenue Generation: Owned and managed a Baskin Robbins franchise, driving over $250,000 in annual revenue through strategic operational and project management

● Team Development: Recruited and trained employees, including preparation for management roles, ensuring efficient day-to-day operations and customer service excellence

● Sales and Marketing: Implemented promotions, managed marketing campaigns, and enhanced brand awareness to increase sales and business development.

● Community Engagement and Financial Management: Supported community outreach through collaborations with local organizations and diligently monitored expenses and financial reporting to mitigate inconsistencies.

● Value Creation: Built a lucrative business and sold the business at a net-profit to an investor. Prudential Realty Company – Staten Island, NY

NY Real Estate Agent January 2003 - December 2008

● Strategic Transaction Management: Facilitated and negotiated comprehensive real estate transactions, ensuring all aspects of sale were managed to surpass client expectations

● Client Relationship and Portfolio Development: Generated impactful listings through cold calls and referrals, while effectively communicating with clients to understand and meet their property needs.

● Financial and Contractual Assistance: Guided clients through financial planning and navigation contracts and negotiations to ensure smooth purchase processes. Weitz & Luxenberg P.C – New York, NY

Paralegal May 2000 - November 2004

● Comprehensive Case Management: Solely managed significant case loads from intake to trial, ensuring meticulous progression through phases including client interfacing, response to interrogatories, and trial preparations.

● Multifaceted Litigation Assistance: Supported diverse litigation areas, including mass tort, consumer fraud, and various negligence/product liability cases, actively contributing to key plaintiff actions across multiple states.

● Settlement Negotiation Support: Assisted the senior partner in settlement negotiation, preparing and organizing pertinent settlement materials, and participating in discussions to facilitate case resolution.

● Medical Record Analysis and Organization: Acquired and interpreted medical records, differentiating and ordering pathological specimens, and meticulously summarizing and preparing records for expert reports and trials.

EDUCATION

Bachelor of Science: Paralegal Studies, 2000

St. John's University - Staten Island, NY

Minor: Business Administration

NY Real Estate Sale License, 2003

Richmond County Real Estate Institute - Staten Island, NY NJ Real Estate Agent, 2008

NJ Weichert Real Estate School - New Jersey, NJ

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