Administrative Assistant Customer Service

Katherine Beattie

**** ******** ****, ********* ** 75126

760-***-**** ad1cfd@r.postjobfree.com

Experienced Administrative Assistant and Office Administration. Diverse experience with bookkeeping, maintaining exact record keeping, filing and customer service excellence. I am incredibly detailed oriented, have excellent muti tasking skills and can manage a high stress environment very well. I am looking for a new opportunity to apply my skills and continue developing my career.

Work Experience

2021 – 2023

Crandall Independent School District/Barbara Walker Elementary

Library Aide

Life Skills Aide

2005 – 2021

The Oasis Country Club and Homeowners Association Palm Desert, CA

Assistant to the Controller/Office Administration/Front Desk

Administrative Assistant to the Controller/HR Manager with employee payroll, health insurance and financials. Maintained employee files with confidentiality and created new employee handbooks. Managed bookkeeping services for over 15 years for The Oasis Country Club and Homeowners Association and consistently adhered to complex standards. Exceptional communication skills enabled impressive results. Reliable Administrative Assistant with experience managing front desk operations/office support using Microsoft, Excel and PowerPoint . Efficient typing and transcription skills.

1997 - 2005

Starbucks Corp La Quinta, CA

Supervisor

Applied strong leadership talents and critical thinking skills to maintain team efficiency and organize workflows to meet any daily demand. Make coffee to customers satisfaction, while creating a friendly and fun atmosphere for both customers and employees. Supervised anywhere between 5-10 employees per shift.

1986 – 1997

Marriott Desert Springs Palm Desert, CA / Reservation Agent

Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities. Managed booking and billing information over the phone. Utilized computer to input all key data into hotel's database system.

1985 – 1986

Great Western Savings & Loan Palm Desert, CA / Bank Teller

Answered customer inquiries regarding account balances, transaction history, services charges and interest rates. Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.

1982 – 1985

Nordstroms Department Store Canoga Park, CA / Customer Service

Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.

EDUCATION

Associate of Arts Degree Merchandising/Buying Fashion Institute of Design and Merchandising, Los Angeles, CA

High School Diploma Thousand Oaks High School, Thousand Oaks, CA

ABOUT MYSELF

I am outgoing and enjoy meeting new people. I am a very positive and hopeful person and have a good sense of humor. I have been married to my husband for 37 years and we have three adult children, a son-in law and a new grandson. I enjoy spending time with my family, outside riding my bike or walking, trying new places to eat and have a love for reading.

References available upon request.

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