Desire Zabaleta

Calgary, AB

Email: ad1cfc@r.postjobfree.com Phone: 403-***-****

Desire Zabaleta LinkedIn Profile

EXPERIENCE SUMMARY

Business Analysis Audience-targeted results

Business Process Stakeholder Management

Group Leadership Quality Assurance (UAT Testing, SOPs)

BS, Computer Engineer, Universidad Rafael Belloso Chacin (2002)

Developing Yourself as a Leader, Harvard School of Business (2019)

IIBA Study Group (focused on CBAP Certification) (2019) WORK HISTORY

Business Analyst – PMO (Contract, 100% Remote)

SAIT, Calgary May 2020 – July 2023

Documented +50 as-is and to-be state for the Enterprise Software Rationalization and for the Orbis Experiential Module. Business Processes included MS Visio map and Standard Operating Procedure (SOP). Audience for these projects were IT, Finance and Career Advancement Services Departments.

Completed the Snow Essentials and Snow Foundations course as part of training for the Software Asset management (SAM) Project.

Created the instruction for technical configuration document for the Orbis Experiential Module according to the business requirements.

Completed the system configuration of the Orbis Experiential Module according to the business requirements.

Prepared documentation for the User Acceptance Testing for business stakeholders and summary report with the results and Use Cases for approved change requests.

Engaged business stakeholders and the project team by conducting virtual meetings via MS Teams and having all participants interact by including virtual tools such as Whiteboard, Miro, Mural and screen sharing.

Created Data Mapping classification documentation for all processes. Business Analyst – Continuous Improvement

WestJet Airlines, Calgary May 2019 – Feb 2020

Collaborated with cross-functional stakeholders and technical teams to elicit business requirements and documented the current and future state of Ancillaries Costs/Benefits and Ancillaries Decommission for the Pricing Department.

Assisted in implementing Organizational Change Management (OCM) following the Prosci PMO Phase-Gate Process methodology. Providing coaching assistance to peers and business stakeholders on this methodology.

Provided tangible deliverables for developing requirements gathering, Business Cases, and process mapping throughout the project lifecycle.

Business Analyst for IT

Graham Construction, Calgary Nov 2017 – Nov 2018

Prepared and facilitated software testing in four User Acceptance Testing sessions with Business Stakeholders, including organizing users' groups, documentation of errors for developer's review, identifying test scenarios, creating test cases, and elaborating the documentation confirming business objectives and errors found/corrected.

Assisted in Organizational Change Management and release management strategy to deliver over 200 employees' training materials and technical documents to support the adoption of Skype for Business.

Collaborate and interface with IS, external vendors, business stakeholders and Operations teams to support the design/testing, change management, and successful implementation and sustainment of new software implementation for the Rewards and Recognition Program for the field workers and Skype for Business.

Developed a Score Card in MS Excel 365. This tool included +60 Excel formulas with eight different Risk Categories dropdowns that generated a bar chart and gradually changed colours from green-yellow-red depending on the risk categories' values. This tool's purpose was for the Enterprise Risk Management Committee to evaluate construction opportunities. Business Analyst for Supply Chain, SAP Workflow Admin (SAP Super-User all modules) TransCanada, Calgary Sep 2016 – Sep 2017

Coordinated, prepared content and strategized using the platform to create twelve-monthly reports from approx. Two thousand monthly transactions of the Authorized Spend Limit Policy as part of the SOX reporting package.

Ensured organizational compliance for the correct approval in SAP of High Dollar POs for TransCanada projects, Mexico Taxes and HR Payroll.

In collaboration with international and national cross-functional teams, I led an operations process improvement effort to clarify the as-is process. I provided recommendations on improvements, saving TC Energy a minimum of USD $60K per month on late payment fees. Supply Chain Business Analyst, Ensign Energy, Calgary (2014-2016)

Coordinated with 5 company-wide functional teams to elicit requirements and analyze current state for the Enterprise Travel program and the Records Management process. The result was a 10% savings to contract rates with additional benefits provided to employees.

Completed financial analysis for three complex projects following the Strategic Sourcing Model, such as Spend Analytics, Spend Segmentation, Stakeholder Management, Market Analysis, and Commercial Analysis to identify business needs and provide solutions.

Prepared 3 RFX documents and managed the bid process, including detailed commercial evaluation of bids for Document Management, Corporate Travel and Shipping Logistics Projects using the Strategic Sourcing Model.

ADDITIONAL EXPERIENCE

Application Support Analyst, Ensign Energy, Calgary Dec 2009 – Jan 2014

PWC SAP Auditor for Shell and Syncrude, 2004-2006

Volunteered as Workflow Analyst at Calgary IIBA® Chapter. Awarded Volunteer of the Month for September 2015

Contact this candidate