Awa Diagne

Edmonton AB T*E *E*

825-***-**** ad1cew@r.postjobfree.com

Skills and Certificates

• More than 10 years of administration assistant and customer service experience

• Work with computer and software

• Experience with point-of-sale equipment and cash handling

• Microsoft Word, Excel, PowerPoint, and Outlook

• Google Docs, Zoom and Social Media platforms

• QuickBooks, Sage, Acomba, Advantage

• Class 5 driver’s License

• Good reading and writing skills

• Ability to work individually and as part of a team

Work Experience

Part time McDonald’s Crew member April 2022 – Present

• Help in Front and in the fries’ products and Kitchen

• Making sandwiches

Rh administrative technician June 2022 – July 2022

CHU of Quebec – University Laval

• Planning and publishing the schedules of temporary and permanent employees

• Make calls in the event of an employee's absence to fill time slots

Unit Clerk - Emergency Mars 2021 – May 2022

CHU of Quebec – University Laval

• Support staff, and physicians promote wellness and provide health care every day, across Quebec and Canada

• Make sure to put patients and families’ experiences in priorities and gain their trust first

• Organized and planned executive meetings and national company functions

• Prepare resident and non resident users’ payment and for the physician

• Managing hospital beds board in the platform at nighttime (Moving occupant or free bed to register a new occupant)

• Charge patients who are not covered by Quebec health insurance by credit card or Interac with the card reader

• All other complex administrative tasks

Administration Support II – Dermatology center Supervisor August 2020 – Mars 2021

CHU of Quebec – University Laval

• Plan and publish clinician schedules for the different dermatologist physician

• Create appointment waiting lists

• Distribute of tasks in the morning before the arrival of the team and delegate and supervise tasks

• Management of deadlines for the allocation of all available places for the different clinics

• Constant communication with doctors to make changes to their schedules

• Coordination of appointments with other departments for patients who come from afar

• Other related tasks in administration and office

• Supervising CISCO line to see if team members are taking calls entrance or making calls

Administration Support II – Access Mechanism September 2017 – September 2019

CHU of Quebec – University Laval

• Quality management control

• Monitoring and Evaluation of monitoring processes

• Management and purification of the waiting lists of all the specialties of the five hospitals

Technical Support Representative, (Call Center Representative) October 2016 – February 2017

ACCEO Solutions Inc. – QUEBEC, QC

• Provided solutions to operate issues for users of the company product and Advantage software, working closely via phone, email, live chat and web teleconference with end users

• Assisted customers with product selection based on stated needs, proposed use, and budget

Medical Office Assistant June 2017 – August 2017

CISSS of Lanaudiere – QUEBEC, QC

• Collected and documented patient medical information such as blood pressure and weight

• Assisted with routine checks and diagnostic testing by collecting and processing specimens

• Called and faxed pharmacies to submit prescriptions and refills

Customer Service Representative-Retailer November 2015 – Mars 2017

Joe Fresh, Loblaws, Quebec

• Responded to customer requests for products, services and company information

• Described services and products to customers, thoroughly explaining details and care of merchandise

• Communicated with vendors regarding backorder availability, future inventory and special orders

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

• Offered advice and assistance to customers, paying attention to special needs or wants

• Answered customer telephone calls promptly to avoid on-hold wait times

Work Experience Prior to 2014

Inventory Clerk November 2014 – Mars 2015 RGIS Inventory Specialists, Quebec

Administrative and Accounts Clerk August 2014 – November 2014

RIRE center 2000 Quebec

Cabinet ED & Finokoroki International, Senegal 2013

National Electricity Company Senegal 2009-2013

Education

College Certificate in Accounting Technician & Administration 2016

Cegep of Limoilou (campus of Quebec) - Quebec City, QC

High School Diploma, Dakar, Senegal 2008

Lycee of Parcelles Assainies, Dakar

Reference

On demand

Contact this candidate