Business Management Marketing
Resume:
CURRICULUM VITAE
OF
Shonisani Deborah Tshivhenga
PERSONAL DETAILS
Surname
Tshivhenga
First Name
Shonisani Deborah
Nationality
South African
Gender
Female
Race
African
Identity Number
Language Proficiency
Language
Proficiency level
English
Read, write, speak
Southern Sotho
Read, write, speak
Northern Sotho
Read, write, speak
Venda
Read, write, speak
Setswana
Read, write speak
Zulu
Speak,
Xhosa
Speak
Tsonga
Speak
Home Postal Address
P.0. Box 6464, Thohoyandou, 0950
Residential Address
0001 VI RESIDENCE MANAGERS FLAT
UNIVERSITY OF LIMPOPO
SOVENGA
0727
Cell phone Number
Alternative Cell Number (s)
Email Address
ad1ces@r.postjobfree.com
Driver’s License
Code (08)B
ACADEMIC BACKGROUND
TEATIARY EDUCATION
Institution
Sasolburg College
Year Obtained
2001
Qualification
N4 Marketing Management
Major subjects
Foundation in Long Life Learning
Marketing Management
Computer Practice (Micro Soft Word, Excel, Internet Explorer,
PowerPoint, Outlook express)
Management Communication
Entrepreneurship and Business Management
Industrial Psychology
Public Management and Business Management
Institution
Southern Business School
Year
2010
Course
National Diploma in Management (Disaster Management)
Subjects Passed
Economics
Project Management
Disaster Risk Reduction 100
Business Communication 100
Management Practice 100
Public Sector Management
Professional Experience
Organisation
SABC
Department
Contact Centre
Period
May 2013 to
Job Tittle
Client Liaison Officer
Key Responsibilities/
Deliverables
•Duties
•Ensuring Effective and Efficient professionalism when dealing with clients telephonically and through emails.
•Dealing with queries and complaints.
•Logging of calls through CRM.
Maintain team effectiveness.
Ensure all communications with stakeholders is conducted in a courteous and professional manner.
Assimilate and disseminate information to colleagues.
Give appropriate advice to customers, to enhance the image of the SABC.
Refer difficult telephonic queries to the supervisor.
Report any system and technical problems to the team leader/Supervisor.
Professional Experience:
Organization
SABC
Department
Procurement
Period
April 2018 – June 2018
Job tittle
Senior Secretary (Secondment)
Key Responsibilities/ Deliverables
•Duties:
•Responsible for all secretarial and administrative duties.
•Dealing efficiently and effectively inquiries telephonically and email queries.
•Accurate typing of all correspondence and proof reading of documents.
•Effective management of filling system to ensure easy retrieval of information.
•Manage budgetary issues and financial administration such as, but not limited to, request and approval of quotations, create requisitions to obtain purchase orders, manage employee claims, order office supplies, manage assets register.
•Organising meetings including liaising with attendees, room, venues, catering, and related diary management.
•Responsible for organisational travel arrangements and accommodation.
•Photocopying, sending faxes, maintains files, attending and taking minutes in team meetings.
•Order and control stationery
•Develop and update filling systems.
•Data capturing, consolidation and produce monthly reports.
Professional Experience
Organization
SABC
Department
Stakeholders Relations
Period
December 2012 – April 2013
Job title
Stakeholder Relations Secretary
Key
Responsibilities/
Deliverables
Duties
•Ensuring Effective and Efficient professionalism when dealing with clients telephonically and through emails. Screening of incoming calls.
•Maintaining a professional interface with stakeholders internally and externally.
•Manage budgetary issues and financial administration such as, but not limited to, request and approval of quotations, create requisitions to obtain purchase orders, manage employee claims, order office supplies, log job requests for maintenance and repairs, manage assets register.
•Organising meetings including liaising with attendees, room, venues, catering, and related diary management.
•Organising Travel arrangements, accommodation, and planning of itinerary of the manager.
•Photocopying, sending faxes, maintains files, attending and taking minutes in team meetings.
•Discussing administrative reports with Line Manager and advice on the processes.
•Order and control stationery.
•Develop and update filling systems.
•Produce and consolidation of monthly reports.
•Performing any other duties as delegated by the line manager.
Professional Experience:
Organization
TeriksanoTrading CC
Department
Administration
Period
May 2008 - Dec 2009
Job Tittle
Administrative Officer
Key Responsibilities
/ Deliverables
•Duties:
•Operate Switchboard
•Welcome Clients
•Typing Documents
•Filling and Faxing
•Petty cash controller
•Receiving and replying to emails
•Receiving deliveries
Making Invoices
Organization
Lombard Muller & Vennote
Department
Administration
Period
March 2005 – April 2008
Job Tittle
Receptionist
Duties:
•Operate Switchboard
•Welcome Clients
•Typing (Dicta Typing)
•Taking Minutes
•Taking accurate messages
•Ordering Stock
•Filling and Faxing
•Petty cash controller
•Receiving and replying to emails
•Receiving deliveries
•Making Invoices
Organization:
Edgars
Department:
Finance
Job Tittle
Cashier
Period
April 2003 - Dec 2004
Duties:
•Capturing of goods purchased and providing receipts as proof of Payment.
•Cashier duties / Till balancing
•Process cash and card payments.
•Attend to customer queries or complaints.
•Provide excellent customer service.
•Process customers refund or exchange.
•Reporting discrepancies and problems to the Supervisor.
•Ensure products availability.
•Housekeeping.
•Stock Taking.
•Ensure that stock is correctly priced and displayed.
•Maintain Team Effectiveness.
•Merchandising.
Acquired skills and competences.
•Good interpersonal and communication skills and the ability to function with ease in the richly diverse environment.
•Intermediate computer skills.
•Good organisational skills and competent office management. Proven attributes of transparency, integrity, and teamwork.
•Respectful, honest, punctual and understand protocol.
•Excellent phone etiquette.
•Effective management of filling system to ensure easy retrieval of information. Planning and strong administrative, organisational skills, interpersonal skills.
REFERENCES
Referee (1)
Mr Dean Webb
Contact Details
Tel: 071-***-****
Email: ad1ces@r.postjobfree.com
Job Title
SABC Contact centre Supervisor
Relationship
Former immediate supervisor
Referee (2)
Miss Irene Marutla
Contact Details
Tel: 082-***-****
Email: ad1ces@r.postjobfree.com
Job Tittle
Head of Procurement
Relationship
Former line Manager
Contact this candidate