**** ****** ******

Houston, Texas *****

713-***-****

ad1ceo@r.postjobfree.com

Katlyn Patterson

Professional Summary

Well-qualified Personal Care worker skilled in delivering top-quality home care support. Effective at ambulating patients, meeting personal grooming needs and administering medications. Detail-oriented in maintaining clean and organized personal areas to support daily living safety. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as an accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SKILLS

Problem-solving.

Teamwork.

Creativity.Critical Thinking

Customer Service.

Active Listening.

Communication

Conflict Resolution

Crisis Management

Care Plan Assessment

Safety Behaviors

Client Direct Care

Progress Documentation

EXPERIENCE

Whataburger, 3712 S Shepherd Dr, Houston, TX 77098- Customer Service December 2018

- Responsibilities as follows: Manage transactions with customers using cash registers. Upsold additional products and services to customers, increasing revenue. Checked personal identifications during alcohol and tobacco sales. Addressed customer needs and made product recommendations to increase sales. Assisted customers with returns, refunds and resolving transaction issues. Processed refunds and exchanges in accordance with company policy. Operated a cash register to record transactions accurately and efficiently. Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Jack Yates Marching Motion Band, 3650 Alabama St, Houston, TX 77004- Secretary

August 2016 - May 2017 Responsibilities as follows: Filing, Student check-in,Emailing, letter drafting Microsoft Excel, Composed inter-office correspondence and provided product and service information to customers.Updated spreadsheets and databases to track, analyze, and report on performance and sales data. Responded to emails and other correspondence to facilitate communication and enhance business processes.Recorded and tracked operational expenses to identify and eliminate wasteful spending.Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Drafted agendas, recorded minutes and generated documents to facilitate meetings.Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Westview Cottages, 1900 W Harrison Ave, Guthrie, OK 73044- Disabled persons aide

December 2019 - Continuing Responsibilities as follows: Educated clients and family members on relevant topics to support independent living. Monitored clients to assess and report physical and behavioral changes to supervisors. Led patient or group recreational activities for enhanced patient outcomes.Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression. Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support. Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm. Monitored progress and documented patient health status changes to keep care team updated. Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness. Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.Evaluated client progress toward established annual and quarterly goals. Dance Teaching Assistant

August 2018- December 2018 Responsibilities as follows: Taught kids from ages 7-18, Exercise,Choreographed dance routines, Taught courses under guidance of senior instructors. Assessed student progress regularly to identify students needing individualized help, provide feedback and select suitable material for dancers.Assisted the teacher by demonstrating dance moves and body positions to students.Covered safety and health guidelines to avoid injury and inform students fully on risks associated with dance.Handled class records for attendance, assignment grades and course participation scores.Recognized and adapted to different learning styles to productively communicate and teach materials to all students. Secured permission forms and waivers from parents and filed in student folders.Monitored student behavior to identify potential issues and address problem appropriately.Provided constructive corrections to encourage students to learn steps and improve dancing.Tailored each class to meet student needs and abilities and allow dancers to progress at a comfortable pace.Encouraged student feedback to allow for active consideration of student views and to make any necessary lesson plan adjustments.Created a healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline. Secretary UAAM

Langston, OK - January 2019 - January 2022

Answered and directed calls using a multi-line switchboard. Assisted with preparation of trial materials and documents. Diligently edited legal correspondence for grammar and spelling.Created, indexed, and maintained client binders. Received and placed telephone calls to clients and prospective clients. Communicate professionally with clients, colleagues and legal partnership verbally and in writing. Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.

Dance Coach Royal Dancerettes

February 2020 - Current

Met needs of different students by adapting teaching materials and methods. Implemented research-based curriculum and instructional strategies for self-enrichment topics. Helped students meet course goals by establishing clear objectives for lessons, units and projects. Provided feedback, guidance and support to students on participation and performance. Helped clients set and achieve health and wellness goals. Worked closely with students and parents to increase positive feedback from parents and boost overall student success. Conducted classes and workshops for students on special topics of interest. Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services. Created interactive activities to engage students and maximize learning.

The livin Room Hookah girl (December 2022- current

The Lockerroom Hookah girl ( March 2019- August 2021)

OST LIQUOR STORE (May 2019 - July 2021)

Escapade Dallas, Tx Bartender ( June 2018- September 2018)

XTC Cabaret DALLAS, Tx (May 2018( bar back)

OST BEAUTY SUPPLY STORE MANAGER (June 2019- August 2021)

Whataburger (crew member)

Chipotle (crew member)

SEASONAL WORK

Minute Maid park

El tiempo margarita bar

NRG STADIUM CONCESSION

Modelo bar

PRIVATE EVENTS ( Drinks and Hookah)

Jessica Texada (Private Birthday bash) 11/20/2022

Tony Nealy (Trail ride Bar server) 10/30/2022

Josephines New Years private bash (bottle girl)12/31/2021 - 1/2/2022

Josephine & Derek Anniversary Party (September 14, 2017- 2021) EDUCATION

Langston University, 701 Sammy Davis Jr Dr, Langston, OK 73050- Psychology August 2019 - Continuing

Volunteer Works

● Star of Hope Food Drive

● Shape Center Soup Kitchen

● Lone Star Order Veterans Day give back

● Eastern Star clothes donation and food drive

Contact this candidate