Customer Service Support Specialist
Resume:
Wynnewood, PA *****
Telephone 480-***-****
E-Mail: ad1ccu@r.postjobfree.com
PROFESSIONAL SUMMARY:
Highly effective multi-tasker, team leader, team player, who contributes to the best overall workflow and who, possess the aptitude to learn and implement new tasks quickly and efficiently.
QUALIFICATIONS:
Organization Skills
Scheduling
Inside/Outside Sales
Billing/Coding
MS Office Programs
Documentation/EMR
Customer Service
MS Office Programs
Fundraising/Volunteer
Retail Experience
EXPERIENCE:
Pima Medical Institute March 2014-October, 2023
Admissions Support Specialist Mesa, AZ -Remote
Initial contact with all current and potential students for the school. Responsible for setting appointments for prospective students to discuss their education objectives. Inbound and outbound calls. Responsible for contact via online chat and SMS
Ironwood Cancer Research Center July, 2013 – October, 2013
TEMPORARY. Medical Record Conversion Project: EMR/Scanning/Data Entry. Used knowledge of Medical Terminology, Medical Testing nomenclature and complete understanding of importance of accurate medical records. Used multiple EMR systems.
Central Arizona Heart Specialists April 2012 – May 2012
Student Extern – Prepared rooms, roomed patients. Conducted 12 lead EKG’s. Assisted with stress testing. Assisted patients with Holter monitors. Obtained complete vitals. Interviewed patients and updated EMR system.
Velocity Mobile Marketing Group November 2010 – April 2012
Partner/VP Marketing- Chandler AZ/Denver CO
Start-up company selling text marketing to small to medium sized businesses.
Developed marketing pieces, brochures and set up initial website.
05/2010 - Present
GannettLocal May 2010 – November 2010
Multi-Media Marketing Manager Phoenix, AZ
Sold digital marketing programs to small and medium size businesses, Developed Marketing material for new products when introduced05/2007 - 02/2010
GoDaddy.comGoDaddy.com May 2007 – February 2010
Customer/Technical Sales and Support- Scottsdale, AZ
Answered inbound telephone calls for sales or technical support for customers websites, emails, servers, anything to do with an online presence. Received Quality Assurance Awards, Received Customer Service Awards.
EDUCATION:
Pima Medical Institute
August, 2013
Healthcare Administration Associates Degree
Pima Medical Institute, Mesa, AZ May 2012
ABHES Accredited Medical Assistant Program- Certificate, Honors Graduate
Temple University
July, 1977
Liberal Arts, Public Relations
CAROLE KAUFMAN
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