Office Manager Customer Service

ESPERANZA MALLARI

Orlando, FL ~ Phone: 806-***-**** ~ E-mail: ***********@*****.***

PROFESSIONAL EXPERIENCE

ELITE AUTOMATION GROUP

Orlando, FL 32806

Bookkeeper / Office Manager, September 2021 – August 2023

QuickBooks – A/R, A/P, Processed Payroll, Account Reconciliation.

Enter new Clients/Investors in Quickbooks, create recurring annual fees.

Banking – monitor transactions daily, disputed and filed claims toward unauthorized charges for 6 different bank accounts.

Oversee the team’s performance ensuring numbers are entered accurately in Quickbooks.

Financial Statements – Review and analyze Profit and Loss, Balance Sheet, and Statement of Cash Flows.

Processed Payroll via ADP and Paychex

PREMIER ROOFING

Orlando, FL 32807

Bookkeeper / Office Manager, January 2019 – August 2021

Daily use of Builder Trend

Apply roofing permits and prepare permit packets to post at job sites.

QuickBooks – all aspects.

Supplementing insurance scope of work using Xactimate software.

Prepare Depreciation invoice to send to insurance companies.

Intuit Payroll weekly.

Filed Liens against customers who were overdue.

Customer Service – answer the phone.

Collect checks and make deposits.

KENRICH ELECTRONICS, INC.

6820 NW 63rd St. Bethany, OK 73008

Bookkeeper, February 2016 – December 2018 (moved to Florida)

Reconcile monthly bank statements and multiple credit card accounts.

Prepare timely and accurate financial statements in accordance with GAAP

Prepare Billing for Corporate and non-corporate customers on a weekly basis.

Review A/R and take appropriate actions towards outstanding invoices over 60 days old.

Post payments in QuickBooks.

File and pay monthly/quarterly Sales and Use Tax Returns for the following States: OK, CA, AL, HI, MS, TX, & NM

Yearly compilation of accounting data for submission to CPA firm for preparation of tax returns.

Prepare and file 1099 Misc.

LYNN ALLDREDGE, CPA

105 N HUDSON AVE # 200 OKLAHOMA CITY, OK 73102

Bookkeeper / Assistant Accountant, January 2015 – January 2016

Prepare and Record journal entries.

Reconcile client’s bank statements and credit card accounts.

Regularly maintain detailed reconciliations and analysis of all balance sheet and income statement accounts.

Process A/P for different clients.

Print and mail out checks on a timely manner.

Prepare 1099 Misc.

Filing of invoices generated and checks paid.

Used Peach Tree Accounting system

JAY FLINTON, CPA, INC.

9400 Broadway EXT Ste 520 OKLAHOMA CITY, OK 73114

Bookkeeper/Assistant Accountant, June 2013 – December 2014

Prepare and Record journal entries.

Reconcile client’s credit card statements.

Process bank reconciliations and prepare month end close out for producing P&L statements.

Calculated Payroll for several clients.

Special projects as needed.

Used Mas 90 Accounting system.

ROOF ONE OF OKLAHOMA, LLC - Same company as Roof One below. I was offered to open a branch in Oklahoma City

2700 N JANEWAY AVE., MOORE, OKLAHOMA 73160

General Manager and Bookkeeper May 2011 – May 2013

Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers, and Quick books.

Check figures, postings, and documents for correct entry and mathematical accuracy.

Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses.

Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.

Prepare and process payroll information. Used ADP to process payroll.

Receive, record or post, and deposit checks.

Reconcile records of bank transactions.

ROOF ONE OF IOWA, LLC,

2751 HERIATAGE DR., WINTERSET, IOWA 50273

Office and Accounting Manager, June 2006 – May 2011

Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Train and instruct employees in job duties and company policies or arrange for training to be provided.

Recruit, interview, and select employees.

Maintain records pertaining to inventory, personnel, orders, supplies, and machine maintenance.

Compute figures such as balances, totals, and commissions.

Make recommendations to management concerning such issues as staffing decisions and procedural changes.

Reconciled bank statements and maintained accuracy of Quick books. Prepared financial statements and other financial reports.

EDUCATION

UNIVERSITY OF BAGUIO BECKER PROFESSIONAL EDUCATION

BAGUIO CITY, PHILIPPINES OKLAHOMA CHRISTIAN UNIVERSITY

Bachelor of Science in Commerce / BSBA CPA EXAM REVIEW

Major: Accounting

Additional Skills

General Business Knowledge

-Sound decision-making

-Negotiation and strategic thinking

Information Technology expertise

-ADP, Paychex, QuickBooks Payroll

-QuickBooks (14 Years’ experience), Mas 90, Peach Tree

-Advanced Excel ability (14 Years’ experience), Word

-Xactimate – is a computer software system for estimating construction costs that has

become widely used by insurance companies and General Contractors in

the past decade, to calculate building damage, repair and rebuilding costs.

-Builder Trend - a construction management system for home builders, remodelers, specialty contractors, and general contractors. This solution combines project scheduling, project management, financial management, customer management and service management in a single suite.

-ACT – (previously known as Sage ACT! 2010–2013) is a customer relationship

management (CRM) software application which is used to keep track of

client and prospect details in a single database that can be shared by multiple

users.

- Insightly CRM - customer relationship management (CRM) and project

management application that provides a lot of value by helping small

to medium sized businesses and manage customers more efficiently.

Communication Skills

-Verbally and Written

Leadership abilities

-Ambitious and self-starter

Customer Service

-Listening to the needs and concerns of clients

-Professional and Positive attitude

Others

-Strong organizational skills and well-honored office management skills, including hiring and supervising.

-Detail oriented.

-Outstanding work ethic and willingness to go the extra mile.

Contact this candidate