Sales Executive Account Representative
Resume:
Rockford, MI ***41
***********@*****.***
Robert Townshend
Objective To pursue a career advancement opportunity with a leading edge company, which takes advantage of my extensive, educational, sales, and management experience.
Experience March 2023 to present Circadiance LLC www.circadiance.com Sales Executive/SmartMonitor® Products Line Specialist
● Responsible for sales and support of all US and Worldwide sales for SmartMonitor® infant apnea monitors and Synergy software.
● Lead transition to new state of the art product versions of hardware and software
● Identified and initated clinical site for FDA trials July 2018 to Feb 2023 AvaSure Ltd www.avasure.com
Southeastern Region Account Representative:
● Manage East Coast and Southeast region in US. Utilized outbound prospecting to identify, qualify and close new business opportunities. 4 record shattering years culminating this year in $48 million pipeline for this area.
● Performed product demonstrations in webinar format.
● Used a consultative sales approach within customer base to present the latest product advancements and improve hospital program performance
● Identify milestones needed to close a deal and utilizing high- performing team members from outside sales, clinical, contracting, engineering, marketing, and company leadership as needed
● Update CRM daily
Feb 2012 to July 2018: Masimo Corporation www.Masimo.com Full time Clinical Sales Specialist:
Responsible for sales and support for all Masimo Products and maintaining customer relationships with a variety of clinicians and other key stakeholders.
Duties & Responsibilities
● Identify and Integrate sales opportunities in a team approach with non-clinical sales associate for defined areas. Meet sales quotas as defined by Area Sales Managers. Top 5 performer 6 years.
● Primary educator for all product lines. That is, on-site and hands-on training for principal clinical end users.
● Acquire the knowledge and become an expert of Masimo Technology and Products.
● Project Management Role, Lead Clinical Specialist Role, or Clinical Specialist Resource Role for on-site implementations, evaluations and additional projects within the scope of this job description.
● Coordinates the equipment needs of the implementations with Masimo Corporate headquarters.
● Coordinates with the health care facility and OEM partners in order to provide a successful transition to Masimo Products.
● Coordinates with the Management Team to secure resources to support projects.
● Maintains an ongoing relationship with Masimo customers to meet or exceed their expectations.
● Present a positive/professional image reflective of the Masimo Corporation.
● Collaboratively manage the respective territory with the Account Manager, as well as assist others in their territory as needed. Conduct and assist the Sales Team with Physical Inventories as part of the Masimo Sales Process.
● Ability to prioritize and plan independently, as well as with sales and CS team members to meet the goals of the company and attain customer satisfaction/loyalty;
● Ability to be an integral part of an innovative, fast paced clinical and business development team;
● Identify specific needs of the customer before, during and after implementation; Identify problems and assist in providing solutions.
● Manage the installation of all Masimo Products to include: OEM partner products and clinical support teams during the install process;
● Ability to teach others the various aspects of Masimo Products and Technology;
● Ongoing participation in the evaluation of new and existing products.
● Conduct demonstrations (side-by-side) and evaluations (using ADC) for Masimo Technologies.
● Coordinate with Clinical Research Team to provide education and support to active research sites/projects.
● Document Customer Interaction using the Masimo Customer Relations Management Tool, updating on a weekly basis at a minimum.
● Participate and support trade shows as required.
● Extensive Travel required.
Nov.2005 to 2012: Masimo Corporation, www.Masimo.com Per Diem Clinical Specialist: Travel U.S. in a clinical consultant capacity. Clinical Research Associate
Install and educate on all product lines and applications of technology to hospital staff.
3 year research work in OR and hospital lab settings 1990–2012 Spectrum Health/Butterworth
Grand Rapids, MI
Registered Respiratory Therapist/Pulmonary Diagnostics Lab
● Manage and market Apnea services, a 56% increase in Memory Monitor business in 2 years after taking the helm.
● Annual fiscal budget preparation.
● Developed and managed adult/pediatric/neonatal endoesophageal pH study program.
● Successfully initiated a computer bulletin board service to support Memory Monitor Program.
● Beta site for various apnea device manufacturers.
● Travel: as a consultant, for SIDS/Apnea of Infancy conferences.
● Other responsibilities; maintain proficiency in the area of Pulmonary Function, including Bronchoscopies, adult and pediatric Pulmonary function testing, and Metabolic testing.
Education:
1978–1982 Aquinas
College
Grand Rapids, MI.
B.S., Chemistry
and Biology.
1983 University of
Chicago, Chicago
IL.
Advanced
Respiratory
Therapy Course
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