CLAUDIA ROBBIN MYSLINSKI

ad1cbo@r.postjobfree.com 219-***-****

A seasoned business professional with a strong and dedicated work ethic seeking a new position that will be challenging while allowing for personal and professional growth. Experience and skills include the following:

•Strong project management, onboarding, analytical, organizational, and communications skills including ability to multitask, manage multiple assignments simultaneously, and effectively bring new accounts onto the platform while also bringing any issues to closure.

•Strong customer service skills with a solid ability to build relationships to fully understand and troubleshoot all issues while satisfying all parties involved.

•Experience developing, documenting, and communicating business requirements in a clear and understandable manner.

•Experience in managing, tracking, reporting, and resolving defects identified during the testing process.

•Knowledge of client server, object oriented, web-based systems, applications, environments and related tools and technology.

•Have solid skills in Microsoft Windows, Active Directory, SharePoint, Sales Force, Word, Excel, and PowerPoint applications.

WORK EXPERIENCE

CARESOURCE INSURANCE - 11/2020 to April 2023

Customer Service/Provider Advocate -

Assisted both Member, Provider and Third-Party Billing Reps with routine service inquires including but not limited to verifying member eligibility, explanation of benefits and coding inquiries, troubleshooting claims, and identifying and assisting with grievances and appeals.

Ensured all HIPAA and State requirements/regulations were adhered to, in existing and future lines of business.

Research, follow up, and resolve all open/pending issues in a timely manner to ensure member satisfaction.

Maintain knowledge and understanding of all processes and procedures.

Maintain complete and accurate documentation of all telephone and written communications.

STERICYCLE COMMUNICATIONS SOLUTIONS – April 2013 to December 2020

Implementation Specialist -

Managed NEW Implementations Projects for Answering Service Accounts,

oversaw all aspects of implementations, including project plan and deliverables, quality checks and reviews throughout and up until Go Live Date.

Managed the set up and programming of all new implementations while anticipating work force availability and programming timeline.

Reviewed and performed quality check of programming requirements and design, programming, and testing of client reports.

Managed and resolved any operational and system issues that could impact new account set up. Worked with Call Center Services and Call Center Operations to ensure a smooth “Go Live” for new accounts.

Customer Service Representative -

Supported relationships with clients and managed the resolution of client service-related issues.

Negotiated rates and updated client front and back-end systems within established guidelines.

Ensured all client interactions were documented timely and accurately using Salesforce.

Managed and resolved all client billing discrepancies, complaints, and operational or system issues that impacted client programs.

Assisted with general programming and on call schedules, as needed.

SALLIE MAE – September 2007 to July 2012

Systems Support Analyst -

Positioned as the Point-of-Contact for system access for collections personnel at multiple collection centers throughout the country and business liaison for operations management, training department and external third-party vendors. Participated in projects, gathered requirements for analysis, compiled and distributed daily and weekly excel reports and completed project deliverables as required. Managed designated mailboxes for all new system access requests while collaborating directly with members of the Information Security team to meet turnaround deadlines. Assigned and maintained all access credentials for all employees in training classes while troubleshooting and resolving any access and/or system related issues. Maintained all third-party databases, analyzed usage and maintained skip tracing tool applications to ensure access complied and requests and securities were not excessive. Performed system screen and data audits and participated in testing for all system enhancements to ensure system integrity by identifying any anomalies that impacted the operations support team. Conducted monthly, quarterly, and annual access reviews to ensure compliance with corporate and government mandates.

BANK OF AMERICA – 1993 to 2004

Project Analyst, 2001 to 2004

Supported all coding, testing and implementations for assigned major projects related to corporate initiatives affecting multiple lines of business, product lines and business processes. As well I,

•Supported Project Managers and team by assessing and communicating all issues and impacts related to projects.

•Participated and/or led relative user acceptance testing, planning and implementation for initiatives requiring system enhancements, upgrades, and brand-new technology.

•Analyzed and audited incoming and outgoing data files for integrity and accuracy.

•Reviewed all project-related documentation and training material for consumer branches.

Business Analyst, 1993 to 2001

Positioned as Vendor Coordinator and managed and maintained business relationships with external vendors on all direct mail credit card mailings. As well I,

•Documented and distributed all technical guidelines and procedures for all solicitation mailings.

•Controlled all technical aspects of direct mail related vendor files transmitted to banks credit card system.

•Established, created, and executed user test plans while quality monitoring through production audits.

•Implemented and monitored daily vendor quality against severe performance measurements and provided ongoing updates.

•Distributed and managed all allocated vendor expenses and provided program by program updates.

•Maintained daily performance tracking reports and reported to senior management, marketing, and credit teams.

EDUCATION & TRAINING

DELAWARE COUNTY COMMUNITY COLLEGE - 1982 - 1989

•Completed coursework in Business Administration & Computer Technology

STRAYER UNIVERSITY – 2012-2013

•Completed coursework in Business Management at Strayer University

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