SUMMARY:

A Director, Senior PM, and Operations Manager with over 29 years of proven leadership experience coupled with strategic, demand planning and operational issue management/resolution experience. Possess a demonstrated ability to improve customer relations and develop/improve processes and efficiencies through Quality Assurance and Quality Control Plan development. Excels at aligning strategic goals with business opportunities. Led and integrated multiple internal and external entities such as engineering & implementation, supply chain, HR, field services professionals, technical subject matter experts, finance, contracts, and sub-contracts into one team for efficient execution. Hands-on areas of expertise include managing multiple programs/projects - to include infrastructure - concurrently, managing risk, budgeting/planning, resource allocation and scheduling, execution, and analysis. A veteran of the United States Air Force.

CLEARANCE: Active Top Secret

EDUCATION

B.S. Information Systems Management, Minor: Business Administration, University of Maryland, cumulative GPA: 3.4, Graduated 2013

AAS, Information Systems Technology, Community College of the Air Force, Graduated 1997

AAS, Munitions Systems Technology, Community College of the Air Force, Graduated 1994

CERTIFICATIONS

Project Management Professional (PMP) (#1674602) From: 21 Nov 13; Expires: 20 Nov 2025

Certified Scrum Master; (#862503) Expires 15 Nov 2024

ITIL v3 Foundation

Microsoft Certified Systems Engineer (Expired)

Cisco Certified Network Associate (Expired)

Certified iDirect Satellite Technology Installation Engineer

Certified iDirect Technology Trainer

PROFESSIONAL EXPERIENCE

Oct 2019 – Present

OSC Edge – Director, Program and Project Management

Ensures customer satisfaction with program and project teams providing required services and deliverables based on organizational and/or contract requirements.

Manage capacity planning and resource allocation for large Information Technology contracts.

Performs process improvement, change management, risk management, supply chain management, delivery management, and the development of impact statements to provide stakeholder guidance.

Develops and manages plans and artifacts, such as project/program management plans, schedules, and risk management plans, for technical and infrastructure projects/programs.

Manages OEMs and supply chain teams to ensure material readiness for the technology deployments, including asset management, shipping, and receiving, as well as procurement.

Manages Cyber Security and Information Security teams. Responsible for investigating and resolving security incidents; patching, updating and hardening hardware and software vulnerabilities.

Manages the transition of on-premises IT networks to cloud-based and hybrid networks for large government/military contracts; reducing operating costs and personnel required to provide an enhanced level of IT operations support.

Runs program and project-level status reporting and schedules using tools such as Jira, MS Project and SmartSheets, while sending daily, weekly, and monthly status reports on program and project status, risks, and schedule variances.

Manages program and project scope, while ensuring proper change management at the appropriate level

Performs Customer Relationship activities, like deriving requirements, building continuity programs, and leading thought exercises surrounding the future state of organizational technological solutions.

Provides Program and Project Management support from an executive PMO, as well as a day-to-day management function. Mentors Program and Project Managers.

Manages ITSM using programs such as ServiceNow, Remedy and Footprints as Configuration Management Databases (CMDBs) for large government contracts.

Provide Sr. Program and Project Management support; developing plans, processes, Standard Operating Procedures, and Polices while instilling a continuous improvement culture.

June 2019 – Oct 2019

ITRenew @ Facebook, Datacenter Regional Operations Manager – East

Managed a Logistics Coordinator, Program Administrators, and a distributed team of data center hardware (ERAD) Technicians to execute data center eradication and decommissioning.

Ensures regionally owned and/or co-located sites are staffed appropriately to maintain operational standards.

Managed Service Level Agreements (SLAs) ensuring they are met, risks are addressed and mitigated, while dependencies are communicated.

Scheduled weekly/monthly one-on-ones with all direct reports and data center/site managers to obtain feedback, build trust, promote career development, and process improvement.

Served as a primary point of contact and problem-solving partner for all stakeholders on day-to-day activities, project planning, special projects, and all other issues project requirements.

Maintained uninterrupted day-to-day, sustaining ERAD operations, managed tasks, inventory-related issues, rack/equipment moves, and data center changes.

Developed and managed end-to-end project plans to ensure timely delivery of all regional projects.

Monitored storage media levels/volumes against defined service level agreement thresholds.

Supported equipment needs, handled preventative maintenance and repair, requests for supplemental items required to maintain operations, conducted market research on latest technology and the best solutions for the Facebook fleet.

Planned and executed the development of decommissioning operations at current and new Facebook data centers – including recruiting/hiring, solution deployment, and project coordination with clients.

Served as the resident subject matter expert on the storage media tracking software.

Provided project management oversight for software modifications, ensured continued compatibility, and manage integration efforts into new datacenters or expanded locations in current datacenters.

Collaborated with and served as the communication hub for technicians on software tooling and ERAD software enhancements and testing.

Ran weekly synchronization meetings to maintain proactive stance and situational awareness on all resolved/unresolved issues.

Collected and monitored key performance indicator metrics for the Eastern region and took necessary actions based on the metrics while compiling and disseminating reports.

Managed continuous improvement projects, identified operational pain points and opportunities to improve business practices, and prioritized resources in areas that delivered the greatest benefit.

Conducted business process re-engineering reviews to innovate business processes and define ways to improve efficiency and effectiveness.

Implemented the systems, processes, and protocols necessary for teams to deliver decommissioning work in the most secure, efficient, and effective manner possible.

Collaborated with other regional program managers to ensure the continuity of the best practices and establish standardization throughout the program globally.

November 2018 – October 2019 (Contract Work)

Clients: Time Warner – Atlanta, GA

Senior Project Management Consultant

Coordinated the migration of approximately 600 Telecommunications circuits, both international and domestic, from disparate platforms and vendors to a single vendor.

Served as liaison between all business units under the conglomerate, procurement, vendors, business operations, engineering, and program/project management teams.

Delivered specialized guidance and knowledge to assist in program management, project management and making the best business decisions for reaching short-term and long-term goals.

Provided oversight and leadership in business development (Sales and Pre-Sales) with execution from planning to contract award.

Provided technical writing and guidance on end products for RFPs, RFIs, RFQ and RTEPs.

Provided oversite and developed Quality Management Plans to support IT Quality Assurance/Quality Control. Develop quality thresholds, perform quality check and Audits.

Designed and implemented strategies, tracked project status, and developed reports, managed risk, and oversaw day-to-day operations.

Served as the escalation point for issue resolution. Provided “get-well” plans/issue resolution guidelines.

Refined internal and customer-facing processes and methodologies to enhance service quality as well as client experience and satisfaction.

Prepared budgets and plans to include profit projections, resource, and staffing requirements; recruited and retained the proper teams customized for the specific customer and project goals.

Provided oversight of back-office support such as accounts payable, payroll, reporting, and invoicing to ensure smooth day-to-day business operations.

Collaborated closely with the sales teams on developing proposal win themes for new opportunities. Attended meetings with business development managers and served as their subject matter expert. Created business cases for the sales teams to support P-Win.

June 2016 – October 2018

DataPath, Inc., Program Director / Channel Program Manager / Customer Relationship Manager

Managed multiple large-scale, multi-site government contracts totaling approximately $400M.

Delivered global professional services in portfolio-style contracts - 13 different customers / funding sources, 12 different countries. Provided planning, staffing and execution.

Monitored and managed the P&L for programs and wider Services Business Unit.

Reduced business costs. Negotiated and justified Labor Category (LCAT) rate changes and Level of Effort (LOE) changes to meet changing requirements.

Developed financial reports, letters of justification and process / issue “get-well” plans.

Managed the S&OP processes, bringing Business Development, C-levels, finance, and supply chain the information required to prioritize business decisions.

Determined win strategies, gathered intelligence, and prepared 6-month, 12-month, and 18+-month pipelines. Provided quotes and responses to information as needed.

Managed Engineering and implementation of infrastructure projects, LAN/WAN and long-haul solutions.

Developed iterative process improvement, quality assurance and quality control (audit) programs for continuous improvement and verification.

Developed S&OP metrics, organizational capability, and structure across company functions and with functional managers to ensure strategic alignment.

Performed demand management for the services business unit (BU). Forecasted, planned, and managed products and services.

Develop Quality Management/Control Plans, as part of the Project Management Plan, for IT Support Services. Developed and performed quality checks and participated in Quality Audits.

Led and integrated multiple internal and external entities such as engineering, supply chain, HR, field services professionals, finance, contracts, and sub-contracts into one program management team for efficient execution.

Responsible for scheduling, executing, and tracking tasks utilizing an Integrated Master Schedule and industry standard program management tools like MS Project.

Responsible for building the Program Management Office (PMO), recruiting and retention of Field Managers and Field Service Representatives across a wide range of disciplines and skillsets - 269 FTEs.

Provided reports with varying levels of detail on operational issue management and resolution.

Developed the Communication Management Plan to raise stakeholder awareness and influence continuous processes improvement across programs and the organization.

Managed strategies/deliverables for regional/global change initiatives and auditing. Translated customer requirements into specific courses of action while ensuring scope compliance.

Monitored, analyzed, and evaluated day-to-day activities ensuring deliverables and milestones were achieved, quality of the results was maintained, and risks were identified and mitigated.

Communicated daily with customers. Communications included written and verbal weekly status reports, monthly status reports and financial reports.

Developed and implemented corrective action plans for issue resolution and provided general guidance for lessons learned.

June 2015 – June 2016

CACI - Regional Manager, Europe, Middle East and Africa,

Managed and oversaw multiple task orders supporting military and government commands across a dozen countries including austere, war-zone environments worth approximately $400M.

Drove the S&OP processes, brought our business development teams, C-level executives, finance, and supply chain the information required to prioritize business decisions.

Developed win strategies, gathered intelligence, and prepared multi-year pipelines.

Developed S&OP metrics, organizational capabilities, and structure across company functions and with functional managers.

Provided demand management for the services business unit (BU) which was comprised of multiple professional services contracts. Forecast planned and managing products and services.

Provided IT project management support in the Combined Joined Task Force (CJTF) Area of Operations in Southwest Asia, oversaw all day-to-day aspects and led a team of 200+ professionals.

Analyzed complex, project-related issues and created innovative solutions for resolution.

Provided systems analysis and long/short-range plans for multi-site implementation, application selection, systems development, systems maintenance, and production activities.

Advised customer leadership on engineering efforts and provided recommendations for current projects or initiatives for technology and process improvements.

Applied project management best practices in the synchronization and coordination of the development and execution of program and project requirements.

Provided accurate and timely reporting to key leaders and stakeholders to include consolidating Daily, Weekly & Monthly Status Reports while updating the necessary data for accuracy.

Managed teams that engineered and implemented Unified Communications - CISCO, POLYCOM, and Microsoft.

Led the optimization and technical refresh of Networking, Systems & Tech control facilities.

October 2014 – June 2015

AASKI Technology, Customer Development Manager

Identified, qualified, shaped, and developed IT solutions related contracts based on prospective client requirements and industry changes.

Drove the S&OP processes, brought business development teams, C-level executives, finance, and supply chain the relevant information required to prioritize what opportunities were sought while influencing business decisions.

Determined win strategies, gathered business intelligence, and prepared 6, 12 and 18+ month pipelines.

Developed S&OP metrics and KPIs, organizational capability and structure across company functions and with functional managers.

Developed win themes, negotiated rates, conducted research, and negotiated level of effort with customers.

Developed and improved business development processes and policies improving the way the development and capture teams did business.

Maintained full awareness of, and compliance with, applicable federal procurement and corporate business ethics codes and regulations.

Properly positioned prospective clients by providing business and competitive intelligence that resulted in the best business solutions for clients.

Developed and maintained industry partnerships to provide more complete technical and managerial solutions. Negotiated subcontracts and teaming agreements, built proposal teams.

Wrote proposals in support of capture and proposal management.

April 2012 – October 2014

DSCI, Inc., Senior Program Manager / Business Development

Managed a $250M+ multi-country communications program that included 22 locations in Afghanistan, Kuwait, and the continental United States.

Drove the S&OP processes, brought business development teams, C-level executives, finance and supply chain the information required to prioritize what business ventures were sought after and to influence business decision, while ensuring the understanding and validation of compliance.

Developed win strategies, gathered intelligence, and prepared multi-year pipelines.

Provided demand management for the professional services business unit (BU), which was comprised of multiple services contracts.

Wrote win themes, negotiated rates, conducted research, and negotiated with the customer when there were shortfalls.

Directed a team of 190 Engineers, Technicians, Logisticians and Project Managers. Ensured technical compliance, performed QA/QC and ensured overall customer satisfaction.

Managed multiple smaller scale programs ranging from $7M to $75M with teams of 17 to 72 people. Efforts included the Join Task Force Guantanamo Bay IT Support program and Bagram Air Base Operations and Infrastructure Support program.

Served as the liaison (LNO) between the Major Military Commander, PM Mission Command/CECOM-LRC, the customers on the ground and executive management.

Developed strategic business relationships and alliances; produced marketing material for Business Development and Sales. Authored proposals to secure future business opportunities.

Negotiated Prime/Subcontract relationships.

Refined customer requirements, performed technical reviews, developed, and provided reports.

December 2011 – April 2012

CACI International, Inc., Program Manager / Liaison Officer

Served as the Mission Command Afghanistan Liaison Officer (LNO) for customers in Afghanistan, Primarily Joint Network Operations Control Center - Afghanistan and Combined Joint Special Operations Task Force.

Provided direct support to the military Director in managing the support contractor with a team of 180 personnel as Information Technology Subject Matter Experts. Validation and assessment.

Supported NATO Training Mission – Afghanistan, Combined Joint Task Force-1, Combined Support Training Center CJ6, and smaller components and commands.

Managed and monitored the various projects such as ISP/OSP (Cable) project installs, infrastructure revitalization and remediation, equipment refresh, and virtualization projects.

Oversaw the implementation and Operations & Maintenance for Help Desk, Network and Systems Administration, Information Assurance and SATCOM services at 22 locations in Afghanistan.

October 2010 – September 2011

iDirect Government Technologies, Professional Services Engineer & Partner Manager

Certified iDirect TDM/MFD-TDMA Satellite Technology Installer/Trainer.

Delivered engineering and technical assistance for customers worldwide, both on-site and telephonically, with SATCOM and Networking issue resolution.

Managed the Professional Services Partner and Certified Hub Installation Partner Programs ensuring proper documentation, continuity, and customer service across partners.

Managed the iDirect Government Technology Product and Feature Licensing Program.

Performed technical reviews of customer installation and upgrade requests.

Delivered training on routing, switching, satellite commissioning and transitioning.

October 2000 - August 2010

DRS Technical Services, Inc., Technical Operations Liaison / Operations/Program Manager

Supervised a team of 100+ Technicians with varying IT disciplines - Systems & Network Administration and Technical Control for the Baghdad International Zone and 48 enclaves.

Maintained operational efficiency on a $162M contract.

Provided continuity between the Iraq technical team, the Program Management team, the customer’s Program Management and engineering teams.

Derived and clarified technical requirements and developed multi-site implementation plans.

Provided accurate and timely reports on system performance, analyzed reports, and provided issue resolution to the program management team.

Wrote and edited new business proposals in response to RFPs, RFIs, RFQs and RTEPs.

Maintained special military communications systems and circuits (Secure & Non-Secure) for top military and civilian leadership to include the U.S. Ambassador to Iraq.

Designed, integrated, and installed a $19.5M military Satellite Communications solution to support the Joint Explosive Ordnance Disposal teams deployed to Iraq, Afghanistan, and Qatar. Operated and maintained the SATCOM, Encryption, Voice over IP (VoIP) and Networking systems.

Installed 40+ military and commercial iDirect SATCOM systems worldwide.

Supervised a team of 8 Technicians integrating a $4.6M multi-site communications solution.

Served as the Regional Network Manager for the Kosovo and Macedonia communication systems in support of Task Force Falcon, managing 15 technicians in a $110M program.

Implemented standard operating procedures, continuity plans and disaster recovery programs.

January 2000 – October 2000

Management Technology (ManTech), Communications Site Chief

Operated and administered government classified and unclassified networks in a WAN environment across 7 base camps in the former Yugoslavia - $85M program.

Developed a disaster recovery plan, back-up strategy and maintained an updated anti-virus and defragmentation program for system optimization.

Served as the Data Automation Management Officer’s technical expert managing 9 Technicians.

Provided technical assistance, training, and configuration management programs.

Aug 1999 – Jan 2000

Microsoft Corporation, Microsoft Exchange Support Engineer - Contract

Performed advanced troubleshooting, trained technicians and engineers and documented results for continuity while working with account managers, developers, and outsourcers.

Troubleshot Microsoft Exchange Server connectivity, and administrative issues.

Mentored new internal and external engineering staff for partners and outsourcers.

Aug 1990 – May 1999

United States Air Force, Nuclear Weapons Specialist/Computer Systems Operator

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