Customer Service Spanish English

PAMELA D. GASKILL, CHI™-Spanish

***** ****** ***. **

Albuquerque, NM 87112

Tel: 505-***-****

ad1cbd@r.postjobfree.com

JOB OBJECTIVE

Hospital or community service-based Spanish/English Interpreter and Translator, using my language education, skills and experience in medical/hospital, business, education and social and customer service settings

WORK EXPERIENCE

12/04-present: University of New Mexico Hospitals/Health Sciences Center, Albuquerque, NM; Spanish Interpreter/Translator, Interpreter Language Services Dept.: CCHI Nationally Certified Healthcare Interpreter Medical interpretation (consecutive and simultaneous) for inpatients, outpatients, Emergency Room (the region’s only Level I trauma center); also with families, visitors and providers, including childbirth, Care Conferences, End-of-Life conferences and situations, vaccines, including COVID-19 testing and vaccine administration, and consents for surgery and procedures; interpretation in person, in real time virtually via Zoom, 3-way telephone conference interpretation; via HCIN nationwide interpreter network (video); Project ECHO 2016 International Conference and 2020-21 Zoom simultaneous Project ECHO COVID-19 webinar interpretations. Recorded voiceovers in Spanish for patient education videos. Translation of all types of hospital documents, English to Spanish & Spanish to English, including patient letters, discharge instructions, lab results, pre- and post-procedure/surgery instructions, patient medication dosing instructions, Span>Engl translation of patient medical records when brought from patients’ home countries, internal confidential HR communications for Spanish-speaking staff, and Hospital signage. Documentation of UNMH patient encounters in PowerChart electronic medical record system.

2013-present: Lingo Systems/Language Line, Independent Contractor--online editor/proofreader; edit/proofread English-to-Spanish written translation of medical, commercial and occasionally, legal documents

09/03-9/04: Myofascial Assoc./Therapeutic Innovations Physical Therapy, Albuquerque, NM; Receptionist (Bilingual): receiving clients upon arrival; multi-line phone; making appts. in OfficeHours (medical) program; billing in MedPay (medical billing) program

Pamela Gaskill, pg. 2/2

1/03-4/03 (laid off): Catholic Charities of Central New Mexico, Albuquerque, NM: Job Developer/Recertification Specialist, Refugee Resettlement Program; Job search/placement of incoming refugee clients, esp. those with professional careers in their homelands; translation (Spanish/English) of education documents, then sending them to

recertification agencies for equivalency validation in the U.S. 2/01-1/03: Bilingual Receptionist, Refugee Resettlement Program, Catholic Charities: input incoming refugee client information into database; multi-phone line; directing clients and visitors to appropriate services within agency and in the community 7/95-3/01: Panadería Azteca Bakery, Albuquerque, NM; Owner/Manager: All aspects of business operation and management: bilingual staff management; bilingual customer service; personnel; accounting; placing/tracking supply and materials orders; placement, delivery, billing and collection of commercial accounts; organization of daily output production needs and staff scheduling

EDUCATION & CREDENTIALS

CCHI National Certification, 1/2020 (health care interpreter national certification) Certificate of Proficiency for Spanish (3-yr. program), Purdue University, awarded April, 1986; ( coursework complete towards BA in Spanish & Linguistics), Purdue University, W. Lafayette, IN, incl. grades of A w/Honors in graduate-level courses in Business Writing and Composition—English and Spanish; 11/04: ACTFL Spanish Oral Proficiency interview exam, Spanish Business Writing Test, English Oral Proficiency interview exam with “Superior” (highest possible) rating for all; 3/05: Bridging the Gap Interpreter Techniques/Ethics class; 10/04: Community/Medical Interpretation Training Certificate; 2/13: Language Line Solutions, Interpreter Skills Test (telephone test for qualification to interpret via HCIN video network)—passed with score of 96%, including high customer service results and remarks; proficient in MSWord computer systems; type 62 wpm in English; 55 wpm in Spanish HONORS & ACTIVITIES

Sigma Delta Pi member (Spanish National Honor Society), inducted April, 1986, Purdue University; Indiana University Honors Program in Foreign Languages for Spanish, summer, 1984: studied Spanish language and Mexican history and culture in San Luis Potosí, México; International Center member, Purdue University, 8/85- 12/88—Resident Director, 8/86-6/88