Michelle Romero-Caldwell

**** ********* ******

Ogden, Utah 84403

916-***-****

ad1ca4@r.postjobfree.com

Looking for employment in customer service or related field working from home.

EXPERIENCE

Work at home/Clinical Customer Care Agent

Amazon pharmacy/Pill Pack

April 2022 to present

●Work at home helping customers update accounts, create accounts, add and remove prescriptions in their accounts. Assist with changes they need made to their accounts. Create tickets to verify medications to be added or removed. Ensure that all medicines that each patient requires, is included in their pill pack. Verify all information needed to be able to assist patients with whatever they need.

Assistant manager

Speedway

August 2018 – October 2022

●Originally hired as a cashier while it was still a Shell station. Became assistant manager, when it was purchase by marathon oil and became Speedway, in September of 2019.

●I was responsible for maintaining, ordering and inventory of product in the store.

●I delegated tasks for cashier's in conjunction with maintaining the store, and followed up to make sure the tasks were done.

●Performed and log all daily, weekly, bi-weekly and monthly, required tests and completed any cleaning in relation to pumps and gas storages. Log and report any abnormalities and/or outages regarding pumps.

Office Manager/ Human Resources

RGIS Inventory Service

August 2015 – August 2018

●I worked directly with the District Manager and 90% of all work was performed remotely. I was responsible for various tasks which included creating and sending no show letters, late letters, cancellation letters, and termination letters. I created and maintained lists for all of the letters sent to each employee.

●I was responsible for assessing, documenting, and arranging travel and vehicle reservations, pick up and return of vehicles, and arranging drivers for all travel events.

●I did Day to day scheduling changes, additions, cancellations and other schedule related tasks. Respond to emails pertaining to any of the above and other district related mailings and phone calls.

●Previously, i did the interviewing, hiring and on- boarding, as well as training for all new hires. Also provided advanced auto quantity training for Auditor level team members. Team leader, Event Supervisor for Wal-Mart cost inventories. Scheduling of all new hires and make schedule changes for current employees as needed.

●Take care of any issues that come through the office via email, telephone, text, chat or management direction. The work performed for this company was Completed in an unsupervised atmosphere In the office as well as at home.

Commercial Truck Driver

JBS Carriers

July 2014 – June 2015

●Over The Road driving of a tractor and 53 foot refrigerated trailer.

●Drive and deliver goods to the destination on a schedule

Kitchen Supervisor

Trinity Services/ Salt Lake City Metro Jail

December 2013 – June 2014

●Supervised inmates that worked in the kitchen.

●Gave direction and instruction and assisted with the preparation and service of meals while monitoring inmates.

●Supervise inmates on the food line while creating trays

Auditor, Team leader & Control Desk Operator

RGIS Inventory Services

January 2010 – January 2013

●Travel with D440 Travel core team for the purpose of providing inventory service to a multitude of stores by area number.

●Positions held with this district were, Auditor, Team leader, Verifier, Control Desk Operator, Grocery and hard lines flow leader.

●Also, took small teams out of state for various off-Season events.

●Walmart Event supervisor and supervisor for Wal-Mart costs inventories.

Customer Service Representative

Matrix Marketing, Alorica, America Online, Tele-Performance, Focus, Convergys,

September 2003 - 2012

●Scripted Inbound/Outbound sales and customer service for multiple companies over several years. Selling various products and services, using an auto dialer to generate lead lists for calls. I maintained a very high success rate in sales, member retention and customer service.

●Matrix Marketing – ATT PIC

●Alorica- Gateway project

●America online- saves membership

●Teleperformance - Windows XP technical support

●Focus companies – Qwest cell phones

●Convergys – American Express credit card member services

EDUCATION

River City Senior High School

Graduated

Skills

●Ability to Multi-Task

●Ability To Work Independently

●Communication Skills

●Computer Literacy

●Customer Service

●Data Entry

●Detail Oriented

●Excellent Work Ethic

●Guest Services

●Human Resources Experience

●Management Skills

●Managing Crews

●Office Administration

●Problem Solving Skills

●Reliable

Contact this candidate