Kimberly Evans

Making A Change!

Fayetteville, NC 2830

910-***-****

To obtain a position that offers both personal and professional growth within a supportive, purpose

driven environment.

Authorized to work in the US for any employer

Work Experience

Courier

City of Fayetteville

Aug 2023 to Oct 2023

Responsible for delivery and pickup of disable individuals from residents/businesses to designation, while providing customer service and safety.

Custodian

Cumberland County Schools - Hope Mills, NC

October 2020 to Aug 2023

Supervising over other individuals, responsible for open and closing school, sweeping, mopping, dusting

and stripping and waxing floors. Keeping restrooms clean and stocked. Ordering items needed for school

safety and cleanliness.

Customer Service Representativej

Knights Inn Motel - Fayetteville, NC

December 2019 to September 2020

Checking in & out guest, answering phones, collecting data and information, collecting monies and

processing payments, keeping lobby clean, providing customer service for guest.

Customer Care Representative

Village Family Dental - Fayetteville, NC

January 2018 to October 2019

I have over 8 years in Customer Care and enjoy it! I have received a certificate for Best Customer Care

Representative for the month on more than one occasion from a prior employer.

Administrative Assistant

Carolina Outreach LLC - Fayetteville, NC

October 2014 to January 2018

Greeting customers, checking in and out customers, scheduling appts, collecting data and copays,

answering phones, closing and opening office.

Courier Driver

Airborne Express / DHL - Fayetteville, NC

April 2011 to October 2014

Pickup and delivering packages on assigned route by designated times. Providing customer service

support when needed.

Courier Driver

Federal Express - Fayetteville, NC

May 2008 to April 2011

Delivered and picked up packages by a designated time, always provided customer service throughout

the day.

Education

High school diploma

Skills

• Customer Care Representative

• Assist customers with any needs and concerns.

• Answer and direct phone calls, organize and schedule appointments for the customers.

• Collect co-pay and payments on accounts.

• Setup new accounts for new customers with gather information that is provided to me.

Administrative Assistant

• Verified data integrity and accuracy.

• Copied, logged and scanned supporting documentation.

• Entered details such as payments, account information and call logs into the computer system.

• Analyzed departmental documents for appropriate distribution and filing.

• Signed in and out patients. Courier

• Distribute mail and packages to residental and businesses at designated times.

• Providing customer service.

• Handling and providing safe and adequate driving skills. Sales

• Being Competitiveness, Confident, Enthusiasm and Empathy.

• Punctual

• Dental Receptionist

• Dentrix

• Front Desk

• Insurance Verification

• Medical Office Experience

• Medical Receptionist

• Medical Coding

• Medical Scheduling

• HIPAA

• Problem-solving

• Flexibility

• Team Work

• Reliability

• Dental office experience

• Custodial experience

• Microsoft Office

Certifications and Licenses

Driver's License

Assessments

Security Guard Skills — Proficient

April 2020

Assessing risks, enforcing security standards, and handling complaints.

Full results: Proficient

Workplace Safety — Completed

April 2020

Using safe practices at work

Full results: Completed

Work Style: Conscientiousness — Highly Proficient

April 2020

Tendency to be well-organized, rule-abiding, and hard-working

Full results: Highly Proficient

Customer Service Fit — Familiar

April 2020

Measures the traits that are important for high-quality customer service.

Full results: Familiar

Customer Service — Proficient

March 2020

Measures a candidate's skill in evaluating approaches to customer service & satisfaction.

Full results: Proficient

Delivery Driver — Familiar

April 2020

Interpreting instructions, reading maps, and solving problems.

Full results: Familiar

Data entry: Accuracy — Proficient

June 2020

Entering data quickly and accurately

Full results: Proficient

Verbal communication — Proficient

June 2020

Speaking clearly, correctly, and concisely

Full results: Proficient

Medical receptionist skills — Highly Proficient

June 2020

Managing physician schedules and maintaining accurate patient records

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued

development in any professional field.

Contact this candidate