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Project Management Customer Success

Location:
Stafford Courthouse, VA
Posted:
November 22, 2023

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Resume:

CLARENCE MORGAN JR.

Fort Belvoir, VA • 571-***-**** • ad1c9h@r.postjobfree.com • LinkedIn

PROFILE

Driving exponential business value and growth through dynamic project and team leadership. Influential IT & Project Leader offering extensive experience directing innovative project and customer success strategies that grow business, delight customers, and unlock new organizational growth. Maintains a keen pulse on the project lifecycle as it progresses, identifying and mitigating emerging risks to sustain operational continuity. Adept at analyzing strategies, capitalizing on industry trends, and building competitive advantage to meet both company and customer requirements. Builds the bench of viable future leaders by cultivating collaborative cultures that value individual skills, inspire confidence, and empower employees to deliver results. Valued for translating complex technical concepts into credible terms for technical, business, and education stakeholders to drive consensus-driven solutions. Adaptive thought leader with strong product instincts, a robust knowledge of the project pipeline, and a capacity to manage and refine projects in motion. Currently possesses active TS / SCI Clearance. Project Management • IT Optimization • Safety & Security Management • Continuous Improvement Training & Development • Records Management • Cross-Functional Leadership • Quality Control Solution Architecture • Data Research & Analysis • Resource Mobilization • Business Intelligence Strategic Planning & Execution • Change Management • Risk Mitigation • Strategic Partnerships PROFESSIONAL EXPERIENCE

LEIDOS • Reston, VA • 2023 to Present

Portfolio Manager

Support the Department of Homeland Security in managing entire project lifecycles to fortify Security Enterprise Network Systems, Services, and Support (SEN3). Support the customer experience for a range of technical functions including computer workstations, printers, scanners, LAN / WAN systems, internet, intranet, and data communications.

• Provide dual support in managing project for Homeland Security Data Network (HDSN) and Classified Local Area Network (C-LAN).

• Own all planning, organization, and resource acquisition to advance program goals and objectives.

• Strengthen project performance by grasping the scope of potential risks and organizational priorities to monitor and promptly respond to emerging issues.

• Maintain project cadence by managing performance and results within scope, time, and budget constraints.

• Produce targeted recommendations in network / data communications software and hardware in support of customer vision.

• Build constructive relationships with various task leaders, subcontractors, and support personnel to streamline project activities to meet evolving agency and system changes. PHASE II • Quantico, VA • 2020 to 2023

Senior Project Manager

Led dedicated team of 3 mid-project managers to oversee cascading projects lifecycles from start to finish. Oversaw milestone tracking, risk mitigation, and status reports. Consistently delivered results within set budget, scope, and deadlines. Partnered with key stakeholder to gather project requirements. Prioritized compliance with all industry / government regulations and project priorities.

• Deftly managed 12 concurrent projects with budgets ranging from $150K to $30M+ conus and oconus, delivering all projects within time and budget constraints.

• Pivoted project activities to align with project output goals based on robust risk management analysis.

• Directed all aspects of project lifecycles including strategic planning, resource allocation, budget development, and stakeholder communications.

• Increased response time to 300 emergent tasks monthly by implementing standard operating procedures for internal routing processes.

• Managed 132 managerial and frontline staff including all performance evaluation and professional development. C L A R E N C E M O R G A N J R . 5 7 1 . 5 8 9 . 5 1 3 6

• Reinforced staff morale by encouraging training and development efforts and designing merit list for promotions, awards, and assignments.

• Analyzed and synthesized project updates into cohesive terms to inform teams and stakeholders of all status updates, emerging issues, and recommended solutions.

• Provided integral support to senior project managers, senior program manager, and government project management leads as resourceful ally and project management expert.

• Hosted quarterly seminars in equal opportunity ethics and occupational safety for diverse employee audiences resulting in multi-agency adoption.

COMMAND SERVICES & SUPPORT • Haymarket, VA • 2017 to 2020 Project Analyst

Orchestrated all project planning and development to meet logical framework approaches. Stayed abreast of stakeholder expectations and best practices in project management to streamline workflows and strengthen performance. Organized projects by managing timeframes and documenting / reporting details and updates.

• Propelled short and long-term objectives by assessing and recalibrating project direction to meet client goals. U.S. ARMY • Fort Myers, VA • 1990 to 2017

Senior Project Manager – RHHC Regiment 3rd U.S. Infantry (2015 to 2017) Directed company in all tactical, contingency, and ceremonial tasks for Arlington National Cemetery. Promoted before entire peer group despite being the most junior member due to proactive and interpersonal leadership. Oversaw multiple programs in equal opportunity, family readiness, and sexual harassment / prevention.

• Improved unit maintenance readiness rate from 78% to 96% and reduced parts shortages by 30%.

• Maintained accountability and serviceability for $10M in equipment without incurring damages or losses.

• Led company to received 95% on rigorous inspection by implementing new data tracking system.

• Successfully planned and executed 15 highly visible ceremonies and 1.1K+ memorial affairs missions.

• Established Quality management Program Committee that introduced SOPs and maintained 100% compliance with Command Inspection Program.

• Improved 130+ personnel capabilities and confidence through one-on-one coaching and group training.

• Led resilience training for 220 personnel, introducing 12 skills to increase fortitude against daily challenges. Senior Project Manager – Bravo Company 3rd U.S. Infantry Regiment (2014 to 2015) Owned essential operational activities in human resources, supply chain management, food services, finance, and ordnance support. Managed a host of programs, ceremonies, and personnel training for seamless mission delivery in fast-paced environments. Maintained 100% accountability for $2.5M in equipment.

• Refined existing HR systems to improve company score from 95% to 100% in Command Inspection. Senior Operations Manager – 4th Battalion 3rd Infantry Regiment (2012 to 2014) Directed a breadth of training exercises, high-attendance ceremonies, operations management, and HR activities in progressive leadership role. Executed 700 ceremonies of national and international import for the White House, the Pentagon, Arlington National Cemetery, and the National Capital region.

• Conducted 50 weapons ranges / training events resulting in greater agility, readiness, and mental fortitude for 600+ personnel.

• Managed security logistics and start line operations for 20K+ runners at the 2011 Army Ten Miler event with 100% safety and success rate.

EDUCATION

UNIVERSITY OF MARYLAND GLOBAL CAMPUS • BS in HR Management & Business Administration EXCELSIOR COLLEGE • Associate of Applied Science in Administrative Management CREDENTIALS

PROJECT MANAGEMENT INSTITUTE • Project Management Professional (2022) SCRUM ALLIANCE • Certified Scrum Master (2022)

COMPTIA • CompTIA Security+ (2022)



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