Shernora Amanor

Beltsville, MD *****

Email: ad1c9c@r.postjobfree.com

Phone: +1-202-***-****

SUMMARY OF EXPERTISE

With more than 20 years experience in the Government and Private sector in an administrative role with a specialty focus on customer service. I supply excellent communications skills, high standards in customer, client and team services as administrative support while supporting industry policies and procedures. I am articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Authorized to work in the US for any employer.

Employment History

Office Manager

Hawkins Electric Services

April 2021 to Present

Summary of Job Responsibilities:

Oversee day-to-day operations of the office to ensure efficiency and productivity.

Manage and supervise administrative staff, supplying guidance and support as needed.

Handle office finances, including budgeting, expense tracking, and payroll processing.

Maintain and organize office records, including contracts, permits, and customer information.

Manage customer relations by addressing inquiries, resolving concerns, and ensuring high-quality service.

Coordinate with field personnel and technicians to schedule appointments and ensure efficient job assignments.

Implement and perfect office procedures and workflows to enhance productivity.

Procure office supplies and equipment, ensuring a well-equipped and organized workspace.

Monitor and update office software systems and databases to streamline operations.

Collaborate with other departments and vendors to support the company's overall goals and objectives.

Ensure compliance with industry regulations and company policies related to safety and quality standards.

Handle miscellaneous administrative tasks, including correspondence, reporting, and meeting coordination.

Implement and support data security and confidentiality protocols to protect sensitive information.

Security Concierge

Allied Universal

2016-2021

Summary of Job Responsibilities:

Supply a welcoming and professional first point of contact for employees, visitors, and guests at the designated location.

Greet and aid individuals with courtesy and adherence to company and client standards.

Offer comprehensive information about the facility, its surroundings, and any relevant protocols to all staff, visitors, and guests.

Aid in organizing and pre-registering arrivals of visitors and guests according to established security procedures.

Perform visitor check-in by verifying the purpose of their visit and issuing appropriate visitor badges through the Visitor Pass system.

Generate and print temporary employee IDs as needed using relevant access control systems.

Safeguard the confidentiality of sensitive information and proprietary data.

Enforce safety procedures and security measures following company and client policies.

Execute any other tasks or assignments as directed by the client, ensuring a safe and secure environment for all individuals on the premises.

Paralegal Specialist/ Legal Assistant

Patent Trademark

2012-2016

Summary of Job Responsibilities:

Draft and prepare legal documents, such as petitions and applications, ensuring compliance with relevant regulations and requirements.

Review submitted petitions to verify their adherence to established policies and procedures and assess applicable fees for processing.

Conduct thorough legal research, including analyzing statutes, regulations, and relevant legal precedents.

Collaborate with attorneys, clients, and other staff to address complex legal issues and supply solutions.

Prepare decision documents, including written responses to inquiries and reports, ensuring they meet all policy and procedural standards.

Participate in the development of performance data to support decision-making in work unit activities.

Monitor and report on various aspects of caseload management, including timeliness, quality, and productivity.

Aid in maintaining accurate and up-to-date records of proceedings, case details, and relevant documentation.

Provide technical assistance to examiners and staff, ensuring efficient case processing.

Handle customer inquiries and resolve issues, directing them to the appropriate office or personnel when necessary.

Stay informed about changes in operating policies and procedures.

Manage administrative details and projects to support legal operations and enhance efficiency.

Coordinate workflow and maintain schedules to ensure tasks are completed on time.

Maintain and update procedural manuals to ensure consistent performance of tasks and procedures.

Organize incoming requests, set preliminary work into motion, and track deadlines.

Research and draft abstract reports, as well as handle inquiries from clients or other parties.

Arrange travel arrangements through internal or external agents, including itineraries, trip files, and supplies.

Handle financial records, including accounts payable and receivable, and verify invoices and requisitions.

Ensure financial transactions comply with organizational policies and procedures.

Process invoices for payment and manage overdue accounts, initiating collection efforts as necessary.

Reconcile accounts, including bank statements, and handle issues related to billing.

Assist with general office tasks such as filing, sorting mail, answering phones, and other administrative duties.

Additional Employment Experience furnished upon request.

ADVANCED SKILLS/TRAINING

•Microsoft Windows 11 • Microsoft Office Professional Programs• Microsoft Access• Adobe Acrobat DC

•Wordperfect Office 9 • Microsoft 365• Internet Explorer• Google Chrome• Microsoft Lync• PALM Resource Center• File Inspection Utility(FIU) •Application Processing and Accelerated Examination Programs, EDAN and PE2E, OACS •Intellectual Property Management Information System(IPMIS)• Intellectual Property Document Assembly System(IPDAS)• General Matters Systems-CPI• C-Cure System• Schedule Management• Account management• Customer Relations• Administrative support• Sales expertise• Complaint resolution• Staff Management• Operations management• Office management• Excellent multi-tasking ability• Customer service• Sales• Windows• Account management• Accounts receivable• Cash handling

• Bookkeeping• Leadership• Payroll• QuickBooks• Office management• Purchasing• Schedule management • Mobile applications• Operations management•

References furnished upon request

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