Rosemary Bayus Customer Service & Administrative Assistant

ad1c98@r.postjobfree.com • 478-***-**** Avon, OH 44011

Dedicated, passionate, professional offering extensive experience in sales, customer service, and office administration for quality organizations across an array of sectors. Skilled at: defining objectives, delegating tasks, and managing the life cycle of projects. Proficient at: establishing customer relations, determining needs, and presenting solutions to meet those requirements. Excel at: organization, prioritization, and communication with clients and senior stakeholders. A leader, consistently rewarded with greater levels of responsibility due to a proven track record of performance. Areas of Expertise include:

Scheduling & Calendar Procurement & Purchasing Revenue & Profit Growth

Travel Arrangements Relationship Building Project Management

Business Development

Consultative Sales

Lead Generation & Prospecting

Product & Service Knowledge

Inventory Management

MS Office Suite

Box Pro & MAS90

Staff Training & Mentorship

Price Quotes & Proposals

Database Management

Meeting & Conference Planning

Invoices & Billing

Oracle & AS400

CRM Software

Account Management

Competitive Intelligence

Sales Goals & Promotions

Customer Experience

Conflict Resolution

SAP & Salesforce

Business Technology

Professional Experience

CARE GIVER – Self Employed Avon, OH 2020 – Current I work closely with 2 clients requiring caregiver experience. I assist the clients with grooming, light housekeeping, grocery shopping for them as well as taking the client to doctor appointments, salon appointments, etc. I prepare all meals for both clients. Walk closely with the clients to prevent falls. Interact on a daily basis while updating their daughter on a daily basis. Clients moving into Assisted Living.

SUPERIOR PRODUCTS • Cleveland, OH • 2016 – 2019

INSIDE SALES – CUSTOMER SERVICE REPRESENTATIVE

Deliver exemplary service processing a high volume of incoming orders accurately and efficiently. Engage with customers, answer questions, complete purchases, and provide status updates regarding shipment. Collaborate with the production team on the availability of stock on a daily basis.

Key Accomplishments:

• Communicate with customers regarding: pricing, packaging, minimum order requirements, lead-time, distributor items, returns, and credits.

• Execute customer requests for price quotes, technical service samples, and associated literature.

• Complete new account set-ups and payment information alongside the Accounts Receivable Department.

• Update customer preferences and information such as: address, preferred carriers, coding, Certificates of Analysis, and special handling requests.

• Handle billing adjustments and returns accurately and efficiently.

• Serve as the international liaison overseeing overseas accounts. Additionally, issue pertinent NAFTA paperwork required for shipments internationally.

• Process requests for catalogs, literature and product spec sheets by shipping via UPS or USPS.

** Retired on Dec 31st 2020

WESTERN ENTERPRISES • Westlake, OH • 2015 - 2016

INSIDE SALES & CUSTOMER SERVICE

Connected with current customers, educated them on new products, and assessed their need to place repeat orders. Highlighted the value and quality associated with the products and extended special offers in an effort to convert sales. Utilized cold calling, lead generation, and prospecting to communicate with the client base. Rosemary Bayus

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Key Accomplishments:

• Executed extensive research to uncover potential clients via business websites.

• Shared quality leads and pertinent associated information with Accounts Sales Managers.

• Completed customer service requests entering orders, answering questions, and directing communication. Periodically covered the front desk during the monthly rotation.

• Designated as the main point of contact answering phones and answering client questions.

• Analyzed sales trends to uncover opportunity in the marketplace.

• Utilized the CRM system to schedule follow-up calls with prospective buyers.

• Generated $30K in sales via a HVAC promotion by educating customers about various specials. RINI REALTY • Westlake, OH • 2014 - 2015

GENERAL OFFICE & DATA ENTRY (TEMPORARY)

Provided exceptional service in general office duties, clerical work, and data entry. Processed a large of volume of work on a daily basis at the direction of senior stakeholders. Built a reputation as a versatile team member with the ability to lend support to colleagues as needed.

Key Accomplishments:

• Scanned and updated files into customer database. TEMPORARY ASSIGNMENTS • 2014 - 2015

OFFICE ADMINISTRATION & CUSTOMER SERVICE

Offered a high caliber of service to various businesses for short periods of time. Some employers included: Cuyahoga Community College – Westlake, and AT&F Steel Fab. Collaborated with senior stakeholders defining objectives and executing tasks as directed.

Key Accomplishments:

• Drafted corporate communication, updated databases, and performed document management.

• Greeted patrons, answered questions, and directed communication.

• Completed general office administration and clerical duties. KAYCAN LTD • Elyria, OH • 2013 - 2014

CUSTOMER SERVICE & SALES LIAISON

Handled customer inquiries in persona, over the phone, and via email. Answered customer questions, provided information about products, and directed communication to the appropriate party. Liaise with the customer service team to ensure that patrons were receiving exemplary customer care and support. Key Accomplishments:

• Processed customer orders accurately and efficiently.

• Trained fellow team members how to properly engage with customers by using interpersonal skills.

• Maintained an expansive knowledge of products and services.

• Reviewed accounts ensuring they were current. Additionally, contributed to Accounts Payable and Collections, when necessary.

• Assessed Accounts Receivable and ensured it remained current for the Elyria branch.

• Generated daily and monthly reports used by senior stakeholders for forecasting and projections.

• Executed payroll verifying numbers before submission. Additional Professional History

ELSON’S INTERNATIONAL • CUSTOMER SERVICE MANAGER • Cleveland, OH • 2010 - 2012 JIT PKG • SALES SERVICE LIAISON • Atlanta, GA • 2008 - 2009 Rosemary Bayus

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ENTERPRISE GROUP • ACCOUNT MANAGER • 2001 - 2008

WILLAMETTE / WEYERHAEUSER • CUSTOMER SERVICE REP. & ADMINISTRATIVE ASST. • 2 Years of Service Education, Assessments, & Volunteer Work

Coursework Completed in Business Administration

CUYAHOGA COMMUNITY COLLEGE Cleveland, OH NO DEGREE Indeed Assessments: Influence & Negotiation – Proficient (2019) Volunteer – Meals on Wheels & St. Jude’s Children’s Research Hospital

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