Sr. Business Analyst Product Manager Certified Scrum Master Technical Writer Inspiring Team Builder

Servant Leader Process Expert

Executive Profile

Highly effective, detail-oriented, business analyst, product owner and certified scrum master. Strong leadership and team building propensity. Experienced Agile professional with an extensive background, specializing in new business initiatives, analysis, program management, and large and small application migrations. Demonstrates strong written and verbal communication skills, with proven leadership abilities. Capable of building rapport within diverse project teams and maintaining successful business relationships with cross-functional, global teams and business partners. Qualified by more than 15 years of experience in working with diverse teams, to achieve excellent outcomes.

Education and Certifications

Bachelor of Business Management and Information Technology

Marian University

Associate of Marketing Management

Marian University

Certified ScrumMaster®

Project Brilliant

Technology / Applications MS Office 356; ie. Word, Excel, and PowerPoint Salesforce Advanced knowledge of project management tools including JIRA, Confluence, MS Project, DevOps Visio Azure user UX/UI changes Rapid mastery of organizational software systems and emerging technologies Knowledgeable about GDPR / CCPA requirements System integrations, migrations, and application interface experience.

TEKsystems Inc.

Sr. Business Analyst Consultant January 2021 – Present

Supports large projects to migrate cloud and database technology for industry leading healthcare and financial corporations. Drives business meetings with stakeholders and integration teams to elicit detailed requirements. Ensures compliance with state and federal regulations. Aligns appropriate resources to support the development and deployment of schedule releases. Develops user stories and project artifacts. Educates key stakeholders to ensure requirements are fully developed, reviewed, and understood by all parties. Serves as a business liaison and certified Scrum Master when needed.

Wyndham Destinations

Business Systems Analyst January 2017 – May 2020

Served as Business Analyst and Product Owner, supporting multiple Agile Scrum team initiatives, concurrently. Developed detailed requirements and conducted API system impact assessments. Created details user-stories. Successfully identified business functions/processes needing to be enhanced or streamlined, to increase efficiency and reduce costs. Experienced with Salesforce. Led Agile ceremonies and demonstrated new system functionality for executive management teams. Provided customer support and product implementation support during system release cycles. Managed project scope changes, risks and ensured project deadlines were met.

Theoris Services, Inc.

Business Systems Analyst May 2015 - January 2017

Worked closely with multiple business units and IT sponsors to create conceptual system mapping for key strategic initiatives. Developed detailed requirements to incorporate Salesforce products to manage membership types and to price a variety of product offerings. Identified business functions and processes that need to be enhanced or streamlined to increase efficiency and reduce costs. Led improvement proposal meetings with senior leadership teams. Ensured compliance with internal control processes and federal regulations concerning privacy. Provided support with product implementation during system release cycles. Managed project scope changes and risks.

Syntervision, Inc.

Enterprise Architect August 2014 - May 2015

Served as a frontline technical resource and project manager by coordinating with stakeholders and the global customer base; to provide monitoring solutions for Operating Systems, Networks, Databases and Business Processes. Provided analysis of business and user needs, documentation of requirements, and worked with IT teams to translate proper business and/or system requirements. Supported engineering teams using ITIL framework in developing SNMP based monitoring solutions. Collaborated with platform and application teams to develop Oasis monitoring standards and conducted audits to maintain compliance, while ensuring that business and IT strategies worked cohesively.

TCC Software Solutions

Business Development Analyst June 2013 - August 2014

Served as an external liaison for the Indiana Medicaid Management Information Systems (MMIS). Worked with Indiana state agencies, business unit subject matter experts, as well as technical staff to document business processes and requirements for the design, development and installation of the new business system initiatives. Supported developers and engineering teams using Agile/Scrum framework for technical projects and the maintenance of business solutions using information technology systems. Facilitated market discussion groups to evaluate and validate the effectiveness of system changes and re-designs. Analyzed user experience and to effectively define system functionality requirements.

Briljent

Content Lead January 2008 - June 2013

Led a team of technical writers and content development specialists in the creation of product documentation and support tools for a federal government contract. Maintained project documentation. Supported project management planning, workflow development and project forecasting. Recommended Siebel systems and other technical system enhancements. Coordinated deployment releases and led staff in implementation testing initiatives. Facilitated execution of quality test-cases to test systems changes and assess the success of completed work. Served as a subject matter expert on cross-functional team initiatives.

Seven Corners Inc.

Program Manager April 2005 - January 2008

Managed government contracts for the Department of Justice (DOJ) and the Federal Bureau of Prisons. Analyzed HIPAA privacy regulations and led teams in the creation of a compliant database for healthcare providers and suppliers. Skilled in medical provider and supplier contract negotiations, case management and the implementation of claims processing database initiatives. Served as liaison and service coordinator for prisons and healthcare providers. Developed Standard Operating Procedure (SOP) manuals and other artifacts for new business units. Supervised and trained new staff, as well as provided one on one feedback and development coaching.

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