Customer Service Technician
Resume:
Joseph Bamberger
Blakeslee, PA *****
ad1c8w@r.postjobfree.com
Work Experience
Lead Senior Technician
Pitney Bowes - Danbury, CT
June 1976 to April 2004
Senior operator of Mvs, Tandem, Unisys, IBM mainframe platforms. If a batch job on the systems went down, notified the user and assisted in resubmitting job. Made all Resoloution tickets for turnover.
Responsible for bringing all systems up on time and all batch jobs completed. Jobs in abend with dependencies changed priorities in cpu so all would finish on time. Called clients all over the world to notify of issues and resolutions. In this position many years in customer service.
Education
Two years of college in Information Systems
Westchester community college New York
September 1970 to August 1972
Skills
• Service Technician Experience
• Troubleshooting
• Retail Sales
• Computer Networking
• Telecommunication
• Blueprint Reading
• Electrical Experience
Certifications and Licenses
Tandem
Sap
Unisys
Additional Information
In my position with Pitney Bowes, for twenty eight years it was necessary to have good people skills which in turn determined if you were a good customer representative.
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