Customer Service Administrative Assistant
Resume:
LISA ALTMAN
Fair Bluff, NC *****
****.*********@*****.***
SUMMARY OF QUALIFICATIONS
Over 20 years of Administrative/Supportive responsibilities
Microsoft Office, Google Apps, Citrix System, QuickBooks Pro and Accountant.
Operating switchboard and 10-key
Extensive experience handling money including: large and small commercial deposits, payment reconciliation, cash and credit sales, wire transfers
Payroll duties, including maintaining employee timesheets and reporting employee hours to payroll office.
A/P and A/R duties
Excellent customer services skills and experience working with the public
Organization of office support systems, as well as budgeting and time management.
Experience
Commercial Driver/Specialist AutoZone 05/2015 - 7/2019; 03/2021 - Present
Perform superior customer service for both commercial and local customer accounts
Process commercial account orders
Maintain inventory controls
Delivery of commercial orders/Trusted with company vehicle
Daily account invoices and cash drawer reconciliation/reporting
Coordinate stock for Planograms, inventory counts, and recalls
Arranging specialty parts orders for commercial and private owner accounts
Administrative Assistant Carolina Used Tires 10/2013-01/2014
Initial client contact
Answered multi-line phone; assisted potential new clients and established clients with any questions or concerns.
Filled customer quotes and order requests using QuickBooks
Helped establish a large number of new clients which resulted in frequent ordering through strong customer service skills
Set up new clients and updated existing clients using QuickBooks
Created, maintained and updated client lists for established clients and potential clients using Google Docs and Excel for regular courtesy calls
Assisted walk-in clients by answering any questions, giving new tire estimates using N.T.D online service, and collected any money owed
Responsible for Opening & Closing duties of business, as well as general office upkeep/organization.
Paraprofessional Hekmat M. Barahmeh, CPA 06/2012-10/2012
Initial client contact
Answered multi-line phone; assisted clients; created appointments, files & spreadsheets in Google Docs.
Processed Payroll for assigned clients using Citrix Systems Software
Paid Monthly Payroll Taxes (FICA/ & NC W/H) for clients using I.R.S and D.O.R online services
Processed Monthly Bookkeeping for various assigned clients using Citrix Systems Software/Online Banking
Assisted with preparation of taxes processed for clients
Executed general office duties including: ordering of all office supplies, receiving/printing faxes, maintained a clean office environment, etc.
Education
Wake Technical Community College-Winter/Spring Semesters 1998-1999
Harnett Central High School/Wake Technical Community College High School Program-1996
*References available upon request*
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