A

Chibuike

Anosike

713-***-****

workcanosike@gmail.c

om

Missouri City, TX 77489

SUMMARY

My background is mostly rooted in customer service. Given that I had to get a decade of experience as a customer relations specialist. I am open to adding new skills and expertise to my portfolio. Whatever my profession is you can expect me to carry our my duties with discipline and professionalism.

SKILLS

Report Generation

Customer Service

Customer Service de-escalation

Communication Skills

Adaptability

Active listening skills

EXPERIENCE

Customer Service Representative

BPO American/ Nov 2020 to Current

Handled customers inquiries and complaints

Developed and maintained a knowledge base of the evolving products and services Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Provided information about the products and services Troubleshot and resolved product issues and concerns Documented and updated customer records based on interactions Front Desk Receptionist

Denton, TX

Best Western Hotel/ Apr 2016 to Nov 2019

Handled payment processing and provided customers with receipts and proper bills and change.

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Received incoming calls and coordinated with staff to fulfill customer requests. Customer Service Associate

Cynet Systems/ Apr 2015 to Jan 2016

Provided responsive and reliable customer service and technical support.

Provided liaison support between

customers.

Coordinated with other departments.

Performed returned materials process including initiation, receipt, expediting, and closing RMAs.

Use of Data Works system for sales orders, shipments, field service contacts, RMs, warranty, and report generation.

Received product orders and process shipments.

Provided international customer service at times, and in such events, work a flexible schedule.

Performed other related duties as assigned, including special projects. Built Quality into all aspects of their work by maintaining compliance with all quality requirements.

Gas Station Cashier

Denton, TX

Chevron/ Mar 2014 to Jan 2015

Processed cash and credit payments for gasoline, food and other merchandise. Cleaned store inside and out, straightened displays and maintained neat and inviting atmosphere for optimum customer satisfaction. Interacted with vendors regarding incoming products, unpacked cases, verified pricing and stocked merchandise.

Monitored self-service gasoline pumps, helping customers with operation. Scanned items and checked pricing on cash register for accuracy. Kept check-out areas clean, organized and well-stocked to maintain attractive store. EDUCATION AND TRAINING

Bachelor of Arts: Associateof Arts, Special Education Mild To Modera Alvin Community College May 2018

Alvin, TX

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