Oakley Bright

404-***-**** Cell

Email ad1c6x@r.postjobfree.com

Summary

Several years experience in Management and Information Technology within the hospitality industry. Expertise in design, development, execution and implementation of facilities and information systems. Project management strength in new facility openings and relocation.

Work History

2014 Mattress Firm (Atlanta, GA)

Manager in Training SEP 2014.

Assistant Manager MAR 2015

Maintained 100 percent to budget during entire tenure.

Top Gun Role Welcome Warrior.

2013 – 2014 Triangle Rent A Car (Charlotte, NC)

Store Manager

Reduced payroll cost by 12%

Theft recovery time reduced to five to three days.

2001- 2013 Avis Budget Group

Airport Manager II (Savannah, GA)

Directed and coordinated all the rental and fleet activities for Savannah and Hilton Head Airports. Coached and developed one hundred thirty five exempt and non-exempt associates.

Trained and developed three operations managers.

Attained and maintained number 2 in market share within first three months

Revenue Sales Performance Manager (Atlanta, Charleston, Knoxville, Savannah)

Trained and developed customer service and sales processes to exempt and non exempt employees. Facilitated performance management by training, coaching, and ensuring goal processes are in place.

Increased overall ancillary penetration 22% division wide. 10% average increase year to for 12 markets in the Southeast territory.

Quality Assurance Auditor (North America and Puerto Rico)

Provided national evaluations of Avis and Budget North American rental facilities.

Responsibilities included facilities inspections, customer service evaluations, vehicle inspections, tracking customer wait times, fleet inventory status, and other nationally defined systems and procedures.

Recipient of 2006 Conde Nast Award for Best Service in the Rental Car Industry.

Key Findings in audit process resulted in corporate launch of Voice of the Customer follow up survey practice.

Airport Manager (Orlando, Daytona Beach/W Palm Beach)

Two year project assignment designed to increase productivity and profitability within key tourist locations.

Directed and coordinated all the rental and fleet activities for both facilities.

Increased transactions/revenue to number one in regional market share within four months.

Negotiated and executed decertification of union labor for the rental sales agent work group. Results included increase in employee productivity and addition of agent 401K plan and other benefits.

Increased and maintained counter sales incentive program to number one within region.

1985-1999 The Hertz Corporation

City Revenue Manager (Chicago)

Responsible for all revenue generated from the sale of additional services at point of purchase.

Ranked #1 for increasing sales revenue through training and implementing service oriented selling with employees.

Increased facility revenue through software enhancements to reduced agent keystrokes, improve inventory control and increase vehicle availability.

Screened, hired, and developed all customer service representatives and Station Managers.

MIS Field Systems Support (Chicago and Atlanta)

Coordinated and maintained data installations of new and existing locations for four Hertz divisions, supporting over 55 facilities.

Converted and cabled regional offices for mainframe and WIN 95 sharing.

Relocated and installed data and voice applications throughout the U.S.

Provided technical support and troubleshooting in a variety of platforms, PC and network environments.

Software Administrator (Oklahoma City)

Designed and tested all software enhancements for Hertz #1 Club Gold, leading consumer loyalty program. Implemented communications plan for rollout of all system releases.

Analyzed and resolved mainframe system problems for counter sales and vehicle dispatching

departments.

Provided technical documentation, support and communications regarding all major software enhancements to the end user, ensuring successful live dates for operations.

Training and Communications (Oklahoma City)

Execution of two year national facilities conversion to ASAP computer system.

Created and disseminated timelines for conversions.

Trained all end users on new mainframe computer system.

Visited and resolved operational concerns at Hertz profit centers, including 24 hour troubleshooting support prior to live dates.

Operations Manager (W. Palm Beach and Myrtle Beach)

Directed and coordinated all rental and fleet activities for two key tourist airports. Compiled rental trends and provided forecasts. Hiring, Training, Scheduling of over 60 employees and managers, including development and execution of employee incentive programs.

2000 ATA

Technical Communications Manager (Chicago)

Installed and supported SABRE system and all peripheral devices including ticket printers, bag tag systems and curbside check in devices.

Managed and supervision of installation of voice upgrades and reconfigurations.

Installation of first industry self check in program.

1999 Host Marriott

MIS Manager (Chicago)

Micros system support for over 100 Chicago O’Hare airport retailers.

Installation of hardware and software systems for new retailers. Diagnostics and repairs for existing retailers.

Created help desk department within airport to streamline and facilitate resolution of POS issues. Implementation of database tracking system provided reference library and increased uptime to prevent sales transaction interruptions.

Education

Bachelors Degree, Magna Cum Laude North Park University, Chicago Illinois

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