PROFESSIONAL SUMMARY:

More than ** years of mortgage industry IT experience in development, project management, business analysis, system analysis and programming for large and mid-sized mortgage corporations.

Working as Business Analyst to capture requirements for configurations that need to be updated.

Working as Configuration Analyst to make the changes required to satisfy the business requirements.

Experience with BKFS MSP and Loan Originations systems (Loansphere) – worked with BKFS Loan origination systems since 2003 (from Client Server platform to Empower.Net platform).

Experience working with several Mortgage Loan Systems (TMO, Easy Lender, Empower-Black Knight (both the Client Server and .Net applications), Fiserv Unifi Loan Origination System).

Experience using Agile (Test Driven, Behavior Driven, Continuous Integration, and Pair Programming are the methodologies that I am familiar with) and SDLC development life cycles.

Experience working very closely with QA teams for both manual and automated testing, writing test scripts

Security Protocols used in updating physical documents or applications.

Working with Devops teams (development and Security) to provide quicker and better solutions.

Use setup tools to manage workflows, expressions, data defaults, data verifications and mappings of Mortgage Loan Origination Empower Loansphere Setups, Workflow Manager, Orchestration Engines.

Writing Business Requirements Documents for MSP Servicing software for handling latest CFPB rules regarding various options throughout the system, familiar with several setup processes in MSP

Using Agile Software Development principles for managing monthly updates for Mortgage Clients.

Leading complex solution requirements gathering sessions (conference room settings, WebEx sessions with documentation prepared in MS Visio.

Used SharePoint sites to track progress of requirements and for posting updated documentation.

Prepared both FDS (Functional Design Specifications) and BRD) Business Requirements Documents

Experience with onshore and offshore models

Research business issues and create a Functional Design Specification.

Experience as a Project Manager in leading many major projects; MERS documents merge into an origination system, leading teams to convert mortgage loan origination systems between vendors.

SKILLS:

Loan Origination Systems (25+ years)

Business Systems Analyst (15+ years)

Crystal Reports

JIRA (8+ years)

DevOps Teams (6+ years)

TECHNICAL SKILLS:

Programming Languages: JCL, Delphi, C#, SQL with DB2, COBOL, RPG, BASIC, Progress 4GL, Crystal XI reporting

Business Analyst Tools: EDI Transactions, SOX Compliant Standards, Data Modeling, SDLC (Software/Systems Development Life Cycle), Functional Design Specifications, Requirements Gathering, GAP Analysis, AGILE Development (Test Driven, Pair programming, and Behavior Driven are the methodologies that I am most familiar with), Waterfall Methodology, Interactive Approach Methodology, PC and Mainframe Software DOS, .NET, VISIO, PCTools, Microsoft Products (WORD, Excel, Access, Power Point, Project), Fiserv, Empower/Black Knight (Client Server and .NET versions), TMO, LPS Servicing Software (MSP), Unifi Mortgage Loan Originations System, Progress Database, Rembrandt Software, Baker Hill Software

Business Analysts Tools: JIRA (8+ years)

WORK EXPERIENCE:

Black Knight Financial Systems (via Consolidated Analytics) Sept 2021 – Sept 2023

Configuration Analyst/Business Analyst – Empower Loan Originations Systems (Contractor)

Assigned to Citi as primary analyst for configuration setups. Those setups include Document Package Designer (for Expere packages), Workflow Designer, Orchestration Designer, working with all Empower Setup configurations.

Worked with business users to create Functional Design Specification (FDS) for configuration changes required.

Daily standup meetings to discuss previous days activity and current days goals

JIRA planning for new Sprints and Sprint work in the current planning period

Working with Devops teams (development and Security) to provide quicker and better solutions.

Testing in Development environment prior to assigning to multiple platforms (UAT1, UAT2, UAT BreakFix, PROD) environments

Provide detailed documentation on the configurations performed.

Creating XMLs with changes to be applied between environments

Daily standup meeting to discuss progress on each configuration assigned

Assist with Monthly PROD releases

Assigned as primary document analyst for Citi, which included a complete and full understanding of the eDDV tool provided by Wolters Kluwer.

Assisted with defect resolution for issue that occurred during testing of release items

Navy Federal Credit Union June 2021 – Sep 2021

Configuration Analyst/Business Analyst – Empower Loan Originations Systems (Contractor)

Configurations being utilized are Document Package Designer (for Expere packages), Workflow Designer, OE Designer, working with all Empower Setup configurations.

Worked with business users to create Functional Design Specification (FDS) for configuration changes required.

Daily standup meetings to discuss previous days activity and current days goals

JIRA planning for new Sprints and Sprint work in the current planning period

Working with Devops teams (development and Security) to provide quicker and better solutions.

Testing in Development environment prior to assigning to UAT for user testing

Provide detailed documentation on the configurations performed.

Creating XMLs with changes to be applied between environments

Daily standup meeting to discuss progress on each configuration assigned

Biweekly implementations – responsible for PROD manual configurations and PROD verifications

CU Direct Oct 2020 – June 2021

Business Systems Analyst (Contractor via CC Pace)

Writing Business Requirements documents for new system functionality for CU Direct. This included interviewing Business partners and leading report gathering sessions.

Black Knight Financial Systems (BKFS) Aug 2020 – Oct 2020

Reporting Analyst (Contractor)

Working on report design using Black Knight’s Mortgage Loan Origination Systems reporting tool (Movation).

Working with Devops teams (development and Security) to provide quicker and better solutions.

Lead change management session to discuss requirement changes to the base reporting for Clients (specifically Chase Bank).

Updating current client Mortgage Loan Origination Systems Movation reports and create new Mortgage Loan origination Systems Movation reports.

Key Bank – Cleveland, OH Feb 2019 to Jul 2020

Business Systems Analyst (Contractor)

Working on MSP (Mortgage Servicing Platform) from Black Knight Financial Services conversion of the KeyBank Home Equity Loans platform.

Daily standup meetings to discuss previous days activity and current days goals

JIRA planning for new Sprints and Sprint work in the current planning period

Working with Devops teams (development and Security) to provide quicker and better solutions.

Primary responsibility is the conversion of all documents to use the MSP OLLW (Online Letter Writer) tool.

Mapping elements and creating new Letter Templates in OLLW.

Fremont Bank Aug 2017 – Oct 2018

Business Systems Analyst / Crystal Report Developer (Contractor)

Worked on LoanSphere (Mortgage Loan Originations System) from Black Knight Financial Systems) writing test scripts for various system enhancements for moving the client to the .Net version of the LOS.

Created use cases (by entering new loans from beginning to end) to test various aspects of the system enhancements.

Daily standup meetings to discuss previous days activity and current days goals

JIRA planning for new Sprints and Sprint work in the current planning period

Converted current Crystal reports using LOS Platform (Client Server) to using new ODBC drivers and formats from .NET system. All requirement changes were done based on Change Control/Change Management/Requirements Gathering sessions. Wireframes were created to document the changes and presented to the business for approval.

Union Bank – San Diego, CA Feb 2017 to Aug 2017

Configurations Analyst/Business Systems Analyst (Contractor)

Union Bank is a mortgage lending institution. Each area was processed in the mortgage originations software.

Primary responsibility is configuration analysis and design (in an Agile Development process) of the new HMDA 2018 regulations being executed in Black Knight Financial Systems (BKFS) mortgage originations system (Loansphere Empower).

Facilitated WebEx sessions to capture the business requirements. Captured the business requirements in the BRD for business approval. Also prepared FDS for the configurations. Worked with business users to verify that the proper configurations are in line with Union Bank’s policies.

Security protocols were followed to check in and check out specific document or application changes. Each change was versioned.

Daily standup meetings to discuss previous days activity and current days goals

JIRA planning for new Sprints and Sprint work in the current planning period

Coordinate user acceptance testing by compiling and distributing test scripts. Analyze test results and provide feedback to the development team.

Workflow design changes for the new Home Equity Line of Credit (HELOC) changes being implemented by Union Bank.

PNC Bank - Miamisburg, OH Oct 2016 to Feb 2017

Business Analyst (Contractor)

PNC Bank is a mortgage lending institution. Each of the below items was done in the Mortgage Loan Servicing area of PNC Bank.

Primary responsibility was to work with revised CFPB HMDA regulations for servicing. This included several of the revised CFPB rules being implemented in October of 2017. The areas of focus were Force Placed Insurance, ARM Disclosures, Request for Information, and several other areas. WebEx meetings were used to capture information from the business.

Facilitate requirement sessions and document the requirements.

Experience with test matrix and test cases.

Citizens Bank - Cleveland, OH Aug 2015 to Dec 2016

Business Systems Analyst - Crystal Report Developer and BKFS Setups Specialist (Contractor)

Navy Federal Credit Union Mar 2013 – Dec 2014

Systems Analyst/Unifi Delphi Developer/Document Designer (Unifi and Empower) (Contractor)

TD Bank Jun 2014 – Jul 2015

Business Systems Analyst (Unifi Loan Originations System) (Contractor)

Fifth Third Bank - Cincinnati, OH Jun 2010 to Oct 2013

Business Systems Analyst (Contractor)

1st Place Bank - Cleveland, OH Jul 2008 to Jan 2009

Business Analyst

RBC Mortgage - Rocky Mount, NC Apr 2007 to Apr 2008

Business Systems Analyst

National City Mortgage - Miamisburg, OH Aug 1998 to Apr 2007

Software Developer, Systems Analyst, Project Manager, Business Systems Analyst

EDUCATION:

Associates in Management Information Systems

John Patterson Technical College - Montgomery, AL

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