ANJALI S

India Mobile: +91-964**-***** Email: ad1c60@r.postjobfree.com

PROFILE SUMMARY

Versatile professional with over eight years of experience playing various roles, lastly served as Lead Operation Processor. Excellence in collaborating and consulting with mid-level managers or cross-functional business partners. Proficient in Learning and Development ensuring NOW case is tagged to right HR service, GxP Impact Flag, GxP Criticality and Impact & Urgency Flags are appropriately marked. Articulate communicator with outstanding analytical abilities, problem-solving, decision-making and interpersonal skills.

NOTEWORTHY ACCOMPLISHMENTS

Meticulously contributed towards process enhancement and optimized Standard Operating Procedures of process

Significantly aided Engineers in developing tools for processes which helped save certain dollar value for Amazon via alterations

Tenaciously worked with Process editing team to devise latest procedures to manage peculiar situations which helped streamline processes and enhanced SLA and deliverables

Conferred with

o"Best Performer of Month" on multiple occasions, Amazon

o"Best Performer of Quarter", Amazon - 2017

Recognized on Global level (Ideathon) for submitting ideas which brought latest features and workarounds to current tools which helped lessen time spent in research and verification, Amazon

CORE COMPETENCIES

Exceptionally systematic and tenacious individual with propensity to use calm logic to persuade others, take up responsible position and contribute to organization's growth and gain individual practical expertise

Operational Excellence: Comptent in navigating processes and procedures to accomplish things while emphasizing continuous improvement whenever possible

Interpersonal Savvy: Consummate at engaging with diverse groups of people, managing conflict situations productively and nourishing formal and informal relationships

Continuous Learning/Dynamic Knowledge Development: Exceptional in exploring ways to develop, learn and enable knowledge and expertise to comply with existing and anticipate forthcoming challenges

Managing Change: Adroit at briskly adapting to match shifting demands of several situations and functioning efficaciously during uncertain times

Adept at precisely determining length of time required to accomplish activities

SOFT SKILLS

Quick Learner

Adaptable

Prolific Writer

Challenging

Learning Agility

Time management

Dedicated

Attention to Detail

Team Player

Diligent

Multitasking

Negotiator

Energetic

Active Listener

SKILLS

Data Gathering

Control Management

Risk Analysis

Data Analysis

Quality and Productivity Compliance

Recruiting

Quality Check

Issues Resolution

Learning Content Development

TECHNICAL SKILLS

Conversant with

oCornerstone release feature testing in Proton

oBusiness and Project Management Software, namely Microsoft Office Suite and Microsoft Access

WORK EXPERIENCE

Wells Fargo Lead Operation Processor Mar 2022 - Till Date

Took part in strategizing and executing diversity of programs, services and initiatives and tracked key indicators to assure productive performance and control management of delegated operations or business groups

Evaluated fundamental initiatives encompassing policy or process changes, process improvements and technology enhancements and carried out routine reviews to determine efficiencies and cost savings possibilities

Attained direction from leaders and exercise independent judgement while developing comprehension of policies and procedures, finer practices and initiatives

Associated and discussed with mid-level managers and cross-functional business partners

Rendered work direction to less experienced Strategy and Execution staff

Integral part of Human Resources Operations group and services displacement team

Assured task completion under stipulated timeframes

Core member in operational aspects of work, comprising data gathering, analysis, audit, quality check and processing and superintended various work including start-to-finish of displacement delivery tasks

Built team member rosters for displacement task

Involved in

oexecution of selection process

oassessing approved business case

Facilitated managers in notifying impacted team members and raters on selection

Compiled selection outcomes

Furnished

oPreliminary Selection Results Form for creation of packet materials for displaced team members

olearning module for freshly eligible team members

Interacted with HR Consulting Partner, HR Business Partner and Employee Relations

Novartis Learning and Talent Systems Services Specialist Dec 2019 - Mar 2022

Ascertained

otickets are closed within specified SLA

oOn-Hold cases are only genuine ones which are awaiting customer, IT response and IT reference number is updated at times

oSNOW case is tagged to appropriate HR service, GxP Impact Flag, GxP Criticality and Impact & Urgency Flags are appropriately marked

oproject requirements are comprehended and deliverables are administered within stipulated timeframes

ofeedback from managers per RCA done by CSAT focus group on ticket handling and resolution rendered is acted upon

oincidents are appropriately raised with first-level analysis done with suitable discussions with corresponding team leads wherever required and addressed within accepted timelines and SLAs

oprompt completion of mandatory training and adherence to compliance policy

Devised exemplary comprehension of forthcoming and deployed releases or latest system features

Contributed to release and latest features testing when required

Took part in post-release internal orientation sessions for team

Stayed apprised of information on major ongoing incidents and developed interpretation of recurring incidents and problem tickets

Directing and assisting in deviation triage and investigation

Strived on feedback rendered by lead on cases being audited and plug gaps

Involved in supporting knowledge and capability development within team

Liaised with cross-functional teams in international environment and multiple stakeholders

Amazon Development Center Senior Selling Partner Associate Jul 2016 - Sep 2019

Cooperated with Executive Customer Relations team to facilitate Priority Merchants of Amazon.com.

Coordinated with various departments, namely Customer Service, Merchant Investigations and Payments department as required to address seller issues

Aided Business Partners in establishing inventory and logistics to have their shipments sent to warehouses via partnered Shippers

Oversaw Business Partners by aiding and contributing right LOBs to address any queries

Evaluated issues associated with processes and policies to offer finer seller experience and applicable guidelines and recommendations

Managed

oescalations of dissatisfied and irate customers

oincoming email contacts and performed outbound calls regarding inventory, orders and listing relevant concerns

Obtained possibilities to be integral part of spocs and arranged few events

Organized refresher training as per errors determined

Offered prompt process updates and shared them with team periodically

Assessed and approved brand applications to enroll high-profile brands on Amazon and prioritized support encompassing trademark issues to approval brand owners in all their websites and concerns

EMPLOYMENT HISTORY (previous)

Organization

Designation

Duration

Goan Institute of Communicative English

HR Centralist

Apr 2013 - May 2014

PROJECTS

Initiated Summer Internship Program on "EMPLOYEE GRIEVANCES" at Milma Dairy Ltd

EDUCATION

Post Graduation in Human Resources and Finance from Bharathiar University, India - 2016

Bachelor of Arts in Functional English from Calicut University, India - 2013

EXTRACURRICULAR

Took part in

oPersonality Development Camp "Awakening" at Karl Kubel Institute for Development Education, Anaikatti

oInternational Visits to Malaysia and Dubai as part of curriculum

Contact this candidate