Julia Barahona

**** ******* *****

443-***-****

ad1c4y@r.postjobfree.com

OBJECTIVE

To utilize my professional skills and abilities while increasing your company's efficiency, effectiveness and productivity.

Experience

May 2022-September 2022

Pearson Education INC

Baltimore, MD 21230

Placement Specialist

-Answered incoming calls and made outgoing calls to assist Parents and Students with the appropriate documents to enroll Students into grade levels K-12

-Provided Parents and Students with information about the Enrollment Process of enrolling Students into the virtual learning school.

EXPERIENCE

June 2021-December 2021

Pearson Education INC

Baltimore, MD 21230

Placement Specialist

-Answered incoming calls and made outgoing calls to assist Parents and Students with the appropriate documents to enroll Students into grade levels K-12

-Provided Parents and Students with information about the enrollment process of enrolling Students into the virtual learning school.

January 2021-May 2021 Lifebridge Health. Baltimore City, MD 21215

Emergency Operator

-Answered incoming and made outgoing calls to assist and navigate employees, patients and patients loved ones throughout the hospital

-Answered Emergency Code phones for medical teams to assist with any emergencies

-Assisted hospital personnel to communicate in or out of the hospital

June- 2019- January 2020. Maximus. Windsor Mill, Maryland

Call Center Agent

-Answered incoming calls in the appropriate time frame

-Assisted Veterans and their medical providers with information on behalf of the veterans

-Made medical appointments for Veterans and provided them the information upon request

May 2018- January 2019. Days Inn. Baltimore City, Maryland

Housekeeper/Laundry Attendant

-Keep guests room tidy

-Provided and assisted guests with items provided by the company on call

-Cleaned linen to provide for guests on call

September 2013-June 2018. Pratt Street Ale House. Baltimore City, Maryland

Hostess

-Greeted guests at the entrance of the building and directed them to the different floors of the building

-Sold merchandise and promoted different events to gain revenue for the company

-Assisted with gaining clients to do business with the company and booked events

September 2006-December 2012

2nd Assistant Manager. McDonald's Glen Burnie, Maryland

-Hire all that are interested in working for the company and qualify for specific positions

-Conducted orientations for potential candidates for hire and train them under the company's rules and regulations

-Scheduled all employees and managers according to their availability every month

December 2003-April 2004. H&R Block. Baltimore City, Maryland

Tax Preparers Assistant

-Input all clients tax forms into computer to prepare for their tax consultants

-Handled all calls for appointments, referrals and office supply invoices

-Filed all clients documents when necessary

EDUCATION

August 2003. Northwestern Senior High School Baltimore City, Maryland

Diploma

SKILLS AND ABILITIES

-Advanced. Manager 2nd Level Certified

-Planned meetings/events

-Audited

-Coached crew members

-Completed important documents for company

-Created a positive work environment

-Enforced rules and policy

-Delegating

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