Customer Service Retail Sales

Tanai Davis

**** *** ******* *********, ** ***** 614-***-**** **********@*****.***

Objective

Seek to work in an environment that will challenge me further; while allowing me to contribute to the continued growth and success of the organization. Obtain a position that will provide me the ability to apply my sales and work experience to a growing industry. Look forward to working with a company that promotes quality products and services; and provides me with the opportunity to meet and exceed assigned sales goals. Education

WRIGHT STATE UNIVERSITY 2009-2014

ASSOCIATE DEGREE IN BUSINESS ADMINISTRATION

● Business Management

● GPA 3.8

● Awarded for perfect attendance

WEST HIGH SCHOOL 2009

● Diploma

● GPA 3.2l

● Graduated with honors

● Awarded for perfect attendance

Skills & Abilities

· Retail Sales and Management Cash-Handling

· Accuracy

· Credit Card Transactions

· Customer Service Excellence

· Loss Prevention

· Merchandising & Stocking

· Product Knowledge

· Quality Focus

· Problem Solving

· Documentation Skills

· Listening Skills

· Phone Skills and knowledge

· Analyzing information

· Multi-Tasking

· Team Player

· Leadership

· Able to type at 45 WPM

Experience

FOOTLOCKER

Store Manager 08/15- Present

● Responsible for maintaining daily sales and statistics as well as daily deposits; Reorganize sales floor to meet company demands; I am able to manage customer complaints, refunds, or exchanges; training and recruiting; deliver great customer service; managing and delegating individuals to increase efficiency of operations to accomplish sales goals; exceptional selling skills as well as organization skills with proven ability to lead by example; TELEPERFORMANCE USA

Customer Service Associate 10/13-10/14

● I am able to use problem solving to assist customers with their accounts; I use multiple computer programs in order to assist a client with an order, as well as taking notes in the clients account. I am able to open client accounts by recording client information, Contribute to team effort by accomplishing related results as needed, Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

LIMITED BRANDS

Merchandise Processor● 10/12 – 09/13

● Responsible for processing various types of merchandise for the Distribution Center by utilizing standard operating procedures for designated brands. Pick, pack, or store merchandise according to procedures. Process rework and audit merchandise by counting, ticketing, packing, and sorting. Inspect merchandise items to ensure proper quality and brand specification. Track information to facilitate flow of merchandise through the distribution center. Utilize math skills to verify quantities, make adjustments, fill out worksheets and complete order paperwork correctly, Operate Warehouse Management System (WMS), radio frequency scanners, and other equipment needed to perform job duties, as well as identify product and match numbers. DOLLAR GENERAL

CUSTOMER SERVICE REP AND RETAIL MANAGEMENT ● 05/08 – 12/10

● Courteously greet customers and efficiently process transactions within busy, fast-paced retail environments. Operate cash register, scanners and computers to itemize and total customer purchases; collect payments and make change for cash transactions; and balance drawer at the end of each shift. Assist with store stocking, floor-sets and opening/closing procedures, quality assurance, hiring/firing, scheduling. Accomplishments:

● Repeatedly named "Employee of the Month" in recognition of excellent job performance and customer service.

● Commended by supervisors for flexibility in changing work hours when asked and filling in during scheduled off-days for absent employees.

● Honored with repeated awards for cash handling accuracy, with zero overages/shortages month-over-month.

● Displayed a positive, helpful attitude on a daily basis that was consistently praised by customers and employees alike.

● Handled all management duties with care.

● Implemented program development and training for employees Page 2

Page 3

Contact this candidate