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Customer Services Service

Location:
Mesquite, TX
Salary:
20
Posted:
November 22, 2023

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Resume:

Rosie Broadway

Balch Springs, Tx

214-***-****

ad1c10@r.postjobfree.com

Skills

Type 35-40 WPM, Customer Services, 10 Key, General Office, Microsoft Office, AS400, JIMS

Experience

Feb 2019-present

PROPATH Dallas, Tx Cytology Processor II

v Receive Specimens with Demographics daily delivered by FEDX and UPS

v Specimens are scanned and screened and separated. Which includes Blood, Urine, Swabs and Tissues

v Checking to make sure Specimens and Demographic matches v Verifying specimens has a least three identifiers such as DOB,SSN,Name

v Process specimens in Laboratory

v Run test in Laboratory daily, Use T5000, T2000 and Tomcat v Prepare slides for Microscopic exams

v Hired temp through Medix in Feb 2019

v Hired permanent with PROPATH August 2019

March 2016-Feb 2018

Next Health/ Vybrem Dallas, Tx Data Specimen Processor v Work in Lab daily receiving and organizing various types of Specimens such as; Urine and Oral Swabs

v Separated samples according to appropriate labs

v Verify samples for accuracy, making sure demographics matches indentifiers on each specimens

v Enter Data in computer system daily

v Making sure sure all samples bill correctly

Oct 2013-Feb 2016

LSO Long star Overnite, Dallas, Tx Mail Room Clerk v Accurately sort, code and weighed packages to ensure they are routed correctly

v Accurately enter package Data Information in a timer manner v Maintain exceptional productivity of every area in my department v Entered numbers and codes accurately to ensure proper delivery v Sort Mail pieces into appropriate receptacle for proper pickup v Use scanner for entry operation and ID Packages

v Prepare and process client manifest in LSO system v Applied postage label for correct location

Nov 2004-June 2013

Caremark Rx, Richardson, Tx Customer Service Rep II v Explain benefits and Eligibility information

v Handling billing and payment issues

v Answered incoming calls while providing a high level of customer services

v Responded to complex customers concerns

v Scheduled physician assignments

v Override Prior Authorizations for drug specific scripts v Assist retail pharmacist with claims processing

v Explanations of benefits (EOB

v Excelled and trained in Medicare Part D

Education

Lee Senior High -Graduated, Diploma May 1984

Aug 1984-May1985

Philander Smith College



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