DIPAK DAKSHY : ad1bwz@r.postjobfree.com +** -997-***-****

IT Operations ~ ERP & DMS Solutions ~ Project/IT Infrastructure Management ~ IT Purchase ~ Service Delivery ~ Ecommerce

Professional Snapshot

Focussed Technocrat, offering 18+years of rich experience in IT Operations, ERP Solutions, Project/IT Infrastructure Management, Ecommerce and IT Purchase & Service Delivery while working with reputed organizations in the Hospitality, Software and Retail industry. Track record of success in aligning technologies per changing business needs, configuring, installing and troubleshooting. IT Systemsand Network, leading IT operations and driving high-impact IT Projects that maximise technology utilisation, enhances operational efficiency and delivers significant costs & resource savings.

Highly-skilled in managing complete ERP Solutions, IT Operations, Budgets, IT Policy/SOPs, IT Purchase, IT Assets Management, Information Security, Active Directory, User Access Management, Backup, Disaster Recovery and Business Continuity Planning for smooth 24x7x365 business operations. Successfully designed, implemented and maintained current and next generation of network systems, scheduled upgrades, performed audits and managed troubleshooting of network problems.

Presently associated with Tipping Mr Pink Pvt Ltd, Gurgaon as IT Head; Overseeing all technology operations and evaluating them according to established goals. . Review and identify new areas of technology. Align the IT team and vendors to the organization's goals and to achieve targets and create a transparent vision and values.

Hands-on experience in setting-up & maintaining a secure, scalable & highly available multi-platform IT Infrastructure including Network (LAN/WAN/WLAN/VLAN)/Virtualization, Firewall, Routers & Switches, Servers, Cloud, Printers, Desktops, Laptops, VoIP, CCTV, AV Display and EPABX Systems for meeting current & future needsand IT Service Delivery

Result-Oriented & Customer-Centric Leader; proven talent in effectively communicating & managing expectations of clients, sr. management & other stakeholders by delivery of quality services as per Global IT Standards/SLAs.Lead & mentored the IT Team to achieve IT departmental objectives, through regular trainings & knowledge sharing.Knowledge of management principles and practices including budgeting, cost estimating, and fiscal management principles and procedures, Work with E-Supply Chain to improve in-stocks, to grow business. Establish product analytics and reporting and monitor performance and utilization.Initiated revenue-generating marketing campaigns by conducting online/offline sales.

Technical Skills

OS: Windows 7, Windows 10, Windows 2003/2008/2012 Server, Linux, SCO UNIX

Networking: TCP/IP: LAN (Token Ring, Ethernet and FDDI), VANS, Switching, Bridging, Routing Protocols. Frame Relay, ATM, PPP, ISDN, T1/T3/OC3/OC12, OSI Layer, IEEE Standards, VPN, IPSec, Internetworking Issues, Gateways, SNMP, Sliding Window Protocol, Internet Security (Firewall, Bastion Host), Structured Cabling, Internet Services (FTP, HTTP, TELNET, Electronic Mail), Socket Programming on UNIX

Mailing Software: Lotus Notes, Mdaemon

Server-Related Technologies: Active Directory, Apache, Samba, SQL Server 2005/2008/2012, Oracle 10/11

Tools: Toad, Crystal Report, CISA, Network Security GUI: X-Windows

Scripting: Shell (Bourne, Korn, C), JAVA, PERL, TCL/TK

Hospitality Packages: IDS Point of Sale, Polaris Retail Excel, Prism, Brainpower, Traversity Database: PL/SQL APIs, Reports Customization in Oracle Applications

Hardware: HP, IBM, Intel based systems, Router, Switches, IBM POS, NEC POS,Print Server, SCSI Devices

Communications:10 BASE-T, 10 BASE-2, 10 BASE-5, CAT5, CAT6, CAT7, UTP, RS 232C, RS 449, Token Ring Virtualization: VMware, Citrix

Academic Credentials

Diploma in Computer Networking & Internet Applications from IIT Kharagpur in 1998 (Distance Education)

Diploma in UNIX and C from Priyadarshni Institute, Delhi in 1996

B.Sc.- Statistics, Mathematics & Physics from Bhagalpur University in 1988

Areas of Expertise

Project / Program Management

IT Infrastructure Management

IT Service Delivery (SLAs & TAT)

IT Operations Management

Systems Installation & Configuration

Network / Server Administration

Active Directory / User Access

IT Purchase/ Vendor Management

Technical & Troubleshooting Support

Backups & Restorations

DR & Business Continuity Planning

Software Development & Testing

Process Improvement/ Automation

Cost & Resource Optimization

IT Security & Compliances/ IT Audits

Stakeholder/ Client/ Vendor Relations

Team Mentoring & Trainings

Employment Chronology

Since Dec’2021:Tipping Mr Pink Pvt Ltd, Gurgaon as IT HEAD

HIGHLIGHTS ACROSS ASSIGNMENTS

Leading deployment, monitoring, maintenance, upgrade and support of all IT systems for smooth functioning. Supervising, monitoring and collaborating with resort staff and management team on all systems-related Verifying inventory counts to remain within monthly tolerance levels and compiling financial data in compliance with budget. Directing Asset / Supplier Management, Service Activation – Deactivation Process & License Management. Reviewing sales and gross profit reports to determine options for increasing market growth.Participating in special projects for driving technology upgrades at large scale.

Preparing IT Budget, analyzing CAPEX and OPEX and driving efforts for cost & resource optimization

Manages business owners to identify process gaps, troubleshoot work-around, and prioritize changes to current solution through enhancements and system upgrades.

Overseeing all technology operations and evaluating them according to established goals. Devising and establishing IT policies and systems to support the implementation of strategies. Analyzing the business requirements of all departments to determine their technology needs.

Optimizing business IT processes, Monitoring IT efficiency, Assessing, monitoring and upgrading business systems and processes, Liaising with vendors and 3rd parties, IT security and governance, Managing and developing the business IT division, Stakeholder and shareholder management.

Having a good understanding of Engineering and Product Management. Supporting the vision and goals through functional leadership making impactful IT and product strategy in order to make technology differentiator. Review and identify new areas of technology. Align the IT team and vendors to the organization's goals and to achieve targets and create a transparent vision and values.

Making a competent IT team for the smooth functioning of the departments. Ensure the optimum staffing and skills levels for the IT function in line with service promises of the business, expansion plans, staff costs and productivity norms.

Drive functional capability through rigorous functional and behavioral training and certifications for the team. Having a strong analytical and problem-solving skills. Build an excellent stakeholder management for business profitability.

Managing vendor and supplier relationships for resolving problems, monitoring services and reviewing proposals in most expedient ways possible. Ensuring procurement of IT hardware, software, licenses & services within pre-set budget.

Feb’2012 – Nov’2021:Landmark Group, Bangalore as Assistant Manager -IT

HIGHLIGHTS ACROSS ASSIGNMENTS

Leading deployment, monitoring, maintenance, upgrade and support of all IT systems for smooth functioning. Supervising, monitoring and collaborating with resort staff and management team on all systems-related issues pertaining to PMS and POS operations. Verifying inventory counts to remain within monthly tolerance levels and compiling financial data in compliance with budget. Directing Asset / Supplier Management, Service Activation – Deactivation Process & License Management. Reviewing sales and gross profit reports to determine options for increasing market growth.Participating in special projects for driving technology upgrades at large scale.

Preparing IT Budget, analyzing CAPEX and OPEX and driving efforts for cost & resource optimization

Manages business owners to identify process gaps, troubleshoot work-around, and prioritize changes to current Oracle solution through enhancements and system upgrades.

Supports Oracle configuration, functionality, enhancements, functional design and issue resolution from business perspective, and works as a liaison with technical support

Manages the business functions for the Order-to-Cash modules including order management, Advance Pricing.

Serves as single point of contact for the commercial unit in supporting the day-to-day commercial concerns/questions as it relates to Oracle ERP solution, Oracle DMS solution and other systems used by commercial business.

Oversees the maintenance and upkeep of the test scripts supporting all regression testing of procurement and build processes. Coordinates the periodic regression testing of procurement and build processes in support of all enhancement releases and upgrades to the Oracle environment.

Manages the business functions for the Procure-to-Pay and Plan-to-Build modules within Oracle, including Base Price and GST.

Provide user support with regard to all aspects of our core systems, including report/saved search development, configuration, workflow and script development.

LeadingL1 and L2 members for providing support, ensuring the delivery of the IT initiatives and services against the SLA

Working with Software, Support, Hardware, Infrastructure, SQL, Linux Teams and helping them deliver as per expectations

Driving HRMS upgradation & integration with biometric devices in offices & stores, providing post-implementation support, auto collection of data at real time on central server helping HR Dept. in Business Intelligence for accurate payroll processing

Managing all software applications development, bug/fixes, modernization programs and scheduled enhancement activities.

Administering network, workstation operating systems, security systems, safety backups and servers related to the systems.

Managing vendor and supplier relationships for resolving problems, monitoring services and reviewing proposals in most expedient ways possible. Ensuring procurement of IT hardware, software, licenses & services within pre-set budget.

Facilitating Audits, implementing security guidelines and resolving software standardization issues.

Stellar role in implementation of:

oOracle based ERP system. POS application, Warehouse module been connected with Central ERP system, the software which was third party vendor& connected with ORACLE EBS system.

oReal Time Gaming SQL based software, where customer recharge a sum of amount on his/her card & to be play at different store across India with the balance remains on the card. This was implemented via MPLS line & in its absence; it complied with Lease line via VPN.

Setting-up new users’ accounts & profiles, troubleshooting and providing solutions to resolve user issues/ password issues.

Researching existing and emerging hardware/software technologies to determine capabilities and cost-benefits, and developing ongoing computer systems solutions that meet performance and budgetary requirements.

Facilitating smooth functioning of all IT Applications, Systems, Network, Servers/Routers and Cloud Computing activities. Provided robust Incident, Problem & Change Management Support as per ITIL guidelines and resolution of all Incidents/Tickets within defined SLAs & TAT ensuring minimum downtime.

Apr’2011 – Jan’2012: MIntergraph Systems Pvt.Ltd., Delhi as Asst. Manager IT - Service Delivery

Managed Client Relationship on behalf of the company, as per contracted service requirements and potential business impact of service failures. Maintained a broad understanding of underlying technology required to deliver service that may affect the client. Administered Asset Management, Supplier Management, and adherence to Service Activation – Deactivation Process & License Management.

Worked as a SPOC for Service Delivery for 3 clients, monitored and ensured delivery of IT initiatives and services as per SLAs.

Discussed Service Review with customers at Monthly / Weekly Review Meetings.

Conducted Trend Analysis with Quality Team & Technical Team on repetitive multiple outages.

Chaired Weekly / Fortnightly Meetings with Technical Teams for repetitive issues.

Helped various technical teams (software, support, hardware, Infrastructure, SQL, Linux to deliver as per expectations.

Consolidated all IT issues affecting business productivity, running severity issues as andwhen leadership participation is required for better co-ordination between different ITgroups.

Mapped team’s needs, facilitated open communication to address people and policies issues in line with organization policies

Assisted in Hiring & Interview for shortlisted candidates in coordination with HR & Offering Team

Mar’2003 – Mar’2011: Round the Clock Stores Pvt.Ltd., Delhi as Assistant Manager Networks

Worked as a SPOC for all IT related support issues for all Senior & Critical Business Users at Head Office as well as sites.Involved in various roles related to IT and Business Process in the company. Handled restaurants operation IDS software in all respects.Managed IT systems of all offices, functioning and sustaining it as an independent profit centre for the entire group across the various companies.

Lead a team of Support Engineers for smooth functioning of IT systems & technical supervision of all offices.

Developed and deployed all IT Policies, directed Management & Control of all IT assets of the Company.

Played a pivotal role in imparting technical support in Head Office regarding all computerhardware & networking needs.

Performed IT requirement assessment, feasibility study, and suggested solutions /new technology for company’s benefits.

Facilitated Audit of Security Standards; implemented security guidelines and software standardization issues.

Handled recruitment, task/resource allocation, job responsibilities set-up in IT Department for the entire group.

Headed the Disaster Recovery Team for IT system, supported Backup planning, implementation and management.

Administered Telephone and Broadband System, Archiving Solutions Implementation.

Maintained Websites for organisations with complete control panel as well as handled all Domain Hosting related issues.

Managed all Client/Vendor issues related to IT and coordinated with IT Vendors for minimizing the IT running cost.

Successfully led installation of DVR based CCTV over IP a across the country.

Conducted performance appraisals for the team, identified weaknesses and offered coaching and mentoring as required.

Nov’1999 – Feb’2003: Tetris Infotech Ltd., Delhi as System Administrator

Assisted in Installation and Configuration of Laptops, Desktops, Projector, Network Printers, Software, Win 98, Win 2k Server, Linux and SQL. Handled Security Management through WIN2K Group Policy, Patch Management. Facilitated Corporate Antivirus Installations, Up-gradation and Maintenance and provided 2nd level support for any issue that requires immediate action

Provided IT Technical Support, served as initial point of contact for Desktop, Network & ISDN related problem for users.

Leveraged Knowledge base to prevent future reoccurrence of problems and provided timely status reports.

Scheduled Server Backups, Restoration and Recovery as well as Configuration of the DHCP Server.

Monitored systems activity/security, file system / login/profiles administration.

Managed user accounts, disk space& new account creation. Provided overall security.

Performed KERNEL level work – Change Little Endian Format to Big Endian Format and vice versa.

Personal Details

Address:Ghaziabad, UP, 201 005, Languages: English, Hindi & Bengali

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