SUMMARY

SKILLS

EXPERIENCE

OA ORLANDISA ANDRADE

ad1bwj@r.postjobfree.com / C: 774-***-****

Brockton, MA 02302

Attentive individual offering over [Number] years working as Shift Leader for [Type] organization. Focused and skilled in employee oversight, mentoring and making process improvements. Manage team needs with proactive approach and conscientious attention on day-to-day needs. Well-organized in planning schedules and workflows to accomplish objectives. Hardworking, encouraging and reliable. Motivated [Industry] employee enthusiastic about helping team members meet and exceed company targets with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Team supervision

Client support

Staff development

Process improvement

Issue resolution

Travel Agent / GirrassolTours Travels&Turism - Cape Verde, Praia 11/2008 - 06/2010 Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.

Promoted product branding initiatives, ensuring travel brochures and promotional literature are displayed prominently.

Department Manager / Tour Operator TerraSab - Cape Verde, Praia 09/2011 - 12/2012 Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines. Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications. Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock. Coached, trained and mentored new team members and manager trainees. Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight. Supervisor and Coordenator of Turism / GirassolTours Travels&Turism - Cape Verde, Praia 12/2014 - 12/2014 Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.

Realigned workflows with changing business demands by evaluating processes and employee strengths. Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity. Coordinated with internal departments to maximize operational efficiency across production and administrative areas.

Housekeeper / Harbor View Hotel - Edgartown, MA 01/2015 - 05/2017 EDUCATION AND TRAINING

ACTIVITIES AND HONORS

Hand dusted and wiped clean office furniture, fixtures and window sills. Shift Manager / Burger King - Holbrook, MA 04/2018 - 11/2019 Helped employees operate productively and stay on task to meet business and customer needs. Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.

Shift Leader / NEA/Globo Santa - Avon, MA 11/2019 - 12/2019 Mentored team members on techniques necessary to complete job tasks. Superior Institute of Juridical Science - Praia 06/2012 Associate of Science: International Relations And Diplomacy Sales and Marketing Professional Association

National Customer Service Association