Mabel Yesenia Pazos

*-** **** ****** 646-***-****

Astoria, NY 11102 ad1bwg@r.postjobfree.com

SUMMARY

Bilingual individual with experience in providing exceptional customer service and resolving conflicts in an efficient and timely manner. Possessing experience in administrative duties with demonstrated ability to perform tasks and an organized manner while paying attention to details. Experienced leader who has effectively coordinated and delegated tasks. Strengthen community relations with families, local politicians throughout outreach and planning activities.

SKILLS

•Fluent in Spanish and English

•Ability to prioritize and meet timelines

•Attention to details

•Ability to work independently

•Proficient in Microsoft Word, Excel, Pages, Photoshop, Final Cut Pro

•CPR Certification and Mental Health First-Aid Training

•NYS Driver’s License

EXPERIENCE

Elmcor Youth Activities Inc./ Rising Scholars Sep 2023- Oct 2023

Family Worker

•Supported the Director organizing files, collecting information for DOE

•Oversaw daily program actives and attendance in order for daily basics

•Outreach parents for absentee of their child/missing docs for DOE database

•Monitored attendance and maintained database for DOE for accuracy records

•Developed various systems for UPK program for absentees, early pick up recording via google documents. Created structural Excel forms for accuracy records for the UPK program and DOE

•Translated documents

•Outreach Shelters, Schools about vacancies

NHS of Queens/ Non-Profit org Sep 2021- March 2023 Program Assistant

•Manage and oversight of all data programs

•Conduct and coordinate onsite visits for the counselors.

•Review documents, organize files and enter into the sever.

•Assist the program director in complying with the current Standard

•Managing records digital & hard copies.

• Provide effective interpreting service for consumers

• Be the liaison between the client and the counselor

Care Of/ Vitamins June 2020 - July 2021

Assistant Manager

Train the new hires

Assisting the manager with the daily goals complying with the standards

Provides effective interpreting service for Spanish speakers

LaGuardia Airport Jan 2020 – March 2020

Customer Service

Examined passenger documentation

Traced lost, delayed, or misdirected baggage for customers

Checked baggage and cargo and directed passengers to designated locations for loading

Be the liaison between the customers to determine their service

Catholic Charities Queens December 2018 – December 2020

Volunteer

Assisted in planning and coordinating the ESL program for over two hundred students

Served as the liaison between the families and program directors

Coordinates events, trips or workshops with students

Coordinates appointments with prospectives clients

Councilwoman Julissa Ferreras

Volunteer

Organizing events, outreach prospectives voters encourage them with the importance voting and being heard and demand their rights,

Vision Latina NY September 2012 – September 2015 Manager/Coordinator

•Coordinated with the Retail Sales Representatives team

•Coordinated events for radio, television, and the press

•Met personal/customer service team

•Expertly handled customer complaints/solutions

•Data entry

New York Teleprensa September 2001 - September 2012

Secretary

●Liaison between clients

●Manage agenda & events

●Collecting/entry data records

●Responsible for the office’s inventory and all staff’s travel arrangements

EDUCATION

MINISTRY OF EDUCATION Puerto Barrios, Guatemala

Bilingual Secretary Degree October 1990 - October 1993

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