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LAYLA BLACK

ad1bvv@r.postjobfree.com 206-***-****

Summary

I am an outgoing and friendly person, who enjoys working with others and staying busy. I have over 17 years in the customer service industry as well as management experience. I was often in charge of coordinating events and staff meetings. I am experienced in pouring latte art as well as making cocktails. I possess a strong work ethic, am punctual, reliable, orderly, trustworthy, detail oriented, adept and have an innate ability to read people.

Experience

Current Bartender Castaways Sports Bar Phoenix, AZ

My responsibilities include Making drinks, changing kegs, checking inventory, taking orders, counting lotto, maintain a clean work space and counting the till at the end of the night.

02/202*-****** Bartender Server Phillys Sports Bar Scottsdale, AZ

As a bartender I was responsible for opening my bar, setting up, stocking and restocking as well as greeting guest and taking care of customers. I handled cash and cards, along with the unruly customer here and there.

10/2018-2021 Bartender Server Whiskey Gulch Coffee Pub Port Orchard, WA

As a bar tender I prep fruit, take drink and food orders and prepare drinks for my customers as well as the servers. I’m also responsible for a small section of tables while bar tending. As a server I am responsible for a minimum of 6 tables at a time. On either side of the bar, I always stock and organize my area at the end of each shift.

06/2018 - 09/2018 Server Montamara Kitchen Tacoma, WA As a server I had to greet and seat guests, prepare drinks, handle cash, take orders and serve food. I also had to open and close the restaurant.

09/2014 - 04/2018 Bartender Server/ Lead The Office Bar & Grill Tacoma, WA Greet customers, wait tables, open and close bar, prepare drinks, maintain correct till count, take liquor inventory, make sure that food presentation is satisfactory and consistent, maintain composure under stressful situations and handle unhappy customers as well as defusing situations among the staff itself.

01/2010 - 09/2014 Barista/Manager Valhalla Coffee Co. Tacoma, WA Greet customers, take drink orders in a timely fashion, interpret customer wants and needs. Handle cash, maintain till count, run end of day reports, take shop inventory and prepare wholesale orders, write the schedule, set up interviews with potential hires, evaluate their reliability and ability to perform.

06/2007 - 03/2010 Barista/ Manager Forza Tacoma, WA Greet customers, take drink orders in a timely fashion. Ability to evaluate customers wants and needs, work with customers when they have an issue and find a solution, maintain a clean shop, ran end of day reports, handled shop inventory and evaluated potential hires.

References available upon request