Anjali Sebastian

964-***-**** ad1bv7@r.postjobfree.com www.linkedin.com/in/anjalisatheesan

Professional Objective

A highly organized and hard-working HR Business Partner with over 6 years of experience, responsible for partnering with the stakeholders to meet organizational goals. Currently leading the HR & Learning and Development Team to ensure timely delivery of all HR activities along with working closely with Leadership Team and Directors.

Career Profile

Lead Operations Processor– Hyderabad Location Wells Fargo March 2022 – Till date

Leading the HR, L&D Team: Managing the Learning & Development Team (3-5 members) of the Hyderabad office

HR Operations - Roles and Responsibilities

•Working with the Leadership Team for standardization & process improvements related to JIRA, Elvis, Cornerstone and Develop you, campaigns, project closures and other SOPs. Also, responsible to plan strategic changes and implement them while managing bottlenecks during transition.

•Introduced the concept of tracking data, measuring productivity, and calculating metrics for the team.

•Played a key role in transition of multiple processes from the US to the India team.

• As subject matter expert of the processes in the team: o Handled complex scenarios and escalations. o Quality reviewed the work of junior team members o Onboarded and trained four new team members.

•Cross trained on all processes within L&D Operations to load balance work based on volumes.

•Ability to consult, educate, and respond to peers, learners and L&D partners on questions regarding LMS.

•Utilizing Cornerstone OnDemand, ELVIS, JIRA, and ServiceNow to perform tasks with enhanced administrator access.

• Providing consultation with regards to CSOD LMS, ELVIS, JIRA, Workday & ServiceNow and escalate areas of concern or inefficiencies to management.

• Enroll new to position or new hires into their Essential Learning Path (ELP) through Strategic Training Enrollment Process.

• Procure learning materials through Storefront (eProcurement) for various sessions, programs, and packages .

•Tracked trends, identified potential process risks and offered solutions for mitigation.

•Conducted UAT testing for ELVIS

Learning and Talent Systems Services Specialist Novartis Dec 2019 – March 2022

Roles and Responsibilities:

•Ensuring the tickets are closed within defined SLA

•Ensuring the On-Hold cases are only genuine ones which are awaiting customer/IT response and the IT reference number always updated

•Ensuring the SNOW case is tagged to right HR service, GxP Impact Flag, GxP Criticality and the Impact & Urgency Flags are appropriately marked

•Developing good understanding of the upcoming/deployed release or new system features

•Contributing to release/new features' testing, if required

•Ensuring the project requirements are understood and the deliverable is managed within the specified timelines

•Ensuring the incidents are properly raised with first level analysis done with proper discussions with respective team leads wherever required and resolved within agreed timelines/SLAs

•Staying apprised with the information on the major on-going incidents and developing an understanding of recurring incidents and problem tickets

•Handling/assisting in deviation triage and investigation

•Demonstrated ability to work in cross functional teams in an international environment

•Solid organizational skills including attention to details and multitasking skills.

•Supporting the Talent Module on CSOD platform.

•Coordinating with the Local HR Team and IT Team to make sure the user records are accurately maintained on the CSOD platform.

•Succession Planning POC, liaising between the core Talent team and It Team to launch the task on CSOD Platform

•Creation and maintaining “Skills & Competencies” and job profile on CSOD.

•Handling the access management for the Talent module.

Senior Selling Partner Associate Amazon Development Center July 2016 – September 2019

Roles and Responsibilities:

●Executive Customer Relations team to assist Priority Merchants of Amazon.com.

●Manage Business Partners by providing assistance and involve right LOB’s to resolve any queries.

●Handle escalations of dissatisfied and irate customers.

●Handled incoming email contacts and making Outbound calls regarding inventory, order related and listing related issues.

Education:

•MBA in HR & Finance 2016 Bharathiar University

Awards and Achievements:

•Promoted within 2 months from an individual contributor to a team lead role at Wells Fargo.

•Received Spotlight Award for the contributions to build the team.

●Contributed towards process improvement and bettered the Standard Operating Procedures of the process.

●Worked with the Process editing team to create new procedures to handle peculiar situations which helped streamline the process and improved the SLA and deliverables.

Personal Skills:

●Global Stakeholder Management

●People Manager

●Change Management

●Persistent Problem-Solver

●Strong Attention to details

●Inquisitive Nature to drive improvements

●High Level of Accuracy

●Good Communication skills

Declaration:

I hereby declare that the above written particulars are true to the best of my knowledge and belief. Anjali.S

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