CURRICULUM VITAE

Ms. Sarah A. Sande

Mobile: +254-***-***-***

Mobile: +254-***-***-***

Email: ad1buu@r.postjobfree.com

PROFESSIONAL SUMMARY

** *****’ service as the Executive Assistant to the various Laico Resorts and Hotel's General Managers and other top executives providing complex administrative and organizational support to the designated office as needed and assigned. Core Competencies and Work Ethic

● Committed to the values of the organization.

● Proficient user of Microsoft office suite and web based services.

● Accuracy: Eye for details.

● Leadership skills; Takes Initiative.

● Sound judgment and ability to use and show discretion and maintain a high level of confidentiality.

● Ability to determine work priorities, make decisions and take appropriate steps; Planning and Organizational skills.

● Conflict resolution and negotiation skills.

● Creative and innovation thinker.

● Marketing skills.

● Flexible, work well under pressure or a high workload environment ;able to handle a variety of tasks simultaneously.

● Able to work independently or in a team setting.

● Well-developed Customer care skills.

● Awareness of diversity, equity and inclusion matters in the workplace.

● Professional verbal/written communication skills at all levels.

● Fast learner.

Personal Attributes

● Reliable, Loyal, Trustworthy, Mature, Flexible, Energetic. Curriculum Vitae

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EDUCATION

● IATA Training and Development Institute Diploma- Stepping into Management- - Distinction.

● Kenya Utalii College - Guest Relations Techniques

● Kenya Utalii College - Laundry Techniques

● Nairobi Home Economics Training Centre - Institutional Management

● Alliance Francaise, Nairobi - 1st level Certificate

● Certificate of Secondary Education - Secondary School Education WORK EXPERIENCE:

Date: November 2022- March, 2023

Organization: Bob's grill and Sports bar

Title: Operations Manager

Responsibilities

● Overseeing daily business activities and improving overall business functions.

● Training and motivating staff.

● Managing budgets.

● Developing strategic plans.

● Formulating policies and communicating business goals Date: August, 2022

Organization: IEBC

Title: Polling Agent- Langata Constituency

Responsibilities

● Charged with discharging official duties during the just concluded August 9th, general elections.

Date: Jan 2022- April 2022

Organization: URBC, Nigeria

Title: Administrator- Contact Person

Responsibilities

● URBC- Nigeria, under the leadership of Pastor Gbolahan Oshinowo are looking to establish a Church Ministry in Kenya and were referred to me as their contact person. In Curriculum Vitae

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this capacity, I was tasked with identifying a Ministry URBC- Nigeria would partner with to actualize the project. Apart from this,

● I took minutes during meetings and shared with team and dealt with queries about the organization.

● Arranged for the the Nigerian team's visit and accomodation.

● Project is still on course.

Date: Nov 2008 – March, 2020

Organization: Laico Resorts and Hotels Nairobi

Title: Executive Assistant to the General Manager and Summit Club Coordinator. Responsibilities

1. Received and screened communications to the Executive Office including incoming mail, telephone calls and email messages, and assisted using independent judgment to determine those requiring priority address.

2. Researched, organized and maintained various administrative, reference and follow-up files.

3. Typed drafts, brief instructions, or recorded materials and reviewed the materials for accuracy, format and appropriate grammar.

4. Organized meetings and conferences; made room arrangements, prepared the required material, took meeting minutes and ensured that the same are circulated to appropriate personnel for execution.

5. Relieved the Director/Manager of administrative matters such as projects follow up and made travel arrangements, maintained appointments and calendars while staying informed of the pertinent activities.

6. Was called upon, in the absence of the General Manager, to carry the daily Managers' meetings and relay the minutes and other daily correspondences to the head office in Tripoli.

7. During my period in the position, I worked successfully under six General Managers appointed by the Head Office, five of whom were expatriates from different nationalities and the last one, a Kenyan.

8. Collaborated with other team members; served as the central point of coordination and communication for all activities related to the Executive office. 9. Accompanied the Sales team for sales calls and took part in other sales ventures eg. Magical Kenya in a bid to boost sales hence improved revenue income. Laico Regency Summit Club Coordinator

● Maintained membership registry, ensuring all relevant documents are filled and filed and upto date.

● Managed club activities, analyzed financial performance and recommended creative ideas to increase productivity of the section. Evaluated staff performance. Curriculum Vitae

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● Maintained inventory of the equipment and supplies; and implemented programs according to company policy.

● Provided optimal customer service while maintaining positive professional relationships with Club Members and recommended solutions to issues arising.

● Ensured compliance to any loss prevention.

● Developed and maintained an effective team culture at all times, ensured adequate shift coverage, evaluated everyday activities and ensured cleanliness of the club at all times. Date: Mar 2003 – Nov 2008:

Organization: Laico Resorts and Hotels, Nairobi

Title: Guest Relations Officer

Responsibilities;

● Kept records of customer interactions and file documents and responded efficiently and accurately to all customer calls and inquiries while ensuring that all clients felt supported and highly valued. Was responsible for ensuring a satisfactory resolution to any customer’s complaints.

● Promoted various in-house facilities to the guests and thus contributing to the hotel’s revenue income and conducted in-house guest tours and organized external tours for guests on request.

● Maintained an efficient repeat guest data base.

● Booked flights and ticket confirmations for departing guests. Date: Mar 1998 – Mar 2003:

Organization: Grand Regency Hotel, Nairobi

Title: Counter Personnel, Laundry Shop

Responsibilities;

● My principle duty was to receive, document and forward all laundry items to the main laundry and worked with the laundry team to ensure timely and quality completion of the work i.e. conforming to the International Laundry Association Standards.

● Handled accounts resolutions for all the payments. In House and Other Refresher Courses:

● Managing Change, Customer Service and Team building skills training.

● Staff Development Workshop.

● Fire Safety Awareness.

● Refresher course in Guest Relations Techniques, organized by The Kenya Utalii College.

● Cashiering Techniques.

● Counteracting Customer Conflicts.

● Customer Care.

Curriculum Vitae

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Certificates and Awards:

Awarded a certificate for Employee of the Month.

● Awarded two(2) letters of Appreciation For Excellent Service.

● Awarded a Certificate after a five day forum on EAC Classification Standards and quality Assurance organized by TRA in conjunction with Kenya Utalii College in May, 2019.

● Awarded a Certificate of Participation during the 13th annual National Competitions for Tourism industry employees held at the Kenya Utalii College. Interests and Associations

In May, 2021, Thobela FM an affiliate of SNBC, with a listenership of over 5M, contacted me via referral for an interview on the effects of covid-19 pandemic on the Tourism sector in the Country and the measures the Government had taken to mitigate its effects on the affected workforce.

I was elected PTA representative for the period 2019- 2020 at my child's school; The Riara group of Schools, Riara road.

Recieved a certificate of partnership for Volunteering at the free medical camp for staff and their family members held at Laico Resorts and Hotels, Nairobi. Awarded a certificate for successfully completing 10km Detol/ Mater Heart-run. Languages

English: Full working knowledge

Kiswahili: Full working knowledge

French: Basic working knowledge

REFEREES:

Mr. Mohammed Omar Florence Ambayo

Mobile: +254-***-****** Tel: +254-***-******

Mr. Sammy Sambu

Mobile: +254-***-******

Curriculum Vitae

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