Objective: To apply for the Creative position to utilize my excellent customer services skill and

interpersonal skills to educate and inform consumers about Apple Productive and to create a fun experience during their visit in the store.

Education:

Ronald E. McNair High School Graduated: May 2019

Work Related Experience:

Student Work

Walgreen

• Responsible for monitoring store merchandise to maintain optimum inventory level

• Responsible for maintaining store standards and appearance as established by Store Manager

(SM) and District Manager (DM)

• Responsible for maintaining a neat, clean and safe environment for the customer

• Greet customers in a timely and positive manner – create a positive sales experience for the customer

Sale Associates

Walmart Supercenter

• Assists Customers in any way necessary – is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying “hello” throughout the Store as well as saying “thank you” with every register transaction

• Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed

• Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards

• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership

• Work together in teams to accomplish to daily assigned task within my department, reaching daily sales goals and monthly

Material Handler/Assembly/Production Associate

Amazon

• Work in SK1 unit handling all the prime orders

• Receive and sort packages, coming through the commercial trucks

• Shipping and handling of process package and transaction

• Handle with care of client’s order

• Training new employees, assigning task to my team CSA (Customer Service Assoicate)

Floor & Decor

• Be a team leader, greet customers, making sure customers get their project, handling returns, phone calls, showing customers where is the products, explain about the products, how many sqft are they looking for, and telling about policies

• Training new coworkers, handling the register, asking customers save their information, help us get tracking their project, returning, doing customers tax exam, listen to the radio that call out about suspended orders, checking product in Mobile IQ, getting visual or approval, making sure customer sign the waiver for delivery, can’t take phone payment, MyProject (send out a quotes about their product through their email), IST (In Store Transfer), Remote Buy (In Store Pick), Storage Buy ( warehouse has to pull it holding the product), and transferring phone call to other departments

• Helping other associate’s getting their IST, Remote Buy, and Storage Buy

• Calling other stores making sure they have products in store, asking managers send out email other store to pull product

• Put on note that pick now or holding up to 7 days, from is coming DC, IST pr Remote Buy, who did the visual or approval, the store number, calling out the warehouse that they have pick now Skills:

• Customer service skills

• Team leadership

• Interpersonal skills

• Communication skills

• Time management

• Organization skill and detail oriented

• Basic math knowledge

• Ability to work flexible shift

• Cumputer