Komaki Hayle

*** ******** ****** *** * Albany California 94706

Phone: (510) 395 - 6271

Email: ad1bqd@r.postjobfree.com

OBJECTIVE: Seeking an entry – level position where my interpersonal, communication, and support skills can be used and enhanced while working towards achieving greater success in my career, the ability to achieve daily goals, and the ability to work well with others.

QUALIFICATIONS

Experience in analytical research through the scientific method, date entry, Microsoft Word, Microsoft Excel, Microsoft Outlook, Adobe, Power Point, Quick Books, Quicken and Internet. Type 60 plus wpm and 10-key Numeric keypad

EDUCATION

Bachelor of Arts in Biology

California State University – San Francisco, California, United States

May 2006

• Osher Scholarship Recipient

Master of Arts in Naturopathic Medicine

Acupuncture and Integrative Medicine College – Berkeley, California, United States

June 2012

EMPLOYMENT

May 2007 – Present

Landscape Architecture, Naturally Green

• Boosted efficiency through process improvements, identifying inefficiencies and providing weekly recommendations for process improvements while managing 10+ employees.

• Maintained all booking, marketing, and delivering of service and products through social media, email, telemarketing, and Skype.

• Handled customer questions, complaints and billing inquiries with the highest level of courtesy and professionalism; to resolve customer issues with one call resolution.

January 1999 - February 2002

Business Online Banking Customer Service Representative, Wells Fargo

• Routinely help customers and merchants identify products/services that best suited their financial needs.

• Managed a high-volume workload within a daily goal-driven environment. Resolved an average of 100 inquiries in any given day and consistently met performance benchmarks in all areas (speed, accuracy, volume).

• Became the lead "go-to" person for new reps and particularly challenging calls as one of the company's primary mentors/trainers of both new and established employees.

COMMUNITY EXPERIENCE

July 2008 – Present

Educator/Director, Sankofa Natural

• Provided step-by-step instructions and strategies for implementing a garden based science and outdoor classroom program at Verde Elementary School in Richmond, Malcolm X Middle School in Richmond, and Salesian Middle School in Charlotte

• Planning garden laboratories as well as facilitating investigative lessons on ecology, nutrition, and community involvement

February 2006 to August 2008

Youth Outreach Leader, Ujama House of Oakland

• Provide life skills to help 12 – 18 year olds develop into responsible adults through comprehensive and preventive health and educational programs

• Using community gardening as a tool to teach important life lessons on the responsibilities of manhood

• Collaboration with neighborhood youth, program mentors, and agency staff to develop unused plots of land by creating a “green space” for growing fruits, vegetables, and herbs