Customer Service Pharmacy Technician
Resume:
TOWANDA
MITCHELL
****************@***.***
CONTACT
A highly talented Customer Service
Representative with over 10 years
experience in performing a variety of
administrative, management, and
staff support duties requiring a
range of skills and knowledge of
organizational policies and
procedures. Responsible for
assisting and directing customers,
resolving administrative problems
and inquiries, composing,
proofreading and preparing
administrative documents, while
working in a fast paced and dynamic
organization. KEY
QUALIFICATIONS
Attention to detail,
strong organizational skills and
ability to learn very quickly and
multitask Possess excellent
communication and interpersonal
skills (phone and written) Ability to
make decisions quickly using good
business judgment as well as
CAREER OBJECTIVE
Pharmacy Technician
Walgreens, Miramar, FL.
Client Service Representative
Ultimate Software, Weston, FL.
EXPERIENCE
December 2021 - June 2022
Greet customers and respond to questions and requests for information
•
• Order and receive prescription drugs and supplies
• Initiate refill requests
• Ensure that product is rotated, within date, and properly displayed
• Count and label prescription drugs and supplies
• Processed insurance claims and payments for medications. June 2019 - August 2021
Handled all customer relations issues in a gracious manner and in accordance with company policies
•
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
•
Completed paperwork, entering prescription and insurance or billing
• information into patient profiles
• Responded to all customer inquiries thoroughly and professionally Documented and communicated all claim activity in a timely and effective manner, while supporting the outcome of claim files.
•
Pharmacy Technician
Walgreens, Miramar, Florida
High School Diploma
Sheridan Technical College, Hollywood, FL
EDUCATION
October 2022
SKILLS
• Microsoft Office, office, PowerPoint,
• Word, Excel,
comfortable with numbers Proficient
and comfortable with using the
Internet (web, email) Punctual,
patient, friendly, trustworthy strong
team player Ability to succeed in a
fast paced entrepreneurial
environment.
• PowerPoint, SharePoint
• Excellent written and verbal
• Communication skills
• Depersonalization
• Call Center, clerical, Interpersonal,
• Computer literate, Customer service,
• Designing, filing, Excel, mail,
• SharePoint, Word, organizing, payroll,
• Policies, Progress, quality, scheduling,
• Verbal communication skills, Excellent
• Written, written communication
CERTIFICATIONS
• Pharmacy Technician (RPT) (PTCB)
Contact this candidate