TOWANDA

MITCHELL

754-***-****

ad1bpu@r.postjobfree.com

CONTACT

A highly talented Customer Service

Representative with over 10 years

experience in performing a variety of

administrative, management, and

staff support duties requiring a

range of skills and knowledge of

organizational policies and

procedures. Responsible for

assisting and directing customers,

resolving administrative problems

and inquiries, composing,

proofreading and preparing

administrative documents, while

working in a fast paced and dynamic

organization. KEY

QUALIFICATIONS

Attention to detail,

strong organizational skills and

ability to learn very quickly and

multitask Possess excellent

communication and interpersonal

skills (phone and written) Ability to

make decisions quickly using good

business judgment as well as

CAREER OBJECTIVE

Pharmacy Technician

Walgreens, Miramar, FL.

Client Service Representative

Ultimate Software, Weston, FL.

EXPERIENCE

December 2021 - June 2022

Greet customers and respond to questions and requests for information

•

• Order and receive prescription drugs and supplies

• Initiate refill requests

• Ensure that product is rotated, within date, and properly displayed

• Count and label prescription drugs and supplies

• Processed insurance claims and payments for medications. June 2019 - August 2021

Handled all customer relations issues in a gracious manner and in accordance with company policies

•

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction

•

Completed paperwork, entering prescription and insurance or billing

• information into patient profiles

• Responded to all customer inquiries thoroughly and professionally Documented and communicated all claim activity in a timely and effective manner, while supporting the outcome of claim files.

•

Pharmacy Technician

Walgreens, Miramar, Florida

High School Diploma

Sheridan Technical College, Hollywood, FL

EDUCATION

October 2022

SKILLS

• Microsoft Office, office, PowerPoint,

• Word, Excel,

comfortable with numbers Proficient

and comfortable with using the

Internet (web, email) Punctual,

patient, friendly, trustworthy strong

team player Ability to succeed in a

fast paced entrepreneurial

environment.

• PowerPoint, SharePoint

• Excellent written and verbal

• Communication skills

• Depersonalization

• Call Center, clerical, Interpersonal,

• Computer literate, Customer service,

• Designing, filing, Excel, mail,

• SharePoint, Word, organizing, payroll,

• Policies, Progress, quality, scheduling,

• Verbal communication skills, Excellent

• Written, written communication

CERTIFICATIONS

• Pharmacy Technician (RPT) (PTCB)

Contact this candidate