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Customer Service Specialist

Location:
Chesterfield, MO
Posted:
November 20, 2023

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Resume:

Shannon Showers

Fair Haven, MI ***** C: 810-***-**** E: ad1bps@r.postjobfree.com

Summary

While working at National City, over the years I worked at 4 different locations. Each time was a promotion. I also worked a second job at Rite Aid in the evenings and weekends. While I was the cashier at the hospital I also worked at TeleHealth on the weekends, some evenings during the week. But mostly weekends. Due to covid 19 I learned how hard teachers have to work. We followed the online schooling that the district provided. But my student would get very board due to not enough work, so I added to her school work. While being and needing to be organized and staying on task while at work, you all so need these skills while homeschooling. Along with, delivering consistent work, good troubleshooting and problem solving skills.

Skills

Food product formulation

Analyzing performance

Monthly meal planning

Dining and cooking cleanup

Time management

Housekeeping

Computer

Organizational

Filing

Leadership

Experience

VOLUNTEER COOK - FOOD FOR FAMILIES 01/2007 to 09/2007

St. Paul's Lutheran Church - Imlay City, MI

Helped prepare and cook meals

Served food

Cleaned tables, chairs, and floor

Cleaned up kitchen, washed and dried dishes, and put everything away

CONCIERGE 01/2007 to 09/2007

TeleHealth - Mt. Clemens, MI

Assisted patients with purchasing a card and activated their tv and phone in their room.

Made sure every patient had paid for service

CASHIER 01/2005 to 08/2007

Mount Clemens General Hospital - Mt. Clemens, MI

Processed patient payments

Sold Cedar Point tickets to hospital employees, and kept track of every ticket.

Prepared department deposits to be taken to the bank.

Balanced cash at the end of the day.

Place a cash order with Brinks

Pass out paychecks to department heads and floor/unit nurses

Hold reimbursement checks until picked up.

For the hospital president and his staff I would take them their checks, this was something I chose to do, it wasn't part of my duties.

PHARMACY CLERK 07/2004 to 10/2005

Rite Aid - Rochester Hills, MI

Conduct medication pick-ups for in-store and drive-thru

Close security windows when closing the pharmacy

CUSTOMER SERVICE SPECIALIST 01/2000 to 02/2005

National City Bank - Fraser, MI

Kept branch in audit guidelines

Trained new Customer Service Representatives

Oversee all csr's

Balance main vault

Balance and add money to the ATM

Sell or buy money from other csr's

Conduct transactions for customers

Ordered money from armored company for branch

Pack money up for pick up by armored company to keep branch in compliance

Assist in surprise audits of csr's

Find errors when csr comes up short or over

Balance my cash drawer

Education and Training

New Skills Academy - Online Certificate

Nail Artistry, 04/2020

Clintondale High School - Clinton Township, MI High School Diploma

06/1996



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