ANTHONY DI POTA

ad1bpe@r.postjobfree.com 716-***-****

linkedin.com/in/ajdipota

Summary

Enthusiastic and highly effective at building productive relationships with teams, customers, and colleagues. Servant leader and team builder with a background in B2C sales and customer service. Team Building

Customer Service Management

Interpersonal Communication Skills

Well Organized

B2C Sales Expertise

Ability to inject humor into a situation to ease tensions Process Implementation

Product Knowledge

Client Needs Assessment

Team Management

Google Docs Familiarity

Retail Management

CRM Platforms

Product Demonstration

New Team Member Training

Team Coaching

Experience

Provider Service Representative

Highmark Blue Cross Blue Shield of Western New York Sep 2022 - Jan 2023 (5 months)

Highmark NY BCBS I was responsible for providing an excellent customer experience to our providers for office managers, other Blues plans and employer groups (companies). I helped providers better understand our products and services and to assist with navigating through their healthcare journey. I helped provide a human connection when it is needed most. Shift Lead

Instacart

Jul 2019 - May 2022 (2 years 11 months)

I oversaw In-Store Shopper operations at two busy Wegmans, and ALDI and several Tops locations. My focus had been on creating a team environment where my teams and myself have a common goal of improving metrics. I often sought and implemented my team’s input to make our stores a better place to work. I believe that if the In-Store Shopper has a voice and “skin in the game” they are more likely to work harder to accomplish the stated goal.

Instacart

Dec 2018 - Jul 2019 (8 months)

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I worked as an In-Store Shopper at Wegmans Transit Rd and later at Tops North French for 8 months before being promoted to Shift Lead. Shopping was fun and allowed me to get exercise as well as make money. My quality metrics were always among the highest in each store I worked. Full Service Shopper

Instacart

Apr 2018 - Dec 2018 (9 months)

As a Full-Service;, I used my service mindset and previous training to meet and exceed my customers’ expectations. I say “my” customers as that is what they were to me. I even had several customers who would specifically request my services, as I had done such a good job in the past for them. Internet & Voice Technical Support Specialist

Charter Communications

Dec 2017 - Apr 2018 (5 months)

I assisted our residential customers with their internet and telephonic issues ranging from billing and/ or feature changes, modem/router issues, as well as supported the Spectrum TV application to allow our streaming customers to enjoy their viewing experience even more. Recognized by management for addressing a customer’s fraud complaint effectively, ensuring that she and her family are no longer the victims of identity theft through their tv, phone, and internet service. Keyholder

DXL Group

May 2017 - Apr 2018 (1 year)

Sales and customer service in a specialty men’s store in Tonawanda, Niagara Falls, and Cheektowaga. I provided exceptional customer service while meeting and exceeding corporate and personal sales goals. Frequently up-sold and added-on sales to make the customers’ experience a better one. I was recognized by store managers for my sales and customer service ability by being asked to work at multiple locations within a week.

Sales Consultant

BASIL VOLKSWAGEN

Apr 2015 - Dec 2016 (1 year 9 months)

Prioritized and accomplished a wide range of tasks each shift. Provided repeat customers with exceptional care and attention. Wrote, negotiated, and finalized sales contracts. Suggested accessories and complementary purchases. Sold on average 12.5 units (new and pre-owned vehicles) per month Entered new leads using CRM tools. Worked with the entire dealership as a team to achieve the highest Sales & Customer Service scores on surveys. My dealership was awarded the 2015 Volkswagen Wolfsburg Crest Award.

Business Development Coordinator

Steve Baldo Chevrolet Buick Cadillac, Inc.

Apr 2014 - Mar 2015 (1 year)

Gathered and verified all required customer information for tracking purposes. Addressed and resolved customer product complaints empathetically and professionally. Mastery of customer service ANTHONY DI POTA - page 2

management systems and databases. Managed customer calls effectively and efficiently in a complex, fast-paced, and challenging call center environment. Sales And Leasing Consultant

Cappellino Nissan

Apr 2013 - Apr 2014 (1 year 1 month)

Wrote, negotiated, and finalized sales contracts. Provided repeat customers with exceptional care and attention. Prioritized and accomplished a wide range of tasks each shift. Worked collaboratively in a team environment. Maintained and organized a customer database. Greeted customers in a timely fashion, while quickly determining their needs.

Consultant

Lindt & Sprüngli (USA) Inc.

Jan 2012 - Jan 2013 (1 year 1 month)

Developed, marketed, and sold a full range of Lindt Chocolate products, including LINDT truffles and hollows. Directed targeted marketing efforts that introduced new products and promoted product visibility. Managed business finances, including paying charities and Lindt Chocolate for products. Prospected to obtain new accounts while maintaining relationships with existing accounts. Researched public perception of products and services and used information gathered to guide strategy development. Solicited and developed new business accounts by cold calling and networking. Shift Supervisor

Lindt & Sprüngli (USA) Inc.

Jul 2011 - Jan 2012 (7 months)

Offered product samples, answered questions, and helped customers find items. Refilled and rotated items on shelves to maintain a well-stocked inventory. Scanned shelves and product cases for expired stock and discarded outdated or spoiled items. Cleaned grocery shelves, storage, and work areas and kept floors free of spills, water, and hazardous debris. Assisted the team in meeting sales, stock loss, labor objectives, and margin goals to increase profitability. Developed knowledge about products and sales items to answer shoppers' questions. Unloaded trailers, received merchandise, verified orders, and broke down product loads.

Salesperson

Brooks Brothers

Mar 2011 - Sep 2011 (7 months)

Maintained an atmosphere of enthusiastic customer service. Engaged in suggestive selling and other sales techniques. Established and maintained a positive work environment. Assisted guests with finding items. Kept cases and shelves clean and well stocked. Maintained accurate department signage and pricing. Met and exceeded corporate sales goals. I believe I still have the record for the number of suits sold in a single Sunday shift of 9. (11 am-5 pm)

Claims Service Representative

GEICO

Mar 2009 - Dec 2009 (10 months)

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Met or exceeded service and quality standards every review period. Acted professionally and patiently when addressing negative customer feedback. Managed high call volume with tact and professionalism. Managed customer calls effectively and efficiently in a complex, fast-paced, and challenging call center environment. Mastery of customer service management systems and databases. Gathered and verified all required customer information for tracking purposes. Effectively managed a high volume of inbound and outbound customer calls.

Founding Partner

Concierge

Nov 2005 - Mar 2009 (3 years 5 months)

Supervised social media marketing strategies. Assessed market trends. Developed innovative business plans. Reviewed customer feedback. Sourced qualified vendors and negotiated contracts. Developed strategic plans and initiatives. Executed training programs. Managed day-to-day development issues. Guided the development, production, promotion, and financial aspects of a professional concierge service.

Sales Consultant

Northtown Automotive Companies

Mar 2005 - Aug 2005 (6 months)

Greeted customers and ascertained customers' needs. Maintained records related to sales. Educated customers about the brand to incite excitement about the company's mission and values. Prepared sales contracts. Contacted satisfied customers to offer additional services. Set up a calendar with customer birthdays and other special events for a personal touch. Apr 2002 - Mar 2005 (3 years)

I stayed home with my daughter as she had some health issues when she was born. Salesperson

Cingular Wireless

Dec 2000 - Apr 2002 (1 year 5 months)

Greeted customers in a timely fashion while quickly determining their needs. Recommended merchandise to customers based on their needs and preferences. Wrote sales contracts. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Responded to customer questions and requests in a prompt and efficient manner. Contacted other store locations to determine merchandise availability. Engaged with customers in a sincere and friendly manner.

Customer Service Representative

Verizon

Jan 2000 - Nov 2000 (11 months)

Documented all customer inquiries and comments thoroughly and quickly. Effectively managed a high volume of inbound customer calls. Answered a constant flow of customer calls with up to 20 calls in queue per minute. Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Defused ANTHONY DI POTA - page 4

volatile customer situations calmly and courteously. Accurately documented, researched, and resolved customer service issues. Mastery of customer service management systems and databases. Sales Manager

BJ's Cellular Express / Center

Nov 1993 - Dec 2000 (7 years 2 months)

Instructed staff on appropriately handling difficult and complicated sales. Increased profits through effective sales training and troubleshooting profit loss areas. Reported to the district manager regarding all store and staff issues. Trained and developed new associates on POS systems and key sales tactics. Generated repeat business through exceptional customer service. Conducted store inventories on an annual basis.

Education

Niagara County Community College

COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES 1995 - 1997

Majored in Telecommunications (Computer Science) until my curriculum was cancelled due to lack of enrollment.

Minored in Pre-Law with classes taken in Business Law and Criminal Law GPA 3.25

Skills

crm • customer service • Team Leadership • Team Building • Sales Operations • Sales • Retail Sales • Store Management • Wireless Technologies • Microsoft Office ANTHONY DI POTA - page 5

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