Data Entry Customer Service
Resume:
LATOYA MCCALL
***************@*****.***
SKILLS:
●Customer Service
●Data Entry
●Experience with Microsoft Office Suite (Excel, Word, Outlook)
WORK EXPERIENCE:
Stde-Paul Shelter 10/2020- 01/2021
Clerical Support
●Responsible for assisting clients with starting their day to day activities
●Data entry, inbound calls, updated and managed incident reports as needed
●Scheduled appointments for clients
Sutter Health 10/2019- 12/2019
Clerical Clerk
●Managed Excel Spreadsheet with data entry and updating files
●Created staff badges for all staff members including taking pictures
●Microsoft Office Suite, Excel, Outlook *****.*****@*****.****** Word
Volunteers of America 02/2017 – 07/2018
Clerical/Administrative
●Managed clients database, entered in parolee information to Excel, set daily appointments
●Distributed mail, faxed, filing and phones
●Assessed parolees who were experiencing mental health, alcohol and drugs, homeless and/or barriers to stability and employment utilizing supportive counseling
●Scheduled appointments/drug screenings.
CAL-PEP 02/2016 – 09/2018
Front Desk/Clerical Support
●Checked guests in and out of appointments.
●Scheduled appointments using Excel and Outlook Calendar.
●Maintained patient files by entering information into Excel sheets, maintaining hard copies of documents, and filing.
Enterprise Rental Cars 06/2013 – 10/2015
Customer Service/Driver
●Assisted customers with reserving their rental cars via phone and in person.
●Kept record of client information in internal database.
●Drove customers to and from the airport from the rental facility.
Sutter Hotel 2008 – 2012
Front Desk/Clerical Support
●Greeted visitors as they entered the building
●Enforced rental agreements and hotel policy
●Faxed, Filed, Answered phone and emails, performed data entry of guests into proprietary hotel system.
EDUCATION: Alameda High School: Diploma
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