Program Manager White Plains
Resume:
Heedy Angeli
Victorville, CA *****
ad1bor@r.postjobfree.com
Work Experience
Manager of Homecare Services
A & A Staffing Healthcare Services - White Plains, NY January 2016 to May 2021
• Oversaw 300 field employees and 15 office employees
• Ensured compliance with the New York State department of health
• Reported directly to the President and Program Manager
• Organized and prepared necessary information for yearly mandated inservice classes for field staff
• Worked alongside the Director of Nursing in assessing and preparing the best plan of care and staff assignments for each patient
• Monitored and supervised all new applicants and ensured clearance to work in field
• Maintained updated records of any complaints, problems and/or issues for Program Manager to review
• Approved and maintained records of all work related expenses submitted by staff
• Trained new office staff regarding policy, procedures, HIPAA, home-care software used and NYS department of health information
• Responsible for all emergency calls received by the on call staff, plus provided direct on call phone coverage 7 days a week from 11PM to 7AM
Home Care Supervisor
A & A Staffing Healthcare Services - White Plains, NY December 2005 to January 2016
• Supervised the Home Health Aide department
• Managed over 250 clients a week
• Worked closely with hospitals, hospice’s, nursing homes and private clients
• Created and maintained required reports and profiles of all field staff working as Home Health Aides
• Reported directly to the Program Manager and Director of Nursing Front Desk Clerk
A & A Staffing Healthcare Services - White Plains, NY March 2005 to December 2005
• Responsible for the maintenance and appearance of the front office
• Handled all inquiries over the phone, screening and forwarding to the appropriate department
• Responsible for all new field employee applicants, reviewing their applications, documents and setting up appointments for necessary medical clearance
• Reported directly to Director of Nursing
Education
Certificate in Business Administration
Berk Trade and Business School - Manhattan, NY
August 1992 to December 1992
Skills
• Hospice Care
• Office Administration
• Strategic Planning
• Management
• HIPAA
• Home Care
• Program Management
• Supervising Experience
• Translation English to Spanish
• Case Management
• Recruiting
• Multi-line phone systems
• Multitasking
• Problem management
• Change Management
• Employee Orientation
• Incident Management
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