Customer Service Guest Relations
Resume:
ERIKA L. BOWEN
202-***-**** *******.**@*****.***
OBJECTIVE
Looking at new opportunities to leverage my 20+ years professional experience in a new business sales capacity to have an immediate impact on new business revenue while increasing profitability within the company’s growth. SKILLS PROFILE
- Over 20 years’ experience with guest relations in the restaurant industry. - Extensive training development programs. Accelerated growth in multiple departments. - Extensive knowledge of Cocktail making with bartender experience. - Delivered friendly and efficient service to ensure a pleasant dining experience for all guests suggesting menu items and preparing specialty drinks according to corporate specifications. - Very competent at serving food and attending to the customers’ needs. - Functional ability to take orders and provide customer services in sync with restaurant policies and food hygiene protocols. - Demonstrated ability to handle multiple orders at the same time by employing exceptional multitasking skills. - Experience in upscale and fine dining with small and large parties.
EMPLOYMENT HISTORY
Petite Cerise- 3/2023- Current
Washington, DC
Family First Life- 8/2022- 3/2023
David Deshaies’ Unconventional –12/2018-- 9/2022
Washington,DC
-Server/ Event Production
- Responsible for learning the detailed fresh seasonal ingredients in the daily changes to the menu.
- Restocking and maintaining the dining area/side stations.
- Provides excellent patron experiences through phenomenal customer service, evidenced by high number of
regular patrons requesting to sit in my section.
- Ensures provision of service in terms of order accuracy and time management. - Successful in multitasking while remaining professional and courteous in fast-paced environments and with specific requests.
- Developed an efficient work pace that keeps the customers at the bar and in the dining room satisfied throughout my shift.
Black’s Bar & Kitchen – 3/2017 – 2/2018
Bethesda, MD
- Responsible for learning the detailed fresh seasonal ingredients in the daily changes to the menu.
- Restocking and maintaining the dining area/side stations.
- Provides excellent patron experiences through phenomenal customer service, evidenced by high number of regular patrons requesting to sit in my section.
- Ensures provision of service in terms of order accuracy and time management. - Successful in multitasking while remaining professional and courteous in fast-paced environments and with specific requests. - Developed an efficient work pace that keeps the customers at the bar and in the dining room satisfied throughout my shift. Zengo – 9/2011 – 2/2017
Washington, DC
- Responsible for building, developing and maintaining guest relations.
- Dedicated to ensuring customer satisfaction by remaining accessible and friendly to all dining requests. - Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings.
- Success multitasking while remaining professional and courteous in fast-paced environments.
- Recognized as a proficient server with responsibility for overseeing opening / closing and coaching and mentoring new servers regarding menu items, company policies and procedures.
- Provided wine presentations and recommendations to a discerning clientele. EARLY WORK HISTORY
- Green Plate Catering – Organic Catering – Silver Spring/Wheaton, MD
- Toyland – Bartender – Washington, DC
- Acadiana – Server – Washington, DC
- Asia Nora – Server – Washington, DC
EDUCATION HISTORY
Graham Webb Academy – Arlington, VA – 2004 – Cosmetology School Thomas Sprigg Wooton High School – Rockville, MD - 1996 References are Available Upon Request
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