January **, ****

Leigh Ann Johnson

**** ********** **.

Austin, TX. 78745

512-***-**** or 512-***-**** (cell)

**/****-*/**** – Interline Travel - Hourly

Operations Analysts – My job as operations analyst required that I enter information into the computerized system as shown below:

I booked vacations for airline employees that were entitled to our discounts. I processed all I.D. information submitted by the customers. The purpose was to check to make sure that the customer was an airline employee. I mailed out all boarding passes

I handled all bookings for our agents that worked outside the Austin area.

I answered all incoming telephone calls when the wait time was too long.

I used Excel, Microsoft Word, fax, postage meter, etc.

06/2006-11/2006-Interline– Commission

Travel Agent - Entered customer information into the system. I handled any reservations and confirmations that might have been done incorrectly. My job required the highest quality and excellent customer service.

11/2003-11/2006 –Commission

Travel Agent – My job was to book cruises, hotels, and resorts for airline employees.

I handled worldwide calls because Interline Travel Agency is a major call center for all airline employees. I secured credit card information for the customers as required.

I attended a Train-the-Trainer session to learn a new computerized system.

I trained other employees on the system.

06/1997-08/2001 – Interline Travel – Hourly

I was a reservationist for resorts and cruises. I trained ne temporary employees on the computerized system

09/2001-09/2003 – Countrywide Home Loans

My job title was Front Desk Receptionist and Supervisory shipping clerk. My duties are shown below:

Greeted all clients

Answered the phone lines and routed all incoming calls

Handled all incoming mail

Organized and shipped all closing documents

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