William O'Connor

ad1bns@r.postjobfree.com 815-***-**** Crest Hill, IL

SUMMARY Seasoned Account Manager with 17 years of comprehensive experience in the print and mail industry. Proven track record in managing print production processes, client relations, and team leadership. Seeking to leverage extensive background in account management, project coordination, and estimation in an Account Manager role. WORK EXPERIENCE Jetson Mailers / RRD Bolingbrook

Account Manager Jun 2023 - Present

• Manages and cultivates key client relationships, coordinates with internal teams to ensure timely delivery of projects, and drives revenue growth by identifying and pursuing new business opportunities at Jetson Mailers / RRD. CVS Health Northbrook, IL

Print and Mailroom Manager 2022 - 2023

• Managed a diverse array of print and mailroom tasks, leveraging extensive prior experience to maximize efficiency and quality of output.

• Pursued professional development opportunities, resulting in enhanced skills and knowledge in various operational areas.

• Demonstrated commitment to long-term roles, providing consistent performance and seeking advancement opportunities.

Perfect Plastic Printing

Print and Mailroom Manager 2017 - 2022

• Led print production processes, ensuring high-quality deliverables within budget and timeline constraints; provided clients with optimal printing/production solutions based on project requirements.

• Managed client projects from inception to completion, prioritizing tasks effectively and maintaining clear communication to meet client expectations.

• Maintained records of inventory control, managed customer postage and billing, and translated client project plans into production floor instructions for seamless operations.

• Conducted professional and timely project bidding, performed necessary press checks, and ensured project deliverables were met to quality, budget, and time specifications.

• Supervised two locations with six direct reports, developed time and cost estimates for clients, and managed annual/project printing budgets while adhering to yearly forecast plans.

Forest Printing Company

Print Production Manager 2014 - 2016

• Managed daily operations of a commercial print shop with a $3M in sales, encompassing the supervision of offset and digital production processes.

• Coordinated and oversaw all in-house produced material, including pre-press, customer service, estimating, bindery, and shipping departments.

• Upheld high-quality standards across all operations, while ensuring strict adherence to project deadlines.

Project Coordinator/ Lead Estimator 2012 - 2014

• Orchestrated the comprehensive production of company quotes and invoices, while efficiently supervising the procurement of materials from external vendors.

• Directed a customer service team of three, ensuring seamless order processing, quote generation, and management of accounts receivable and payable.

• Served as the primary liaison for three external sales representatives, coordinating all aspects from pricing to printing and shipping, and simultaneously fostered relationships with existing clients while exploring new revenue streams through networking. Digital Print and Mail Manager 2010 - 2012

• Managed a diverse array of digital output devices, ensuring efficient operations and high-quality print outcomes, with specific experience with Canon 7000, Xerox 700, and Konica Bizhub Press and Bizhub 1100.

• Coordinated comprehensive mailing services, including list acquisition, postage, and additional services for mass mailings, and utilized Memjet iJet digital envelope printer for smaller, internal match mailings.

Pre-Press Manager / Customer Service Representative 2006 - 2010

• Managed pre-press operations, coordinated with printing team to ensure quality and timely production, and provided exceptional customer service, handling client inquiries and resolving issues promptly at Forest Printing Company. EDUCATION Triton College

Associates Degree in Photo Offset (Printing)

SKILLS Adobe InDesign • Adobe Illustrator • Adobe Photoshop • Adobe Acrobat • Enfocus Pitstop

• Pack-Z • Microsoft Excel • Microsoft Word • Microsoft PowerPoint • Heidelberg Prinect • EFI Printsmith • Filemaker • VersaWorks • CGS Oris • Fuji XMF • Fiery Print Server • Fiery Command Workstation • Relationship Building • Customer Service • Problem Solving • Time Management • Knowledge of CRM software • Excellent Communication Skills

Contact this candidate