Colin D. McLaughlin

ad1bnn@r.postjobfree.com

LinkedIN/colin-mclaughlin13

508-***-****

Professional Profile

Hardworking and focused Information Technology Service Professional with 9 years in military

communications. Throughout my experience I have worked in a Help Desk and System Admin roles,

some of the things that I have done have been using Active Directory along with utilizing Windows

Remote Software and System Center Configuration Manager (SCCM). I am a manager in the US Army Reserves out of Middletown, CT. Technology has always been a passion to learn and help assist others through the use of technology and making sure the customer is satisfied with their service.

Education

Masters in Business Administration (MBA) IT Management

Southern New Hampshire University, Manchester, NH In Progress

Bachelors of Humanities in Criminal Justice August 2013

Bridgewater State University, Bridgewater, MA

Professional Work Experience

Information Tech Manager September 2019- Present

US Army (SGT)

Managing multiple individuals to ensure communication is being address for the company. Overseeing the development and progression of those under my department.

Network Support Analyst

Bank Newport Middletown, RI March 2022- Present

Providing IT Helpdesk for BankNewport Employees through a series of multiple aspects for the company.

Hardening of the computer systems through Microsoft Windows and third party software.

● Deploying necessary software and systems to protect the bank

● Utilizing software systems like SCCM and PDQ to deploy software to computer assets

● Addressing required patches that are needed patches need through SCCM’s Recast Tool, Rapid7

and Crowdstrike.

System Admin

Sun Setters, LLC /Spring Window Fashions, Malden, MA

April 2021- March 2022

Serving as the IT System Administrator for one of Spring Window Fashions sites out of Wisconsin. Managing over 50 User and Computers Accounts. Ensuring users were able to connect to the corporate company.

Ensuring network connection were active

Oversaw VPN connections were working (Cisco Any Connect)

Managed on Active Directory

Provide remote support through Teams and VNC remote servers

Field Service Technician, Tier II

Maintech Incorporated, Santander Bank, East Providence, RI

November 2020- April 2021

Focus on completing support calls, emails or walk ups in a timely and efficient manner, ensuring that constant communication is maintained with internal and external clients. Clients are to be made aware of what will be doing, what they should expect, and that they are comfortable and understand the entire process from start to finish.

● Prioritize requests for support service keeping in mind service level requirements

● Provide feedback to Field Operations Manager on potential Customer situations

● Works with Client specific applications and Microsoft suite of products

● Perform asset management duties

● Maintain inventory and asset tracking, including Hardware and software support contracts and warranties

● Interact with staff across all departments and levels to assess needs and deliver solutions

● Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed

IT Desktop Support Administrator, Tier II

Commonwealth of Massachusetts, Quincy, MA February 2020- September 2020

●System Administrator overseeing the lifecycle of the EOHHS (Human Services) computers replacing desktop to laptop computers.

●Providing technical support on Office 365 and Remote Connection to users

●Ensuring units were properly imaged and functioning along with the accountability to the user. Facilitating to Multiple agencies and sites where I would work in Quincy, Taunton and Hyannis.

●Since COVID-19 accord my position had dealt with a lot of remote users who needed assistance. Interacting with users using the Remote assistance program known as Bomgar.

Quality Assurance, Sr Engineering Tech 1,

General Dynamics Mission System, Taunton, Massachusetts October 2019-December 2019

●Documenting and testing company manufacturing and assembled products, ensuring equipment functions as designed as function to quality inspection checklist known as the ATP (Available-to-promise)

●Logged information on whether they passed or failed on a government logistical tracking system known as IFS.

●Prepared products to be manufactured and assembled by company standards

IT Helpdesk Administrator, Tier II

US Army, Fort Hood, TX February 2016 - September 2016

August 2017– September 2019

●Overseeing 500 computers and 1500 user accounts on an Enterprise active directory to facilitate communication throughout the organization

●Installing programs/updates requiring Administrative Privileges two to three times daily on 25 systems. Addressing multiple IT tickets sometimes working on a given five tickets at a given time

●Baselined computers that are put on government networks weekly to ensure cyber safety and data protection

●Ensuring and validation of networked host, involving updates and patching over Virtual Network Hosts

●Managing and scheduling Video Networking Conferencing that are operated throughout the company, internal and externally

●Conducting equipment inspections that are on different networks to protect sensitive material

Senior Executive IT Helpdesk Technician

US Army, Camp Arifjan, Kuwait November 2016- August 2017

●Conducted a company wide Windows 7 to 10 software reimaging over 1000 computers over a course of a month.

●Administered the Video Conferencing and direct IT help-desk for 30 senior executives for the company

●Maintained accountability for Windows Proprietary hardware and software applications for workstations, servers, and network data communications to ensure that executive officials were able to conduct their operations.

●Drafted reports that identify issues throughout the networks, which allowed leaders to develop new standards operation procedures to increase the flow of productivity

IT Helpdesk, Tier I

US Army, Dongducheon, Korea March 2014 – February 2016

●Processed and reviewed trouble tickets on average five tickets per day that were submitted to our IT office. Reviewed them and made sure clients were satisfied with their network support.

●Network administration, created user accounts and computer imaging for 120 system

●Ensuring that Microsoft Proprietary products that were put out through the company, and making sure clients were able to successfully complete their jobs based on those products which made

●Safeguarded sensitive and secret information that was completed accordingly to the level of secrecy in what it required

Professional Development Training

●US Army Signal School Fort Gordon, GA Summer 2014

●Microsoft Windows 10 Configurations May 2017

●VMware May 2017

●SharePoint 2013 Owner Site 26-28 Mar 2018

●Tactical Army Collaborative Computer System (CPOF) March 2019

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