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Customer Service/Administrative

Location:
Stow, OH
Posted:
November 20, 2023

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Resume:

KAREN L. CARCIOPPOLO

**** **** *** ****.

Stow, Ohio 44224

440-***-****

ad1bnm@r.postjobfree.com

WORK EXPERIENCE

Safran Electric & Power, Twinsburg, OH - Government Regulated for all Military & Commercial Airlines.

Office Administrator, for General Manager & HR. (Current)

● All office duties, all Background checks of everyone who comes in the building, in and out of the country, the correct visitor badge for security. All doors locked. No one was allowed past my desk without being previously background checked and signing a form or access badge.

● Upkeep of all Phone Directories as they change and distribute to all employees.

● Weekly Highlight letter of current work progress, compiling from 12 different managers in Sharepoint and publishing for all to see each week. Keeping an extensive seating chart office (100 employees) in Excel & Powerpoint, always current, many people coming and going. Update Organization flow being made as changes are constantly being made.

● Using Outlook, Word, Sharepoint, Excel, Powerpoint and many other software programs specific to our company.

● All catering orders, setup and delivery for Client Lunches and Dinners as needed. headcounts, selection of meals, etc.

● Interaction with all departments for their specific needs. All ordering of supplies, including kitchen supplies, coffee, water, pop, silverware plates, etc. APPS-NEO, Highland Hts., OH - Phlebotomist - worked Remote

● This position was a mobile, Paramedical Examiner. I am also a Certified Phlebotomist.

● Worked from home to schedule and run all paperwork necessary for client exams including Life Insurance Applications. There was sometimes extensive medical history and health background. Always using exceptional Customer Service Skills to make clients feel at ease.

● Medical exams, blood/urine, blood pressure, height and weight. The medical exams are for many different insurance carriers. Scheduling, all required paperwork and specimen collection plus centrifuging blood to be fedexed to lab. All work done under strict guidelines with HIPPA & CDC.

● Customer service and communication with clients is paramount in this business. Use of Apple I Pad and I Phone for all secured information programs, used a client’s homes on site. E-Signature. Exemplary note taking at all phases of scheduling with client to finish.

- 2 -

Vintage Wine Distributor, Solon, OH - Customer Service/Administrative

● Front line with all sales people, orders from customers, tracking, communication and customer service with Sales Reps’ accounts.

● Working on Visual World software specific to this business, that is cloud based.

● Proficient using Outlook, Word, Excel and Visual World Software. Medical Massage Therapist, LMT

Practice of advanced medical massage techniques specializing on neck and back injuries, including many other modalities. Worked with Chiropractor to include Workers’ Compensation claims. I am an advanced Medical Massage Therapist, with many accompishments of healing in my field. Some of my work was referral from the Solon Cleveland Cinic, Solon, OH. EDUCATION

LaRock Healthcare Academy

Extensive understanding of all curriculum including dealing with clients in their home, remote paperwork flow from my home and computer skills on Apple touch IPad coupled with bluetooth and IPhone. Excellent listening and communication. Volunteered as an Ambassador at the Cedar Road Cleveland Clinic in Surgical Scheduling and front desk Twinsburg location. Heavy customer service, learning their paperwork and Epic System.

Currently Volunteering for the Red Cross Blood Donation drives. REFERENCES UPON REQUEST



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