Stacey Bailey

Phone Number: 681-***-****

Email: ad1bnk@r.postjobfree.com:

Address: Parkersburg, WV

Skills:

CPR Certification Problem-solving

CNA Store management

Vital Signs Team Work Flexibility

Reliability Front desk

Behavioral Health Retail Merchandising

Assessments Customer Satisfaction

Nursing assistant skills — Highly Proficient Shelving Items

Patient Care Customer Service and Assistance

Experience:

CNA - Certified Nursing Assistant/restorative aide Stonerise Healthcare, Parkersburg, WV

Feb 2020 - Feb 2021

Performed daily activities such as bathing, dressing, toileting, transferring and ambulating patients. Provided compassionate care to patients and families in a long-term care setting. Participated in ongoing education programs related to new developments in the field of nursing assistance. Assisted with meal preparation, feeding and nutrition management for patients. Reported any changes in patient's condition to the nurse supervisor or physician. Answered call lights promptly and responded appropriately to requests from patients or their families.

Behavioral Health Technician St. Joseph Recovery Center, Parkersburg, WV

Aug 2018 - Nov 2020

Demonstrated ability to provide compassionate, patient-centered care and support to individuals with mental health and substance use disorders. Maintained accurate documentation of client progress, assessments, treatment plans, and other related records. Utilized de-escalation techniques to safely manage difficult or aggressive behaviors from clients.

CNA - Certified Nursing Assistant Genesis HealthCare, Parkersburg, WV

Jan 2015 - Aug 2019

Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity. Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks. Completed daily documentation and charts regarding patient care and input reports into practice databases. Prepared residents for meals and assisted with feeding. Demonstrated strong communication skills when interacting with patients, families, and healthcare professionals. Measured patient vital signs, recording body temperature, blood pressure, and heart rate. Observed changes in patient status and response and immediately communicated concerns to nursing staff. Developed trusting relationships and provided emotional support to patients and families.

Sales Associate: Wal-Mart, Parkersburg, WV

Jan 2013 - Feb 2015

Greeted customers warmly and offered assistance. Helped customers find and select products. Kept work area clean, organized and free of clutter at all times. Assisted customers with product selection to ensure customer satisfaction. Operated cash register and POS to handle purchases, refunds, and exchanges for customers. Operated cash register and POS to process sales transactions and handle payments. Provided accurate information about products, prices and availability both in person and over the phone.

Manager certified oil, Parkersburg, WV

Jul 2011 - Jan 2013

Mentored and trained new employees on company policies and procedures. Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills. Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.

Call Center Representative Napoli’s call center, Parkersburg, WV

Apr 2010 - Jun 2011

Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding. Proficiently handled high call volumes while maintaining quality service standards. Met performance goals and call center metrics in fast-paced performance setting. Demonstrated excellent communication skills by actively listening to customers, responding to their needs, and providing helpful solutions. Followed established procedures during calls with customers. Processed customer orders accurately and in a timely manner.

Education:

medical front office billing and coding Valley College, Martinsburg WV

Expected graduation Mar 2024

Online course

GED Parkersburg south, Parkersburg WV

Graduated May 2010

Certifications:

Certified nursing assistant

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