ANGELA

HOUSE

CUSTOMER RELATIONSHIP

302-***-****

ad1bmu@r.postjobfree.com

Milwaukee, WI 53209

CONTACT

Professional looking for a fulfilling

position helping others. I am a fair

and honest person that has great

attention to detail. I learn quickly,

and I am experienced at putting

people at ease during stressful

times. I ran my own business for 14

years and dealt with several

different types of people. I am eager

to start a new career and look

forward to hearing from you.

CAREER OBJECTIVE

Ambitious with strong

organizational and

multitasking skills, as well as

an aptitude for technology.

•

Ready to apply knowledge and

skills to any challenge. Seeking

to utilize excellent

communication, interpersonal,

and organizational skills to

complete tasks.

•

Driver

Transportation, Uber / Lyft, Milwaukee, WI

Customer Service Representative

Fiserv, Inc, Brookfield, WI

Customer Service Representative

Indiana Farm Bureau Insurance, US, IN

EXPERIENCE

January 2020 - Present

• Transporting people safely to their destination

Revised and evaluated routes based on knowledge of area and traffic patterns.

•

Performed routine maintenance on vehicles to promote longevity

• and prevent breakdowns.

Maintained clean driving record and obeyed traffic laws and regulations.

•

Safeguarded passengers and cargo through careful driving and adherence to traffic laws.

•

• Transported people to appointments and destinations on schedule. Filled out proper licensing and vehicle registration forms and kept important documents readily available.

•

September 2022 - Present

Respond to telephone inquiries and complaints following standard operating procedures.

•

Maintain knowledge of company products to provide helpful

• suggestions and recommendations to customers.

Deliver personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

•

Handle merchant accounts that use Fiserv as their credit card processor and respond to their inquiries.

•

• I am able to de-escalate callers when necessary. Log details of customer service calls in computer system following correct protocols.

•

Update and maintain database with accurate customer information and timely data entry.

•

Investigate and research issues to determine root causes and

• appropriate resolution methods.

February 2020 - January 2021

• Answered phones

Prepared quotes for various insurance policies by obtaining necessary information from policy holders

•

Reliable with a good work

ethic and the ability to quickly

adapt to new tasks and

environments.

•

Excellent communication, time

management, and computer

skills.

•

A driven and detail-oriented

individual with a desire to use

analytical and problem-solving

skills to meet goals.

•

Owner / Operater

Sussex Housing, Inc, Lewes, DE

Took various forms of payments in person, over the phone, and via mail

•

• Ran end of day reports and made bank deposits after working hours

• Made calls to delinquent policy holders to obtain payment. Complied with corporate and regulatory policies regarding information confidentiality and privacy.

•

Developed and maintained working knowledge of internal policies,

• procedures, and services to appropriately address customer issues. Handled customer complaints and inquiries in a courteous and efficient manner.

•

June 2006 - February 2020

Built a very successful business handling real estate transaction for manufactured housing in a resort area

•

Handled all aspects of business including phones, document preparation, meeting with clients, explaining loan documents to buyers who were financing purchase, notarized signatures, transferred titles of manufactured housing by working closely with

•

DMV, and running all errands necessary to obtain information that was needed to calculate figures for closing on home

•

Received payment from buyer and dispersed proceeds to seller of home.

•

High School Or Equivalent In Business

Frankton High School, IN

EDUCATION

May 1985

SKILLS

• Attention to Detail

• 10+ Years

• Customer Rapport

• Customer Service

• Inquiry Response

• Processes and Procedures

• Confidentiality Understanding

• Microsoft Word & Excel

• Research

Contact this candidate